IT Support Engineer- L1 | Intuitor Softech Services

Position:

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Role & Responsibilities

• IT Support Engineer shall meet the following basic requirements.
• Customer Service Orientation: Strong interpersonal and communication skills tailored to IT onsite support services, guided by customer service principles.
• Prioritization and Multitasking: Ability to set priorities effectively and maintain a work routine that supports multitasking.
• Proactive Attitude: A proactive, solution-oriented approach to tasks and challenges.
• Independence: Capability to work independently and self-motivate.
• Technical and Customer Service Skills: Strong customer service skills and comprehensive knowledge of client IT technology.
• Have two years of IT support professional experience, and if applicable, also have VIP support professional experience.
• Dedicated OSS Specialists are required to participate in and complete the relevant company basic training in the Customer training system.
• Ability to communicate fluently in local language and communicate with Teams online in English.
• Responsible for the installation, maintenance, and support of office printers, scanners, and multifunctional equipment.
• Event Preparation: Assist in the setup and configuration of IT equipment for events, ensuring all technical requirements are met.
• Onsite Support: Provide real-time technical support during events to ensure smooth operation and address any issues promptly.
• Work with Customer to plan and coordinate any necessary attendance of third-party supplier technical personnel or other IT personnel on Customer site, including confirming that these personnel have completed any necessary on-site visit training.
• Provide on-site support for video conference rooms, assisting users with pre connection and connection support.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field; Masters degree preferred.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Good Exposure on IT Infrastructure domain is required.
• Excellent problem-solving and analytical skills.
  

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