Manufacturing Quality Manager

Position Title:

Department:

Location:

Reporting To:

Experience Required:

Educational Qualification:

Position Overview:

Kev Responsibilities:

• Quality Assurance & Zero-Defect Delivery:

Lead the implementation of rigorous quality controls to ensure zero-defect production and delivery. Drive first-time-right metrics across all production lines.

• Customer Complaint Resolution:

Analyze quality-related customer complaints, identify root causes, and implement sustainable corrective and preventive action (CAPA) to minimize recurrence.

• Customer Interface for Quality:

Serve as the primary contact for all quality-related customer communications, ensuring timely responses, technical support, and resolution of concerns.

• 1n-Process Quality Control:

Develop and sustain effective in-process inspection and control mechanisms across manufacturing stages to detect and correct deviations in real time.

• Internal Audits & Regulatory Compliance:

Plan and lead periodic internal quality audits to ensure compliance with ISO 9001, ISO 14001, and other applicable statutory and industry-specific regulations

• Host Cause Analysis (RCA) & CAPA Implementation:

Champion structured RCA methodologies (eg, ID, Ishikawa, 5 Whys) and drive effective CAPA across all departments to close quality gaps.

• Product & Process Traceability:

Establish and maintain complete traceability systems for materials, components, and processes to support quality assurance and product recalls, if necessary.

• Cost of Tour Quality (COPO):

Monitor, analyze, and reduce COPQ by focusing on reduction of rework, scrap, warranty claims, and quality-related downtime.

• Quality Budget & Resource Management

Manage departmental budget efficiently and ensure optimal utilization of quality tools, testing equipment, manpower, and other resources.

• Inspection & Testing Strategy:

Optimize inspection procedures and testing protocols without compromising on product quality, reliability, or safety standards.

• Team Leadership & Development:

Build, mentor, and lead a high-performing quality team. Conduct skill gap analysis and implement regular training on quality tools and systems.

• Cross Functional Quality Culture:

Foster a quality-first Mindset across departments through effective communication, quality initiatives, and regular quality awareness campaigns.

• Training & Capability Building:

Organize and facilitate training programs on quality system and tools such as 5S, Six Sigma, Kaizen, FMEA, SPC, and 7QC tools

• QMS Implementation & Up gradation:

Maintain, audit, and continuously improve the Quality Management System (QMS) in line with evolving business needs and international benchmarks.

• Supplier & Vender Quality Assurance:

Collaborate with the Procurement and Vendor Development teams to ensure supplier audits, incoming material quality inspection, and vendor performance improvement.

• Process Excellence & Continuous Improvement:

Drive lean initiatives and process improvement projects to enhance operational efficiency and product consistency

• EHS & Compliance Integration:

Ensure that all quality processes are aligned with Environmental, Health, and Safety (EHS) guidelines, promoting safe and sustainable manufacturing practices.

Key Competencies:

• Strong analytical, decision-making, and problem-solving abilities
• Hands-on expertise in quality tools and methodologies (SPC, FMEA, MSA, SD, Root Cause Analysis)
• Demonstrated ability to lead cross-functional teams and manage change
• Excellent interpersonal and communication skills, both written and verbal
• Strong understanding of ISO, QMS, and regulatory frameworks applicable to manufacturing