Manager - IT Operations

Position:

Location:

Work Timings:

About the Role

We’re looking for a Manager - IT Operations with 10+ years of experience to lead IT operations, strengthen infrastructure and security, and support a hybrid workforce. You’ll handle asset lifecycle, system performance, security tools, user support, and compliance requirements while guiding the IT team and improving processes.

Key Responsibilities

IT Operations & Infrastructure

• Manage day-to-day IT operations for both office and remote teams.
• Ensure reliable performance and security of servers, networks, and business applications.
• Maintain IT policies, SOPs, backups, disaster recovery, and business continuity readiness.
• Monitor and manage incoming tickets in Jira Service Management.

Asset & Vendor Management

• Manage the full lifecycle of IT assets with accurate inventory tracking.
• Oversee procurement, licensing, vendor relationships, and contract renewals.

Microsoft 365 & Cloud Services

• Administer Microsoft 365 accounts, licenses, security settings, and core services (Exchange, Teams, SharePoint).
• Ensure proper configurations, data protection, and compliance.
• Work directly with customers to understand business needs and deliver Microsoft Managed Services for Modern Workplace solutions (M365, Intune, related technologies).

Security Tools & Endpoint Management

• Manage Netskope SASE policies, access controls, and threat protection.
• Use Intune and Jamf to manage device enrollment, compliance, patches, and security across Windows and macOS.
• Support incident response, conduct risk assessments, and strengthen overall security posture.

Compliance & Audits (ISO, SOC 2, GDPR)

• Lead IT compliance audits (ISO 27001:2022, SOC 2 Type 2, GDPR, etc.), maintain documentation, and track remediation activities.
• Ensure IT practices align with GDPR principles, including data handling, access control, retention, and breach reporting processes.
• Collaborate with security, HR, and leadership to maintain ongoing compliance across all systems and workflows.

Team & Project Leadership

• Supervise and mentor the IT team; manage escalations and workload distribution.
• Lead infrastructure upgrades, tool rollouts, and other technology improvement projects.

Required Skills

• 10+ years in IT operations, infrastructure, and security.
• Strong knowledge of networks, firewalls, VPNs, cloud platforms, and endpoint security.
• Hands-on experience with Microsoft 365, Intune, Jamf, Netskope, and identity management systems.
• Experience supporting ISO, SOC 2, or GDPR compliance requirements.
• Strong troubleshooting, communication, and project management abilities.

Nice-to-Have

• Certifications: ITIL, CCNA, MCSE, Azure/AWS, or security certifications.
• Experience with Atlassian tools, SSO, automation platforms, or SaaS management.