Marketing Coordinator

Job Description: Executive Assistant / Personal Assistant to the Managing Director

Company:

Location:

Reports to:

About Us:

Dwarka.com is a leading online platform dedicated to connecting the Dwarka community. We provide a comprehensive resource for residents, businesses, and visitors, offering information on local services, events, news, and more. Our mission is to be the go-to digital hub for everything Dwarka.

Heritage Lighting Poles & Street Furniture

Key Responsibilities:

1. Sales Documentation and Financial Administration:

• Prepare detailed and competitive 

  Quotations

   for custom casting solutions, standard products, and large infrastructure projects, ensuring accurate costing and technical specifications.
• Generate 

  Performa Invoices

   and final sales invoices, coordinating with the Finance department for payment processing and reconciliation.
• Process and manage 

  Production Orders

   (POs) by translating confirmed sales details into clear, actionable requirements for the manufacturing and casting facility.
• Maintain accurate records of all pricing, discounts, and terms of sale for auditing purposes.

2. Inquiry and Customer Relationship Management (CRM):

• Manage the entire lifecycle of all sales 

  Enquiries

   received via email, phone, or website, ensuring prompt logging and assignment within the CRM system.
• Provide regular updates on inquiry status to the sales team and management, focusing on swift conversion and follow-up.
• Maintain and update customer and project databases (CRM) with current communication logs and opportunity statuses.

3. Management Information System (MIS) and Reporting:

• Develop, compile, and present weekly/monthly 

  MIS Reports

   on key sales performance indicators (KPIs), including:
• Inquiry-to-Quotation and Quotation-to-Order Conversion Rates.
• Sales funnel status and forecasting.
• Analysis of key product/project performance.
• Identify and report on discrepancies or bottlenecks in the quotation and order fulfillment process to aid management decision-making.

4. Inter-Departmental Coordination:

• Liaise directly with the 

  Design and Production

   teams to confirm feasibility, timelines, and material requirements before generating a final quotation.
• Coordinate with the Logistics and Dispatch teams to ensure timely delivery as per the production order schedule.

Qualifications and Skills:

• Education:

   Bachelor's degree in Commerce, Business Administration, or a related field.

• Experience:

   [X] years of experience in sales support, order processing, or backend coordination, ideally within a 

  manufacturing, engineering, or B2B project-based environment

  .

• Technical Skills:

• Advanced proficiency in MS Excel

   is mandatory for creating complex MIS reports and pivot tables.
• Experience with ERP systems (for PO and inventory management) and CRM software.

• Core Competencies:

   Detail-oriented, organized, strong numerical aptitude, and excellent cross-functional communication skills.