The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Business Owner, Product Manager and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, UML diagramming, etc.) and designing the user interface. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential Essential Duties & Responsibilities Accountable for the product backlog and prioritization of user stories with team members Create business user stories Practical understanding of Scrum principles and practices Partners with Scrum master’s in supporting Scrum Framework Shares and decomposes Features into user stories (non-technical) Develop a deep understanding of the customer and product needs Recognized voice of the business to the team Works closely with Product Manager to represent capabilities and features at team level Business requirements are represented in the product backlog Ensures traceability between requirements to Features to user stories Review of test cases against user stories acceptance criteria Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager Formally accepts the user stories once all acceptance criteria are met and demo-ed Ability to produce basic UML diagrams (use case, activity, etc.) Ability to produce low-fidelity wireframes to help communicate the intended workflow and potential screen layout (new page/concept) Tracks and manages key KPIs, escalating appropriately as needed Education And Experience Three (3) years of experience with Product Owner and / or Business Analysis Preferred but not mandatory two (2) years of experience in healthcare domain Experience driving teams and management to decisions Experience working with cross functional teams Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance Skills, Knowledge And Abilities Ability to effectively break down barriers to maintain progress on initiatives Diplomatic with strong negotiation and conflict resolution skills Adept at adjusting to changing circumstances quickly and professionally Able to make quick decisions when clarification or modification is needed Excellent oral, written and interpersonal communication with both technical and business audiences Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. Show more Show less

We are looking for a UX Researcher who is passionate about understanding user needs, behaviors, and motivations. You will work closely with UX Designers, Instructional Designers, Product and other stakeholders to plan and conduct user research, analyze data, and communicate insights and recommendations. You will help us create products and services that are user-friendly, effective, and delightful. Essential Duties & Responsibilities Utilize organizational and interpersonal skills to recruit participants for research projects and usability studies Plan, lead, and conduct a wide variety of research (e.g. moderated/unmoderated usability tests, interviews, focus groups, surveys, prototype tests, A/B tests, card sorting, SED testing etc.) Write user scripts and protocols for testing and confirm with senior colleagues Lead journey mapping sessions with Product and other departments Work closely with UX Designers and Instructional Designers to set up tests Visit clients virtually to overserve and perform user testing Work closely with UI Designers to setup usability tests Work with stakeholders to identify research needs Utilize research processes and tools to perform job duties Perform validation usability testing to determine whether new features and enhancements have met business and usability objectives as well as participant needs Conduct analysis of research findings and translate into actionable, prioritized recommendations and communicate insights to team members and stakeholders Education And Experience High School Diploma/GED Bachelor’s or Associate’s degree, certification, or relevant experience in Human-Computer Interaction, Human Factors, Psychology, Sociology, Usability, or a related field. Three (3)+ years of user experience research or related Experience with Healthcare is preferred but not mandatory Experience with Agile development is preferred but not mandatory Experience with Usertesting.com a (or similar testing platform software) Skills, Knowledge, And Abilities A good listener and skilled note taker. Ability to quickly understand and be empathetic of the participants. Knows how to ask open-ended questions that encourage unbiased feedback, and a demonstrated ability to write usability questions. Demonstrated ability to share data driven recommendations and present engaging and valuable feedback. Excellent communication, interpersonal, time management, and personal organization skills. Strong knowledge and skills in user research methods, tools, and techniques. Ability to plan and execute user research projects independently and collaboratively. Ability to affectively analyze and interpret user data and present actionable insights and recommendations. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/ or mobile devices At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us atwww.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. Show more Show less

Job Summary The Director FinOps is responsible for the general oversight of the entire O2C (Order to cash) function at Greenway. This position leads eight teams of high-performing individuals responsible for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. To accomplish this, the successful candidate will provide leadership (leading by example), establish performance metrics, reporting and monitor open Client Services Cases. The successful candidate will also bring an energy to the team through active coaching and mentoring and will challenge the team to achieve ever higher performance goals through creative and constructive accountability. Finally, this position will interact in a variety of cross-functional roles to fully understand our complex and challenging business, and to provide/facilitate forward-thinking solutions focused on providing a best in class customer experience. Essential Duties & Responsibilities Provide hands-on leadership to the Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service process/teams. Establish goals and metrics for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service that align with overall company