Manager

Global Business Services Advisory

The Global business services advisory practice advises clients to develop and implement ‘services globalization and management’ strategies. The goal of the practice is to provide GCC clients with the full suite of capabilities required to provision services and drive high value, sustainable transformation in their business services models. The group serves leading Indian and International clients with distributed operations globally and works as an integrated team spread across KPMG member firms globally.

Some of the group’s key services for GCC clients include:

• EBITDA Improvement
• Location Selection
• Finance Function Optimization
• Business Plan Development
• Shared Services Design and Implementation
• Outsourcing Strategy and Program Management
• Organization Restructuring
• Third party vendor selection and contracting
• Managed services deal architecture, design and transition management
• Building specialized COE for GCC

KPMG India was recognized as a leader in GCC Deign and Setup by ISG recently. KPMG India is one of the fastest growing firms and is focused on delivering deep insights in Industrial Markets, Healthcare, Transportation & Logistics, Engineering , Power Utilities, Telecom, Media & Entertainment, Consumer Products, Financial Services and IT/ITeS.

Skills Required

• Strong analytical and problem solving skills
• Ability to build complex financial models and business cases for GCC setup and optimization
• Experience of executing projects in the area of GCC and outsourcing, frame strategy / feasibility phase to design and implementation
• Excellent knowledge of any one of the processes - finance, procurement, HR, IT operations
• Relevant knowledge of various sourcing models and related leading practices
• Strong presentation skills, both oral and written, to clearly communicate solutions and recommendations to the client
• Excellent communication skills and ability to interact with senior clients (CXO level)
• Collaborative work-style and ability to work in a team
• Ability to multi-task and work within demanding timelines

Responsibilities

• Assist clients in designing and implementing the right sourcing model, including but not limited to shared services, outsourcing and global business services models
• Assist clients throughout the entire spectrum of Shared Services transformation journey—including feasibility study, business case analysis, target operating model design, FTE sizing, location selection, GCC design and build out support, service management support, transition management, process review and continuous improvement
• Assist clients in taking the most effective outsourcing decision through RFP development, vendor evaluation, contract negotiation, portfolio rationalization, benchmarking and end-of-term support
• Act as a team leader on client-facing projects and take full responsibility of planning, resourcing and delivery; guide the team in every phase of the project and ensure the delivery meets client expectation
• Assist with designing proposals for large managed services pursuits
• Effectively engage with client counterpart in discussions related to the project delivery and provide new perspectives / insights
• Assist in and contribute to various firm level initiatives, including business development, development of tools and methodologies, thought leadership materials and points of view
• Monitor performance of team members and provide constant guidance, constructive feedback and opportunities to explore new areas
• Network to build professional relationships within and outside the Firm