Manager - Warehouse Operations

Role & responsibilities

1. Warehouse Operations Management

• Plan, organize, and oversee daily warehouse activities including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure smooth material flow to meet service level agreements (SLAs) and customer delivery timelines.
• Optimize warehouse layout and storage utilization to improve efficiency and reduce handling time.

2. Inventory Control & Accuracy

• Maintain accurate inventory records through WMS/ERP systems.
• Monitor stock levels, conduct cycle counts and periodic physical inventories.
• Investigate and resolve inventory variances, damages, and shortages.

3. Team Leadership & Manpower Management

• Lead, train, and supervise warehouse supervisors, executives, and floor staff.
• Prepare manpower planning, shift scheduling, and workload allocation.
• Drive productivity, discipline, and adherence to safety and quality standards.

4. Process Improvement & Cost Control

• Implement best practices to improve productivity, space utilization, and turnaround time.
• Identify cost-saving opportunities related to labour, storage, handling, and material movement.
• Develop and track KPIs such as order accuracy, OTIF, inventory accuracy, and productivity.

5. Safety, Compliance & Quality

• Ensure compliance with statutory requirements, company policies, and audit standards.
• Enforce workplace safety norms, PPE usage, and safe material handling practices.
• Maintain housekeeping and 5S standards across the warehouse.

6. Vendor & Stakeholder Coordination

• Coordinate with transporters, contractors, and third-party logistics (3PL) partners.
• Liaise with procurement, production, customer service, and finance teams.
• Handle customer audits, inspections, and issue resolution.

7. Documentation & Reporting

• Ensure timely and accurate documentation for GRN, dispatch, invoicing support, and returns.
• Prepare MIS reports on warehouse performance, inventory status, and operational issues.
• Provide regular updates to senior management on risks and improvement plans.

8. Technology & Systems Management

• Drive effective usage of WMS, barcoding, RFID, and automation tools.
• Support system enhancements, data accuracy, and process standardization.
• Train teams on system usage and SOP compliance.

9. Continuous Improvement & Expansion

• Lead warehouse setup, expansion, or relocation projects if required.
• Implement Lean, Kaizen, or Six Sigma initiatives.
• Benchmark processes against industry best practices

Preferred candidate profile

• Minimum of 6-8 years experience in a warehouse operations Preferably in Supply Chain/Logistics/Operation Management
• Degree or equivalent professional qualification in Logistics or Supply Chain Management.
• Concept Knowledge in ERP or Inventory Management Systems.
• Effective communication and excellent inter personal skills.
• Strong analytical skills with sound computer literacy.
• Exposure to manpower handling, reporting, and operational planning.