Position: System Engineer L1 Ref. Code: IIS/AC-C/IN-GD/SS1121 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed System Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Microsoft certified Very good Understanding of Server technologies, Server OS, Database & Applications Experience with Windows Server OS, Linux etc Experience in supporting VMware, Storage etc Good knowledge on DNS, DHCP, Filesystems etc Provide Level-1 support and troubleshooting to resolve System related issues. Basic understanding of Cloud technologies & Software as a Service Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Trouble ticketing tools such as ServiceNow/Remedy for handling trouble tickets Other Requirements Strong verbal and written communication skills are a must. Excellent interpersonal skills and should be a team player. Ability to work effectively across internal and external organizations. Strong technology background is required. Aptitude to acquire new technology and concepts quickly. Ready to work on rotational shifts (24x7) Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

Position: Network Engineer L1 Ref. Code: IIS/AC-C/IN-GD/NL1123 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Cisco certified (CCNA) Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with Cisco routers, switches and security devices Ideal candidate should have experience Routing & Switching & Security If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Responsibilities Provide Level-1 support and troubleshooting to resolve network related issues. Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Troubleticketing tools such as Servicenow/remedy for handling troubletickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

: Position: Technical Support Engineer Ref. Code: IIS/AC-C/IN-GD/TSEL2021 Job Summary: We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network/System Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 3 to 5 years of experience into Network and System Support Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with routers, switches and security devices Technical Skills: If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Monitor performance and ensure system availability and reliability Knowledge of ITIL practices and process is required Strong research, investigation, and evaluation skills, with a structured approach to problem-solving Very good Understanding of Server technologies, Server OS, Database & Applications Experience with Windows Server OS, Linux. Experience in supporting Vmware , Storage etc Good knowledge on DNS, DHCP, Filesystems etc Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Trouble-ticketing tools such as Servicenow/remedy for handling trouble tickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Aptitude to acquire new technology and concepts quickly Ready to work on rotational shifts (24x7) Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

Position: Senior Network Engineer Ref. Code: IIS/AC-C/BM-PR/SNE0019 Job Summary As a member of Network Engineering team you will be directly responsible for the network engineering aspects to include support of our infrastructure, customers network devices and configurations. Communication with customers, vendors and co-workers in a clear and professional manner is an absolute must. Client is a fast-paced environment focused on the customer experience and your ability to multitask, assimilate data, make decisions and prioritize complex work while paying attention to the details will be critical to your success. Knowledge And Skill Requirements Perform day-to-day network engineering support for all aspects of network infrastructure and our clients networks. Engage with customers to identify and define new requirements and solutions for complex challenges. Work closely with the systems engineering and Tier I, II Operations teams to troubleshoot issues. Interact with vendor technical support groups to resolve problems and bugs. Manage your assigned tickets to ensure SLA compliance and customer satisfaction. Support and/or perform after-hour maintenance and be a member of an On-Call rotating schedule. Develop, maintain and update related network documentation and artifacts. Basic Qualifications Experience with multiple firewall, routing and switching platforms such as Juniper and Cisco. Working knowledge of IPV4, IPv6 addressing and routing. Experience configuring, maintaining and troubleshooting any of the following: Juniper routers and switches, including the M & MX series. Juniper SSG & SRX series firewalls. Cisco routers and switches, including the 7600 & 6500 series. Cisco PIX/ASA firewall and VPN concentrator configuration. F5 BIG IP LTM Loadbalancer configuration and troubleshooting. Citrix NetScaler Loadbalancer configuration and troubleshooting. Experience with Spanning Tree Protocol. Understanding of OSPF and BGP routing. Preferred Qualifications Knowledge of IS-IS, MPLS, RSVP, LDP, L3VPN, VPLS, L2VPN, Multicast VPN a plus. Cisco Nexus, Spine and Leaf architecture. Network security experience using Cisco and Juniper advanced configurations including: Access lists, Control Plane Policer, firewall filters and IPsec networks. Experience with network statistical monitoring and analysis, including the use of SNMP agents. Experience with enterprise class Network Management platforms such as Juniper NSM. Device Hardening Experience in accordance with compliance standards (PCI DSS / DISA STIG). Other Requirements Network and/or Security (Required). CCNA and/or JNCIA (Required). Cisco Certification at CCNP or CCIP level or above. Job Location: Bangalore Email: careers@intuitorit.com Show more Show less

Responsibilities Manage a distributed network comprised of Cisco firewalls and routers comprised of 2130 ASAs, 1150 FPR, and IR 829s Manage Juniper enterprise switches and other vendor switches Implement access controls, firewall rules, and VLANS for networks Set up and manage VPNs across Cisco devices Administer and maintain Windows domain environments, to include : Managing an Active Directory forest Setting up and managing Group Policies managing DNS Setting up and managing a root CA in a closed network Manage and maintain virtual environments using VMware Experience with vSphere and vCenter desired Provide support and troubleshooting for network and system issues Collaborate with other team members to ensure seamless integration of systems and services Monitor network performance and security, implementing necessary updates and patches Document network configurations, procedures, and policies Provide training and support to end-users as : Bachelor's degree in Information Technology, Computer Science, or a related field Expertise in Cisco networking, including configuration and troubleshooting Experience with Windows domain administration Desired experience with VMware Relevant certifications such as CCNA, CCNP, MCSA, MCSE, VCP, or equivalent Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to work independently and as part of a team (ref:hirist.tech) Show more Show less

