Unit Specific Protocols Meet the patient and family on arrival to the unit. Send appropriate referrals and communicate with consultants. Ensure completion of patient records at the time of discharge. Respond promptly to any nurses urgent request for help in caring for any patient. Respond promptly to “Code Blue” announcements. Resuscitation through Risk Stratification for all ages (Basic Life Support/Paediatrics Advance Life Support /Neonatal Advance Life Support). Comply with all Hospital Policies and procedures. Display professional behavior with patients, colleagues and other Hospital staff. Take history and perform examination of the patient. Male doctors shall ensure presence of a nurse or female colleague if examining a female patient. To monitor the patients on invasive ventilation. To take charge of the patients from the resident on previous duty. Inform the patient’s condition to consultant SOS. To assist in OPD. Ensure the plan of care for the patients under their care. To send investigations as when as required. To discuss the condition with the treating doctor as when as required. Assist in Specialized procedures Insert peripheral intravenous catheters when required. NG tube insertion/U cath Insertion. Insert invasive vascular access lines only under supervision. Carry out invasive diagnostic procedures such as paracentesis. Take appropriate blood samples in case of difficulty by phlebotomist or nurses Patient and family education To maintain the confidentiality of patient. To provide patient & family education. To provide diagnosis specific patient and family education. Documentation Document history & physical examination within 24 hours of admission Write daily progress notes at least once in 24 hours and more frequently if patient condition requires more frequent observations. Shifting and receiving notes. To prepare discharge summaries for the patients under their care. Write all orders in legible writing in the “Physician Order Sheet”, after confirmation with a senior colleague or Consultant. Follow up on investigations sent and communicate results to the consultant. Document such communications and the resultant necessary orders. Participation in Continuous Quality Improvement. To formulate the Process Improvement programs and carry on Quality Initiatives in the department. To perform all other jobs as may be assigned due to exigencies of work.
I. KEY RESPONSIBILITIES Core Responsibilities To Provide Quality Clinical Care to Patients. To practice evidence based medicine awareness regarding patient {Investigation- (profile/reports/plan) {Treatment- (details/drug procurement)} {Drug Allergies/ patient history}. To ensure Emergency Preparedness & Response Treatment/ Procedure/ Investigations). To ensure timely attention and intervention for any query or requirement from the IP patient. To ensure that the IP rounds are duly done and the patients are attended to empathetically. To comply with patient protocols (OP-IP/OT/ Diagnostics/ ICU/ Triage) & document patient File/ Prescriptions/requisitions (legible/ complete). To ensure MLC notification / documentation and statutory compliance. To ensure Documentation at the time of Discharge. To complete all OP & IP records on time with accuracy. To ensure documented handover at the end of shifting/ Transfer of patients to another unit. To ensure proper Bio Medical Waste Management & follow Infection Control protocols. To follow ethical Medical practice and to ensure clear and prompt communication with the Admitting as well as Referral Consultants. To be well groomed, punctual & adhere to company policies and practices. To have complete orientation of IMS and NABH system. To have complete Awareness about Disaster Management Programme (DMP) of the hospital. To Comply with patient safety policy.
To ensure proper attention to the patient & their attendants. To proactive in terms of patient care (Planning and anticipation) To provide expert consultation and manage all patients related to obs & gynae . To keep abreast with latest research, development & techniques in the field of obs & gynae. To conduct and supervise all tests / procedures related to obs & gynae. To generate reports on test / procedures performed (Operation notes and discharge summary). To ensure that the wards / O.T. rooms have equipment / facilities necessary for rendering patient care. To supervise all nursing / para medical and non medical staff of the department to maintain discipline and high standard of medical care at the departments. To select type and nature of medical consumables and equipment to be procured. To co-ordinate and contribute with the team for development of newer facilities To co-ordinate with Head Of Department on all matters relating to:- provision infrastructure and maintenance support-complaint redressal of patients. To ensure optimum utilisation of resources by the him /her and subordinates. To be well groomed, punctual & adhere to company policies and practices. To Comply with the service quality Process, environmental & occupational issues & policies of the respective area. To Comply with patient safety policy. To ensure safe utilization of equipment and proper waste disposal system.
