Manufacturing Operations Manager

About CDL Fineshine: CDL Fineshine Pvt. Ltd. is a leading manufacturer of high-quality diamond jewellery, known for its excellence in craftsmanship, innovation, and commitment to customer satisfaction. With clients across India and globally, we operate at the intersection of design, precision, and trust. Job Summary: We are looking for a dynamic and experienced Operations Manager to oversee and streamline our end-to-end operations. This is not a production-only role — the ideal candidate will be responsible for cross-functional coordination between multiple departments including sales, design, production, logistics, procurement (Diamond & Metal), and accounts. You will act as a central link between all these functions to ensure smooth workflow, timely execution, and efficiency across the board. Key Roles & Responsibilities: Cross-Departmental Coordination Ensure seamless coordination between Sales, Designing, Production, Logistics, Procurement (Diamond & Metal), and Accounts departments. Conduct regular review meetings and manage inter-department workflows. Strategic Operations Management Plan, monitor, and optimize day-to-day operations to achieve company goals. Analyze operational data and KPIs to identify process gaps and implement improvements. Develop SOPs and implement best practices for smoother execution and accountability. Sales & Order Fulfillment Collaborate with the sales team to plan and execute customer orders on time. Ensure clear communication of order requirements to design and production teams. Supervise post-order workflows including quality control, shipping, and documentation. Design & Production Interface Coordinate with the design team to finalize technical drawings, CADs, and customer approvals. Oversee production timelines, resolve delays, and manage order priorities. Logistics & Dispatch Monitor shipping timelines and coordinate with logistics for both domestic and international deliveries. Ensure packaging, certifications, and insurance are handled correctly. Procurement & Inventory Work with procurement team to ensure timely sourcing of diamonds, metals, and other raw materials. Monitor inventory levels and consumption trends to avoid bottlenecks. Accounts & Cost Monitoring Liaise with the accounts team to track costing, billing, and client payments. Maintain operational budgets and minimize overhead by controlling wastage and rework. Team Leadership Manage and mentor department heads and team members across functions. Drive a culture of accountability, ownership, and continuous improvement. What We Are NOT Looking For: ❌ Candidates with experience only in production without exposure to other functions like sales coordination, logistics, or procurement. ❌ Individuals looking for single-department roles or limited scope responsibilities. Ideal Candidate Profile: 5+ years of experience in hardcore operations in manufacturing, preferably in jewelry or a high-value custom product business. Proven experience managing cross-functional teams. Excellent problem-solving, planning, and people management skills. Strong understanding of production planning, inventory control, and logistics. Familiarity with ERP/CRM tools is a plus. Why Join CDL Fineshine? Work with a premium brand that values innovation and efficiency. Opportunity to take ownership and grow within a rapidly scaling company. Be at the center of strategy and execution. Industry Retail Luxury Goods and Jewelry Employment Type Full-time Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹55,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Work Location: In person