IT Operations Manager

Job Description: As an IT Operations Manager, your role will involve overseeing daily IT operations to ensure the high availability, performance, and security of all IT services and platforms. You will be responsible for implementing and upholding ITIL best practices across incident, change, problem, and service management. Additionally, leading and mentoring the IT operations team to achieve performance and service excellence will be a key aspect of your responsibilities. Monitoring KPIs and driving continuous improvement in IT service delivery will also be crucial for success in this role. Key Responsibilities: - Oversee daily IT operations including infrastructure, service desk, data center, and network management. - Ensure high availability, performance, and security of all IT services and platforms. - Implement and uphold ITIL best practices across incident, change, problem, and service management. - Lead and mentor the IT operations team to achieve performance and service excellence. - Monitor KPIs and drive continuous improvement in IT service delivery. For Presales Support For Managed Services, you will collaborate with Sales and Solution Architects to develop tailored Managed Services offerings for prospective clients. Participating in client meetings to present operational capabilities, service models, and SLAs will be part of your responsibilities. You will also contribute to proposals, RFP responses, and technical documentation for managed services solutions while providing technical insights and feasibility assessments for client requirements. Customer Infrastructure Transition will involve leading the transition and onboarding of customer IT environments into our Managed Services framework. You will define and execute transition plans including discovery, documentation, handover, and stabilization. Coordinating with internal teams and client stakeholders to ensure smooth migration of services and minimal disruption will be critical. Identifying risks and mitigation strategies during the transition phase will also be part of your role. Vendor and Compliance Management will require you to manage third-party service providers and ensure SLA compliance. You will also need to ensure adherence to industry standards, security practices, and regulatory requirements. Additionally, participating in IT budgeting, procurement, and capacity planning will be essential. Qualifications Required: - Strong skills in IT operations, service delivery management, IT infrastructure, and ITIL. - Experience in ITIL management and team management. (Note: Additional details about the company were not provided in the job description.),