Job Title: Medical Superintendent (MS) Department: Hospital Operations Location: SPS Hospitals, Ludhiana Position Summary: The Medical Superintendent will be responsible for overseeing and managing all medical and clinical operations at SPS Hospitals. This includes ensuring high standards of patient care, compliance with healthcare regulations, coordination among medical departments, and implementation of clinical governance protocols. The MS acts as a vital link between hospital management and the medical staff, ensuring smooth operations and excellence in patient services. Key Responsibilities: 1. Clinical Governance & Quality Assurance: • Oversee all clinical operations to ensure patient safety and adherence to quality standards. • Implement evidence-based medical practices and ensure compliance with NABH/NABL or other accreditation standards. • Monitor infection control protocols and clinical outcomes. 2. Administrative Leadership: • Coordinate with Heads of Departments (HoDs) for efficient functioning of clinical departments. • Manage medical rosters, staffing levels, duty schedules, and leave planning. • Monitor the implementation of hospital policies related to clinical practice and ethics. 3. Regulatory Compliance: • Ensure all statutory and legal compliances are met, including licensing and documentation. • Liaise with government authorities during inspections and audits. 4. Staff Development & Training: • Facilitate CME (Continuing Medical Education) and training programs for doctors and nursing staff. • Mentor junior clinicians and support ongoing professional development. 5. Patient Services Oversight: • Supervise patient grievance redressal and clinical incident reporting. • Ensure a patient-centered approach in all medical processes and services. 6. Strategic Input: • Support hospital management in strategic planning for clinical services expansion. • Provide inputs on medical technology procurement, department upgrades, and service line development. Qualifications: • MBBS with MD/MS/MHA/MBA or equivalent postgraduate degree in Hospital Administration or Clinical Specialty. • Minimum 10-15 years of clinical experience with at least 5 years in a leadership or administrative role in a tertiary care hospital. • In-depth knowledge of hospital operations, accreditation processes, and healthcare laws. Key Skills: • Leadership & Team Management • Strategic Planning • Clinical Governance • Crisis & Conflict Management • Strong Communication & Interpersonal Skills • Patient-Centric Mindset • Knowledge of Hospital Information Systems (HIS)
Territory Sales Manager Doctor & Strategic Partnerships Position: Territory Sales ManagerDepartment: Business Development Reports To: Business HeadEmployment Type: [Full-time / Field Role]Location - Ludhiana About the Role: We are seeking a highly motivated and strategic Territory Sales Manager (TSM) to expand our hospital’s partnerships network, drive patient acquisition, and maximize revenue from key territories. You will be the frontline growth driver, responsible for building and nurturing relationships with dialysis centers, Cath labs, nursing homes, corporate wellness programs, and emergency medicalservices to increase high-value patient partnerships (Cardiac, Neuro, Ortho, GI, KTP etc.). Success Metrics: YoY revenue growth from Partnerships networks. New high-value partnerships per quarter. Retention of existing accounts. Lead-to-patient conversion rate. Key Responsibilities: 1. Revenue Growth & Territory Expansion (30%) • Drive 10%+ YoY revenue growth from dialysis centers, Cath labs, nursing homes, and corporate tie-ups.• Focus on high-margin specialties: Cardiac, Neuro, Ortho (joint/spine), GI, and KTP.• Expand into untapped partnerships segments (community wellness, OOPD, HCFs). 2. Partnerships Network Development (25%) • Onboard new Partnerships partners (Nursing Homes, RMPs, diagnostic chains).• Strengthen community & clinical alliances for OP & IP footfalls.• Implement a tiered partnerships system to boost OP & IP enrollment. 3. Patient Acquisition & Conversion (20%) • Achieve YoY growth in IP/OP partnerships via targeted outreach.• Optimize lead-to-patient conversion through seamless handoff to hospital OPD/IP teams.• Leverage CRM tools to track Partnerships patterns & prioritize high-value partners and activities. 4. Branding & Community Engagement (15%) • Organize health activities/quarter (conversion centric).• Distribute hospital branded collaterals/month (brochures, flyers, etc).• Host CMEs/quarter to educate RMPs & specialists on hospital capabilities. 5. Operational Excellence & Compliance (10%) • Ensure 100% MOU compliance & error-free documentation.• Coordinate with partners for smoother patient transfers.• Work on optimizing MoU finalization, and incentive structures. Skills & Competencies: Healthcare Partnerships Ecosystem Mastery – Dialysis centers, Cath labs, Nursing homes, Community wellness. High-Value Specialty Sales – Cardiac, Neuro, Ortho, GI, KTP, etc. Relationship-Driven Growth – Trust-building with doctors, RMPs, community heads & sarpanches. Data-Driven Outreach – ROI tracking. Negotiation & Influence – Contract finalization, incentive structures. Territory Management – Geo-mapping, priority account targeting. Qualifications & Experience: • B.Sc/MBA/PGDM in Marketing, Healthcare Management, or Sales.• 3-5 years in healthcare sales, partnerships marketing, or hospital BD.• Proven record of growing Partnerships revenue by 15%+ in a territory.• Certifications (Bonus):o Healthcare Sales & Account Management.o CRM & Sales Analytics. Note: - Candidates from diagnostic industry are preferred.