Position: IT Support Engineer- L2 Ref. Code: IIS/AC-C/IN-HT/ITSEL2-2024 Role & Responsibilities- Specialists provide comprehensive desk-side support services for standard computing environments, including hardware devices, software applications, and related peripherals for Customer users. Their responsibilities include: Supporting User Computing Devices: Addressing issues related to all user computing devices, public computer devices, and associated peripherals, including third-party supplier equipment. Managing Computer Equipment and Software: Configuring and maintaining computer operating system settings and approved software applications to ensure optimal performance for Customer users. Troubleshooting and Diagnosing Issues: Diagnosing and resolving events impacting the computing environment, including hardware malfunctions for end users, and striving to resolve issues promptly. Supporting Service Requests: Assisting with tasks assigned by customer service teams or IT backend teams that require on-site intervention. This includes addressing service requests related to the computing environment of Customers end users. Onboarding and Equipment Delivery: Facilitating the deployment of new computer equipment for newly hired users and replacing outdated computer configurations. Managing Expired Equipment: Inspecting and recycling expired computer equipment, temporarily storing it in the local site warehouse, or arranging for its transfer to other Customer sites. Coordinating Hardware Repairs: Resolving hardware failures, coordinating on-site repairs with third-party suppliers, and assisting users in submitting work orders for hardware troubleshooting. Resolving OS and Software Issues: Identifying and resolving desktop operating system issues, installing or reinstalling applications, and managing system registrations and activations as needed. Assisting Users with Service Requests: Guiding users through the submission of service requests and addressing IT-related inquiries. Arranging Technical Support Visits: Coordinating with end users or on-site staff to schedule technical support visits in response to escalated service requests or incidents. Documenting Software Changes: Recording all software additions or deletions in accordance with Customers policies, standards, and authorization processes, ensuring user agreement. Guiding Users to Resources: Advising users on where to access official documents or self-service application links. Maintaining and Testing Equipment: Checking settings, testing computer equipment, and performing necessary factory resets, including device driver and firmware updates to resolve or prevent issues. Handling Data Backups: When replacing equipment or software, managing data backup processes in line with Customers policies, ensuring secure storage of replaced hardware for a two-week period at on-site facilities. Data Recovery Coordination: In cases where business-related data cannot be retrieved from storage devices or backups, assisting with data recovery efforts and coordinating with third-party data recovery specialists as necessary, with costs agreed upon in advance by Customer and the third-party suppliers. Obtaining User Acknowledgment: Securing user acknowledgment for resolved incidents or service requests. Providing Feedback: Communicating incident and service request resolution outcomes to Customers Service Coordinator in a timely manner. Managing Equipment Logistics: Coordinating logistics to avoid unnecessary transportation of equipment. Scheduling Support Visits: If an end user is unavailable, explaining the situation and arranging a suitable time for subsequent support. Qualifications Bachelors degree in Computer Science, Information Technology, or related field; Masters degree preferred. Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Good Exposure on IT Infrastructure domain is required Excellent problem-solving and analytical skills Location Bangalore/Chennai/Vadodara Email: careers@intuitorit.com Show more Show less

Roles And Responsibilities Support Cybersecurity Assessments: Assist in conducting cybersecurity governance risk assessments for applications. Help in the preparation and review of the Cybersecurity Governance Assessment Questionnaire (CGAQ). Ensure all necessary information is collected and documented accurately. Provide guidance and support to ensure understanding and compliance with cybersecurity requirements. Issue and Exception Management: Track and follow up on issues and exceptions identified during assessments. Ensure timely closure of findings from assessments and audits. Document and report the status of issues and exceptions to relevant stakeholders. Documentation and Reporting: Assist in maintaining accurate records of assessments, issues, and exceptions. Maintain contact with with IT and Business to ensure customer satisfaction Skills:- GRC, Risk assessment, Risk Management, Risk analysis and ISO 27001 Show more Show less

IT Operations Management - Oversee daily IT operations including infrastructure, service desk, data center, and network management. Ensure high availability, performance, and security of all IT services and platforms. Implement and uphold ITIL best practices across incident, change, problem, and service management. Lead and mentor the IT operations team to achieve performance and service excellence. Monitor KPIs and drive continuous improvement in IT service delivery. Presales Support For Managed Services. Collaborate with Sales and Solution Architects to develop tailored Managed. Services offerings for prospective clients. Participate in client meetings to present operational capabilities, service models, and SLAs. Contribute to proposals, RFP responses, and technical documentation for managed services solutions. Provide technical insights and feasibility assessments for client requirements. Customer Infrastructure Transition. Lead the transition and onboarding of customer IT environments into our Managed Services framework. Define and execute transition plans including discovery, documentation, handover, and stabilization. Ensure adherence to industry standards, security practices, and regulatory requirements. Participate in IT budgeting, procurement, and capacity planning. Skills:IT operations, Service delivery management, IT infrastructure, ITIL, ITIL management and Team Management. (ref:iimjobs.com) Show more Show less