Manager, IT

About the Role

The Manager, IT is responsible for leading and managing a team of Infrastructure Engineers, with a focus on ensuring the reliability, performance, and scalability of the company's services and infrastructure. This role involves a combination of technical expertise, leadership, and collaboration to meet the organization's reliability and availability goals.

Essential Duties & Responsibilities

• Lead, mentor, and develop a team of Infrastructure Engineers, providing guidance and support in their daily work.
• Set clear performance goals and expectations for the team and conduct regular performance reviews.
• Lead the design and implementation of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security.
• Develop and implement strategies for both on-premises and AWS cloud environments.
• Oversee the installation, configuration, and maintenance of AWS cloud services and related software.
• Manage AWS resources such as EC2, S3, RDS, VPC, and IAM.
• Monitor cloud system performance and conduct regular performance tuning to ensure optimal operation using CloudWatch.
• Implement and manage high availability and disaster recovery solutions in the cloud.
• Incident Management: Develop and maintain an incident response plan to minimize downtime and service disruptions.
• Lead the team in responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences.
• Monitoring And Alerting: Implement and maintain robust monitoring and alerting systems to proactively identify and address performance and reliability issues.
• Continuously refine alerting thresholds to minimize false alarms and maintain service reliability.
• Automation And Tooling: Drive the automation of operational tasks, such as deployment, configuration management, and scaling, to improve system reliability and efficiency.
• Evaluate, implement, and maintain appropriate tools for monitoring, logging, and incident management.
• Manage the integration and migration of on-premises infrastructure to AWS cloud.
• Perform advanced troubleshooting and root cause analysis for complex cloud system issues.
• Provide technical support and guidance to the team and other departments.
• Maintain comprehensive documentation of system configurations, changes, and procedures.
• Generate regular reports on system performance, security, and compliance.
• Manage relationships with vendors and evaluate new products and services.
• Ability to adapt and knowledge to of hybrid environments (On prem & cloud).
• Coordination and follow up with Multiple Vendors like MS, Dell etc.
• Manage and administer Office 365 tenants, including user provisioning, license management, health, performance, security and access controls.
• Configure and troubleshoot Exchange Online, including mail flow, mailbox migrations, and security features.
• Support and troubleshoot Office 365 applications and Outlook issues; stay updated with the latest features and updates.
• Collaborate with IT teams to integrate Office 365 services with on-premises systems and other applications.
• Implemented and managed Microsoft Intune for device management, including deployment, configuration, and policy enforcement.

Qualifications

• A bachelor’s degree in business, healthcare, computer science, or another related field preferred or equivalent work experience.
• At least three (total experience of 10-15) years of experience directly related to the essential duties and responsibilities specified.
• Proficiency in system administration and cloud infrastructure.
• Familiarity with DevOps principles and continuous integration/continuous delivery (CI/CD) pipelines.
• A background in healthcare and healthcare technology is highly preferred.

Required Skills

• Intermediate to Expert level of knowledge of AWS cloud services (e.g., EC2, S3, RDS, VPC, IAM).
• Extensive experience with Cloud integration and migration (On-prem to AWS).
• Excellent technical, problem-solving and analytical skills.
• Strong leadership and project management abilities.
• Understanding ITIL processes and best practices is a must.
• Well versed with Windows and Linux administration.
• Relevant certifications (e.g., AWS Certified Solutions Associate/Architect, AWS Certified DevOps Engineer).
• Working experience of infrastructure as code (IaC) and configuration management tools (e.g., Terraform, Ansible, Chef).
• Implementation experience of CloudWatch, IAM, CloudTrail, AWS System manager, Security is mandatory, keeping observability in mind.
• In-depth understanding of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Intune, and Teams.
• Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams.
• Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders.
• Detail-oriented mindset with a focus on accuracy and attention to detail.
• Experience with Microsoft Arc, Defender, Intune, Data dog and best practices and emerging trends in identity governance and administration.