Medical Superintendent

The Medical Superintendent (MS) is a crucial position in operations & management of hospitals, acting as the bridge between medical practitioners, administrative staff, and patients/ attendants. The position is responsible for ensuring efficient hospital functioning and the delivery of high-quality standardized patient care.

Role & Responsibilities

• The Medical Superintendent shall be responsible for overseeing hospital operations, which involves coordinating with department heads, ensuring adequate staffing levels, and maintaining an organized work environment. This may include scheduling staff, streamlining workflows, and addressing the operational issues.
• Establish effective communication and coordination with patients, attendants, doctors, and department heads (HODs).
• Ensure compliance with accreditation bodies JCI/ NABH/NABL and maintain high-quality healthcare services.
• Represent the hospital in all medico-legal matters, ensuring legal and ethical compliance.
• Support the Chief Medical Services & Chief Operations Officer in budgeting, planning, organizing, and managing all aspects of medical services.
• Supervise the activities of biomedical engineers, Housekeeping, dieticians, and other support services, ensuring optimal service delivery along with facility management.
• Well versed with HMIS & workflows of clinical & allied/non-clinical departments.
• Ensure implementation of all policies and protocols setup for hospital 
• Conduct, facilitate, participate and act as member or member secretary and attend regular meetings related following committees such as  infection control, clinical quality improvement, Medico-legal, Death Review, Code Blue, Hospital & Patient Safety, Radiation Safety, Medical Audit etc.
• Ensure all clinical practices and policies comply with the standards of regulatory, licensing, and accrediting bodies.
• To ensure compliance to all the statutory reporting requirements of Government and other statutory bodies under various schemes and programs.
• To establish effective communication with internal and external stakeholders enhances transparency and ensures the efficient delivery of healthcare services
• To collaborate with governmental and non-governmental organizations, insurance companies, and community groups to enhances the hospital’s reputation and service reach.
• To help in regular financial auditing, prepare accurate financial reports and work closely with finance committees to address any discrepancies or issues.
• Monitor and ensure compliance with inventory management, cost control, material usage, statutory regulations, and medical governance.
• Maintain awareness and understanding of the hospital’s Disaster Management Program (DMP), to conduct various drills and activities for the disaster management plan.
• Adhere to all environmental, occupational health and safety, service quality, and patient safety protocols.
• Ensure the safe operation of medical equipment and the implementation of effective waste management systems.
• Undertake any additional responsibilities or tasks as assigned by the management or reporting authority in a timely and diligent manner.

Key Skills & Competencies:

• Strong leadership and team management abilities
• Excellent communication and conflict resolution skills
• Knowledge of medico-legal regulations and healthcare compliance requirements
• In-depth knowledge of hospital operations, medico-legal, clinical governance, and quality standards

Qualification & Experience:

• MBBS/MD/MS with a recognized degree in Hospital Administration or equivalent
• Minimum 10–15 years of relevant experience in hospital administration, with at least 3–5 years in a leadership role in more than 300 bedded hospital.