Manager - IT Operations

Job Description

IT Operations Management - Oversee daily IT operations including infrastructure, service desk, data center, and network management. Ensure high availability, performance, and security of all IT services and platforms. Implement and uphold ITIL best practices across incident, change, problem, and service management. Lead and mentor the IT operations team to achieve performance and service excellence. Monitor KPIs and drive continuous improvement in IT service delivery. Presales Support For Managed Services. Collaborate with Sales and Solution Architects to develop tailored Managed. Services offerings for prospective clients. Participate in client meetings to present operational capabilities, service models, and SLAs. Contribute to proposals, RFP responses, and technical documentation for managed services solutions. Provide technical insights and feasibility assessments for client requirements. Customer Infrastructure Transition. Lead the transition and onboarding of customer IT environments into our Managed Services framework. Define and execute transition plans including discovery, documentation, handover, and stabilization. Ensure adherence to industry standards, security practices, and regulatory requirements. Participate in IT budgeting, procurement, and capacity planning. Skills:IT operations, Service delivery management, IT infrastructure, ITIL, ITIL management and Team Management. (ref:iimjobs.com) Show more Show less