IT Operations Manager

We are seeking a highly motivated and experienced Operations Manager to join our Systems team at D. E. Shaw India, Hyderabad. This leadership role will oversee Network Operations Center (NOC), Data Center (DC), Audio-Visual (AV), Unified Communications (UC), and IT Finance functions. The primary focus will be on implementing and optimizing operational processes, enhancing service quality, and driving efficiency across these critical areas.

The ideal candidate will have a strong technical foundation, exceptional people management skills, and the ability to work cross-functionally in a global technology environment.

Key Responsibilities:

• Oversee day-to-day operations across NOC, Data Center, AV, UC, and IT Finance teams.
  
• Ensure operational performance and compliance with defined KPIs and SLAs.
  
• Lead data center operations, including STPI/SEZ compliance, vendor and contract management, inventory control, and budget management.
  
• Manage 24x7 NOC operations, including METIS alert monitoring, incident response, and link administration.
  
• Collaborate with Site Reliability Engineering (SRE) and AV teams in India and NYC to ensure seamless global operations.
  
• Partner with global AV and SysTech teams to deliver innovative audiovisual solutions aligned with business needs.
  
• Define, monitor, and report operational metrics to drive performance and maintain service quality.
  
• Identify process gaps, develop documentation standards, and implement process improvements and automation initiatives.
  
• Manage relationships with external vendors and service providers to ensure optimal service delivery.
  
• Drive continuous improvement through data-driven analysis and performance insights.
  

Qualifications and Experience:

• Education: Bachelors degree (or higher) in Computer Science, Information Technology, or related field.
  
• Experience: 12–15 years of relevant experience in IT operations or infrastructure management within large, global organizations.
  
• Proven track record in managing NOC, data center, and AV operations.
  
• Strong expertise in project management, incident management, and IT service management (ITSM).
  
• Demonstrated ability to build and lead high-performing teams across functional areas.
  
• Excellent communication, analytical, and problem-solving skills.
  
• Certifications such as ITIL, PMP, or related credentials are preferred.