Role: Consultant Location: SPS Hospitals, Sirsa, Haryana Department: Gastroenterology Position Type: Full-Time | Consultant Key Responsibilities: Provide OPD and IPD services for patients with gastrointestinal, liver, and pancreatic diseases. Perform diagnostic and therapeutic endoscopic procedures (Upper GI Endoscopy, Colonoscopy, ERCP, EUS, etc.). Collaborate with other consultants, including oncologists, radiologists, and surgeons for multidisciplinary care. Manage emergencies such as GI bleeding, acute hepatitis, and pancreatitis. Ensure accurate documentation of medical records and maintain quality standards. Participate in clinical audits, CMEs, and quality improvement initiatives. Mentor and supervise junior doctors and medical staff. Qualifications & Experience: DM/DNB in Gastroenterology from a recognized institution. Minimum 03 years of experience (freshers with strong academic background may apply). Valid registration with MCI/NMC or State Medical Council. Proficiency in advanced endoscopic procedures is desirable. Preferred Skills: Strong communication and interpersonal skills. Patient-centric approach with a focus on ethical clinical practice. Ability to work in a collaborative, multidisciplinary environment.
Position: Junior Dietician Department: Diet & Nutrition Location: SPS Hospitals, Ludhiana Role Overview: The Junior Dietician will assist in planning, implementing, and monitoring dietary services for patients, ensuring nutritional care that supports recovery and overall health. The role involves working closely with doctors, nursing staff, and senior dieticians to provide customized diet plans and counseling to patients and their families. Key Responsibilities: Assess the nutritional needs of patients as per diagnosis and clinical condition under supervision of senior dietician. Prepare and implement individualized diet plans based on patient requirements and doctors recommendations. Counsel patients and attendants regarding dietary practices, restrictions, and modifications. Ensure accurate communication of diet plans to the dietary department and kitchen staff. Monitor patient acceptance, tolerance, and compliance with diet plans. Maintain proper documentation of dietary assessments, progress notes, and nutritional status reports. Participate in ward rounds with the clinical team to discuss patient progress. Assist in conducting nutrition awareness sessions, patient education programs, and community health initiatives. Ensure adherence to hospital policies, hygiene, and quality standards in dietary services. Requirements: Education: M.Sc. in Food & Nutrition, Clinical Nutrition, or Dietetics from a recognized institution. Experience: 0-2 years (Freshers with strong academic knowledge and internship exposure are encouraged to apply). Good communication and interpersonal skills to counsel patients effectively. Strong knowledge of therapeutic diets and clinical nutrition. Ability to work collaboratively in a hospital setup. Key Skills: Patient counseling & communication Clinical nutrition & therapeutic diet planning Documentation & reporting Teamwork and coordination hy Join SPS Hospitals? Opportunity to work in a leading NABH-accredited Super-specialty hospital. Exposure to diverse clinical cases and advanced healthcare practices. Professional growth under experienced dieticians and healthcare professionals.
