Manufacturing Operations Manager

Head of Manufacturing

Responsibilities:

1. Quality Strategy and Leadership

• Develop, implement, and champion a

  Quality Strategy

  aligned with the company's business goals for mobile device production.
• Lead, mentor, and manage the Quality Assurance (QA) and Quality Control (QC) teams.
• Foster a proactive

  culture of quality and continuous improvement

  throughout the organization.

2. Quality Management Systems (QMS) & Compliance

• Establish, maintain, and audit a robust QMS compliant with international standards, including

  ISO 9001, 14001, and 45001

  .
• Ensure rigorous compliance with global regulatory requirements for mobile devices, including

  BIS, CE, RoHS, REACH

  , and

  FSC

  (for packaging).
• Manage necessary certifications and lead audits by regulatory bodies and third-party organizations.
• Ensure proper documentation of all quality processes (SOPs, work instructions, quality manuals).

3. Supplier and Vendor Quality Management

• Establish quality standards and conduct regular

  Onsite Audits

  of vendors covering QMS, Operations, Supply Chain, Reliability, and CSER (Corporate Social and Environmental Responsibility).
• Based on audit findings, assign a

  risk rating

  and integrate results into the overall vendor performance scorecard.
• Manage quality standards for supplied components (e.g., Battery, Charger, Injection Moulding) and resolve quality issues related to supplied materials.

4. Product and Process Quality

• Oversee product quality throughout the lifecycle, ensuring all components (displays, cameras, batteries, etc.) meet stringent specifications.
• Monitor and improve quality control processes on the production line, implementing tools like

  Statistical Process Control (SPC)

  to minimize defects and ensure consistency.
• Oversee comprehensive

  Testing and Validation

  plans, including

  Ongoing Reliability Tests (ORT)

  (Drop, temperature, vibration) and performance testing (battery life, network connectivity).

5. Continuous Improvement and Root Cause Analysis

• Lead

  Root Cause Analysis (RCA)

  for quality issues, hardware failures, software bugs, and customer complaints.
• Implement effective

  Corrective and Preventive Actions (CAPA)

  to address recurring problems.
• Utilize advanced quality tools such as

  8D problem-solving, FMEA

  (Failure Mode and Effects Analysis), and

  5 Whys

  .

6. Performance & Customer Focus

• Define and track key quality metrics, including defect rates,

  First-Pass Yield (FPY)

  , and return rates.
• Prepare detailed quality reports for senior management, highlighting trends, issues, and improvement initiatives.
• Monitor customer feedback and warranty claims, collaborating with support teams to ensure that

  customer satisfaction

  is a primary driver for quality improvements.

Qualifications and Experience:

• Education:

  Bachelor’s or master’s degree in engineering (Electrical, Mechanical, Industrial), Quality Management, or a related technical field.

• Experience:

  Minimum of 10+ years of progressive experience in manufacturing and Quality Management, with at least 5 years in a senior leadership role within the

  mobile device, consumer electronics, or high-volume manufacturing

  industry.

• Technical Skills:

  Deep expertise in QMS standards (

  ISO 9001, 14001, 45001

  ).

• Regulatory Knowledge:

  Comprehensive understanding of global mobile device regulations (

  BIS, CE, RoHS, REACH

  ).

• Tools:

  Proven expertise in modern quality methodologies (

  8D, FMEA, CAPA, SPC, RCA

  ).

• Leadership:

  Demonstrated ability to lead, develop, and manage large, cross-functional quality teams and influence organizational change.