Job
Description
Company Overview Delpack Logistics India Pvt. Ltd. is a leading logistics service provider specializing in last-mile delivery, fleet management, and end-to-end e-commerce logistics solutions. With our commitment to excellence and our brand promise "Smile Delivered!", we strive to offer seamless, timely, and customer-centric logistics services across India. We are a trusted partner for some of the largest e-commerce companies and aim to set new benchmarks in delivery management and client satisfaction. Role Summary As a Station (Operations) Manager - Last Mile, you will be responsible for managing the overall operations of a delivery station. This includes overseeing day-to-day last-mile logistics, managing and mentoring delivery associates, optimizing delivery routes, ensuring compliance with operational standards, and driving performance metrics. You will play a crucial role in ensuring timely and efficient deliveries while maintaining a high level of customer satisfaction. Key Responsibilities Operational Oversight: Ensure smooth functioning of station-level logistics operations, including shipment sorting, allocation, and dispatch. Oversee cash handling procedures and inventory control. Team Leadership Recruit, train, and lead delivery associates and support staff. Foster a positive, disciplined, and high-performance team culture. Route & Delivery Optimization Strategically plan delivery routes to enhance efficiency, reduce turnaround times, and control costs. Utilize route optimization tools and real-time tracking systems. Compliance & Safety Ensure all safety protocols and standard operating procedures (SOPs) are adhered to. Maintain compliance with local and company regulations. Stakeholder Management Liaise with internal departments, third-party vendors, and e-commerce clients to ensure service level agreements (SLAs) are met. Handle escalations and maintain clear communication channels. Performance Monitoring Track key performance indicators (KPIs) such as on-time delivery rate, failed deliveries, route adherence, and customer satisfaction. Generate reports and drive continuous process improvement. Required Qualifications & Skills Minimum 5 years of experience in last-mile operations, preferably in an e-commerce environment. Experience working with major e-commerce platforms such as Amazon or Flipkart is highly preferred. MBA in supply chain management Proficiency in logistics management software, route planning tools, and MS Office (especially Excel). Strong understanding of Lean Operations and warehouse management principles. Excellent people management and leadership capabilities. Strong problem-solving, decision-making, and analytical skills. Effective written and verbal communication skills; ability to frame professional emails and reports. Ability to work independently with minimal supervision in a fast-paced and dynamic environment. Detail-oriented, with excellent time management and multitasking abilities. Comfortable handling high-pressure situations while maintaining composure. Preferred Attributes Background in fleet or third-party logistics (3PL) operations. Knowledge of customer service practices, logistics KPIs, and financial reconciliation. Experience in vendor negotiation and stakeholder communication. (ref:iimjobs.com) Show more Show less