Job Title: Senior Resident Department: Paediatrics Location: SPS Hospitals, Ludhiana Employment Type: Full-time Job Summary: We are seeking a dedicated and skilled Senior Resident in Paediatrics to join our department at SPS Hospitals. The ideal candidate will support the Consultant Paediatricians in the management of neonates, infants, children, and adolescents, deliver high-quality clinical care, and participate in academic and research activities of the department. Key Responsibilities: Provide round-the-clock clinical care to paediatric patients admitted under the department, including NICU, PICU, and general paediatrics. Assess, diagnose, and manage acute and chronic paediatric conditions under the supervision of a consultant. Attend to paediatric emergencies and assist in stabilization, resuscitation, and emergency procedures. Document clinical notes, maintain patient records, and ensure timely communication with consultants and caregivers. Participate in daily ward rounds, case discussions, and academic sessions. Assist in diagnostic and therapeutic procedures such as lumbar puncture, IV cannulation, and intubation as required. Liaise with nursing staff, allied health professionals, and other departments to ensure coordinated and comprehensive patient care. Contribute to quality improvement initiatives and infection control practices within the department. Participate in departmental audits, CMEs, case presentations, and research activities. Qualification & Experience: Educational Qualification: MBBS with MD/DNB in Paediatrics from a recognized institution. Experience: Minimum 03 years post-MD/DNB experience in paediatric care (NICU/PICU experience preferred). Registration with the State Medical Council is mandatory. Skills and Competencies: Clinical excellence in paediatric care and emergency response. Good communication and interpersonal skills. Ability to work effectively in a team and handle high-stress situations. Empathy and compassion towards children and their families. Proficiency in electronic medical records (EMR) and hospital information systems. Working Conditions: Rotational shifts including night duties and weekend coverage. On-call responsibilities as per duty roster. Fast-paced clinical environment with exposure to critical care.
Job Title: Senior Resident Location: SPS Hospitals, Ludhiana Department: Obstetrics & Gynaecology Position Summary: The Senior Resident in Obstetrics & Gynaecology will be responsible for providing high-quality medical care to patients under the supervision of consultants, assisting in surgeries and deliveries, managing OPD/IPD, and participating in academic and research activities within the department. Key Responsibilities: Clinical Duties: Conduct daily rounds in IPD and labor wards; monitor patient progress. Attend and manage emergency obstetric and gynaecological cases. Assist in and perform normal deliveries, caesarean sections, and other surgical procedures. Manage pre-operative and post-operative care of patients. Provide consultation in OPD under supervision. Maintain accurate patient records and ensure timely documentation. Academic & Training: Participate in clinical teaching for interns and junior residents. Attend and contribute to departmental academic activities such as seminars, CMEs, journal clubs, and case discussions. Assist in research activities and clinical audits within the department. Administrative Duties: Comply with hospital policies regarding patient care, infection control, documentation, and safety protocols. Coordinate with nursing staff, technicians, and other departments to ensure comprehensive patient care. Participate in duty rosters, on-call schedules, and any assigned departmental responsibilities. Qualification & Experience: MBBS with MD/MS/DNB in Obstetrics & Gynaecology from a recognized institution. Valid registration with the Medical Council of India (MCI)/State Medical Council. 03 years of post-PG clinical experience in a reputed institution/hospital preferred. Skills & Competencies: Strong clinical and diagnostic skills in obstetrics and gynaecology. Ability to work effectively under pressure and handle emergencies. Excellent communication and interpersonal skills. Commitment to continuous learning and professional development. Team player with a compassionate approach to patient care. Why Join SPS Hospitals: Opportunity to work in a NABH-accredited tertiary care hospital with state-of-the-art infrastructure. Exposure to a wide range of clinical and surgical cases. Supportive academic environment with scope for research and growth. Mentorship from experienced consultants and faculty.
Job Title: Admin Head Department: Administration Reports To: Chief Operating Officer (COO) Location: SPS Hospitals, Ludhiana Employment Type: Full-time Position Summary : The Admin Head will be responsible for overseeing and ensuring the smooth functioning of all administrative operations of the hospital. This includes managing the Engineering, Security, Housekeeping & GDA, Transportation, PR, F&B, Vendor Management, and External Event Management functions. The role demands strong leadership, strategic planning, operational efficiency, and a commitment to maintaining the highest standards of hospital support services. Key Responsibilities : Engineering & Maintenance: Oversee preventive and corrective maintenance of hospital infrastructure, medical gas systems, HVAC, electrical, plumbing, and biomedical support facilities. Ensure compliance with NABH and other regulatory standards in facility management. Liaise with external agencies for maintenance contracts (AMC/CMC). Monitor energy conservation and implement cost-effective maintenance practices. Security Management: Ensure 24x7 security coverage across hospital premises. Supervise and train security personnel for emergency response, access control, and patient/staff safety. Coordinate with local law enforcement when required. Implement and monitor CCTV, fire safety, and visitor management systems. Housekeeping & GDA Services: Maintain high standards of cleanliness, sanitation, and infection control across all hospital areas. Supervise daily housekeeping schedules and periodic deep cleaning activities. Ensure adequate staffing, training, and rotation of GDAs/housekeeping staff. Coordinate with Infection Control Team to ensure compliance with hospital hygiene standards. Public Relations & External Event Management: Supervise hospital PR activities, corporate events, and external engagements. Coordinate administrative support for health camps, press meets, and outreach programs. Ensure smooth execution of hospital-hosted conferences, CME programs, and social events. Transportation: Manage hospital transport fleet including ambulances, staff vehicles, and logistics vehicles. Ensure vehicle upkeep, documentation, fuel usage monitoring, and driver discipline. Plan efficient transport scheduling for patient and employee requirements. Food & Beverage (F&B) Services: Oversee F&B services for patients and cafeteria operations for staff and visitors. Ensure food quality, hygiene, and adherence to dietician-prescribed menus. Coordinate with nutrition and clinical teams for patient-specific diets. Vendor Management: Identify, evaluate, and manage vendors for various hospital services and supplies. Maintain documentation and ensure vendor compliance with hospital policies and statutory norms. Budgeting, Planning & Reporting: Prepare and manage the annual administrative budget and control operational costs. Regularly review departmental KPIs and submit reports to management. Identify process improvement areas and implement best practices for efficiency. Team Leadership & Development: Lead and motivate a diverse administrative workforce. Conduct periodic training, performance evaluations, and succession planning. Foster a culture of accountability, teamwork, and service excellence. Qualifications & Experience : Graduate in any discipline; MBA in Hospital Administration / Operations Management or MHA preferred. Minimum 1012 years of experience in hospital administration, with at least 5 years in a leadership role. Strong understanding of hospital operations, facility management, and regulatory standards (NABH, Fire Safety, Pollution Control). Excellent leadership, communication, and negotiation skills. Proficiency in MS Office and ERP/hospital management software. Key Skills & Competencies : Strategic planning and execution Cross-functional leadership Decision-making and problem-solving
Job Title: Medical Superintendent (MS) Department: Hospital Operations Location: SPS Hospitals, Ludhiana Position Summary: The Medical Superintendent will be responsible for overseeing and managing all medical and clinical operations at SPS Hospitals. This includes ensuring high standards of patient care, compliance with healthcare regulations, coordination among medical departments, and implementation of clinical governance protocols. The MS acts as a vital link between hospital management and the medical staff, ensuring smooth operations and excellence in patient services. Key Responsibilities: 1. Clinical Governance & Quality Assurance: • Oversee all clinical operations to ensure patient safety and adherence to quality standards. • Implement evidence-based medical practices and ensure compliance with NABH/NABL or other accreditation standards. • Monitor infection control protocols and clinical outcomes. 2. Administrative Leadership: • Coordinate with Heads of Departments (HoDs) for efficient functioning of clinical departments. • Manage medical rosters, staffing levels, duty schedules, and leave planning. • Monitor the implementation of hospital policies related to clinical practice and ethics. 3. Regulatory Compliance: • Ensure all statutory and legal compliances are met, including licensing and documentation. • Liaise with government authorities during inspections and audits. 4. Staff Development & Training: • Facilitate CME (Continuing Medical Education) and training programs for doctors and nursing staff. • Mentor junior clinicians and support ongoing professional development. 5. Patient Services Oversight: • Supervise patient grievance redressal and clinical incident reporting. • Ensure a patient-centered approach in all medical processes and services. 6. Strategic Input: • Support hospital management in strategic planning for clinical services expansion. • Provide inputs on medical technology procurement, department upgrades, and service line development. Qualifications: • MBBS with MD/MS/MHA/MBA or equivalent postgraduate degree in Hospital Administration or Clinical Specialty. • Minimum 10-15 years of clinical experience with at least 5 years in a leadership or administrative role in a tertiary care hospital. • In-depth knowledge of hospital operations, accreditation processes, and healthcare laws. Key Skills: • Leadership & Team Management • Strategic Planning • Clinical Governance • Crisis & Conflict Management • Strong Communication & Interpersonal Skills • Patient-Centric Mindset • Knowledge of Hospital Information Systems (HIS)