objectives. Provide metric reporting to facilitate business performance reviews of Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. Team Leadership: Assigning tasks, training new team members, and providing guidance to ensure efficient operations. Provide training and guidance to supervisors and team members to ensure high performance levels. Collection Strategy: Developing and implementing strategies for timely payment recovery, including contacting customers, following up on overdue accounts, and negotiating payment plans. Monitoring and Reporting: Tracking outstanding balances, identifying potential issues, and generating reports on collection performance. AR Collection Analysis: Analyzing AR aging, credit risk, and collection performance to identify trends and areas for improvement. Set clear goals and objectives to reduce past dues and aging collections. Handle client escalations from Supervisors as needed. Collaborate and Work closely with sales, sales ops, CSA, legal and other finance departments to verify correctness of contracts, order, payments, resolve invoice discrepancies, review and validate overall smooth flow of Finance Operation. Effectively communicate with internal departments, including Sales, Customer Support, CSA and Legal to resolve customer escalations and help drive collection metrics. Effectively communicate with customers to resolve disputes and complex issues. Ensures seamless customer service across all customer touchpoints when sending payment reminders and follow-ups. Effectively negotiate with customers and vendors. Compliance: Ensuring adherence to accounting principles and company policies regarding Finance Operation around O2C. Ensures seamless customer service across all customer touchpoints when sending payment reminders and follow-ups.Establish and maintain internal controls to safeguard the accounting information of the company, as well as financial information of our clients. Other ad hoc projects as directed by the Controller Experience Education Bachelor’s / Master degree required (Finance preferred) Minimum Qualifications Minimum of 18 years’ total work experience, with a minimum of 10 years in management in any or multiple Finance Operations disciplines (Client Services, Accounts Receivable, Cash Applications, Contract Administration, or Billing Functions). Skills/Knowledge High-energy and creative leadership w/ track record of building best-in-class teams Proven track record of driving best-in-class Accounts Receivable performance. Understanding of credit risk assessment and management. Knowledge of cash flow forecasting and analysis. Proven track record of driving operational excellence through process improvement. Ability to delegate tasks effectively and manage time efficiently. Well organized and able to manage a large team with multiple priorities in play. Ability to motivate and guide a team, set goals, and track performance. Strong negotiation skills, ability to effectively communicate with customers, resolve payment issues, and negotiate payment plans. Ability to assess complex issues, determine solutions and communicate such solutions in an effective manner Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue Knowledge of Salesforce.com preferred Knowledge of Microsoft Dynamics365 preferred Intermediary or better Excel skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to clients and other associates This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. Skills/Knowledge High-energy and creative leadership w/ track record of building best-in-class teams Proven track record of driving best-in-class Accounts Receivable performance. Understanding of credit risk assessment and management. Knowledge of cash flow forecasting and analysis. Proven track record of driving operational excellence through process improvement. Ability to delegate tasks effectively and manage time efficiently. Well organized and able to manage a large team with multiple priorities in play. Ability to motivate and guide a team, set goals, and track performance. Strong negotiation skills, ability to effectively communicate with customers, resolve payment issues, and negotiate payment plans. Ability to assess complex issues, determine solutions and communicate such solutions in an effective manner Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue Knowledge of Salesforce.com preferred Knowledge of Microsoft Dynamics365 preferred Intermediary or better Excel skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to clients and other associates This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. Show more Show less

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. The Software Solutions Architect is responsible for designing, developing, and implementing high-quality software solutions to address business needs. This role provides architectural guidance and technical leadership to cross-functional teams, ensuring scalability, reliability, and security in a multi-tenant environment. The architect will evaluate technologies, define service and integration requirements, and lead modernization efforts from legacy systems to cloud-based solutions using Microservices Architecture (MSA). Essential Duties & Responsibilities Design, develop and execute software solutions to address business issues Provide architectural blueprints and technical leadership to our Product & Technology teams Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform Collaborate with peer organizations, quality assurance and end users to produce cutting-edge software solutions Interpret business requirements to articulate the business needs to be addressed Troubleshoot code level problems quickly and efficiently Develop, analyze and continuously improve product architecture by working with product management, development and DevSecOPs teams within the product to modernize Greenway product landscape. Perform “current state” analysis to determine the baseline of product performance, reliability, security and scalability and develop a “target state”, perform gap analysis, identify areas of improvement, and develop a roadmap to resolve gaps. Drive design, development, and deployment of product architecture based on the strategic and market drivers. Develop service models at conceptual, logical & physical levels to support key product initiatives. Experience in designing/working of multi-tenant architecture, multi-threaded high scalable environment Direct experience in defining the service and integration requirements and deploying the same to support cloud applications to-be built with Micro Services Architecture (MSA) Practice service governance practice at product level during product architecture review process Research and identify best practices related to Service Management and Tech Debt Management disciplines Support and monitor platform modernization initiatives from legacy systems to new solutions and recommend solutions to improve existing systems. Identify and document patterns in relationships from different systems, working with enormous amounts of structured and unstructured information. Authentic and logical verbal communication that establishes trust and builds influence within the organization. Demonstrate advanced hands-on proficiency in service modeling, service life-cycle management, transaction processing, and low-level design for both structured and unstructured data Accelerate the adoption of new data technologies by jump starting and developing proof-of-concepts utilizing emerging technologies. Education and Experience Experience working in full life cycle of architecture projects i.e., discovery, design, development and implementation. Experienced in both Monolithic and Microservices architecture Experience with configuration management and automation tools such as Ansible, DSC, Puppet, Chef, Salt, etc. CI/CD Tools viz. Terraform, Jenkins, Docker, Kubernetes, NPM, Yarn, Nuget, NodeJS, Git/Gerrit Experience with relational, graph and/or unstructured data technologies such as SQL Server, Azure SQL, Azure Data Lake, HD Insights, Hadoop,Hive, Sqoop, Zookeeper, Cloudera, MongoDB, MySQL, Neo4j, Cassandra, Couchbase or equivalents in AWS /GSP Experienced in the design and delivery of enterprise level Highly Available solutions Experience in designing/working of multi-tenant architecture, multi-threaded high scalable environment Experience in Agile methodology and relational database design principles Experience in Healthcare and Healthcare IT Industry is critical Experience with patient facing applications and systems and protecting patient information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) is strongly preferred. Skills, Knowledge, an d Abilities Knowledge and experience of EHR/EMR/ Healthcare domain knowledge and regulatory aspects is an added advantage. Advanced diagraming techniques including but not limited to C4 Diagrams, UML, high level conceptual presentation diagrams Fluent and current on architecture trends with an eye on market/technical conditions and future direction Familiarity with software delivery platforms, such as Version 1, Microsoft’s Team Foundation Server (TFS), and Apache’s Subversion\ Proficiency in relevant build, deployment, automation, networking and security technologies in cloud and hybrid environments. Exposure to Platform As A Service ( PaaS ) products such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services in AWS/GCP, Elastic Kubernetes Service (AWS) Understanding of Identity and Access Management products such including Azure AD or AD B2C Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics Knowledge of PowerShell, Git, ARM templates and deployment automation. A good understanding of product and product-data security skills Excellent written and oral communication skills; Ability to communicate effectively with both technical and business stakeholders. Single Page Application experience using technologies like Angular Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members. Familiarity with The Clean Architecture and 12 Factor App concepts Design Thinking and ability to establish and practice empathy is preferred. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/ or mobile devices At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us atwww.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

The Role The Senior Manager of Product Management will assist in leading the product management functions for the company reporting directly to the Senior Director of Development Engineering. This leadership role will be pivotal in shaping and evangelizing our overall product vision and strategy to drive innovation and market growth. The ideal candidate will have a proven track record of leading high-performing product teams, partnering across functional stakeholders to align product strategy, and delivering impactful results in the healthcare technology space. Essential Duties & Responsibilities Strategic Leadership Evangelize and communicate the product vision and strategy aligned with Greenway Health’s mission of supporting successful providers, empowering patients, and creating healthier communities to product and engineering teams. Conduct market research, competitive analysis, and customer feedback to identify opportunities for innovation and growth. Assist in developing and adhering to a cohesive product roadmap that balances short-term objectives with long-term strategic goals. Product Lifecycle Management Oversee the end-to-end product lifecycle, including ideation, development, launch, and post-launch optimization. Ensure timely delivery of high-quality products that meet customer needs and regulatory requirements. Collaborate with cross-functional teams (engineering, design, marketing, sales) to ensure seamless execution of product initiatives. Team Leadership Build, mentor, and lead a high-performing product management team with a focus on collaboration, innovation, and continuous improvement. Foster a culture of accountability, creativity, and customer-centricity within the team. Provide coaching and professional development opportunities to team members to enhance their skills and contributions. Market Growth And Product P&L Ownership Drive product growth in the market by identifying opportunities to expand market share, increase adoption, and enhance client satisfaction. Assist in managing the product P&L, ensuring that all product investments are aligned with revenue goals, profitability targets, and overall business objectives Partner with finance to create budgets, forecast revenue, and track financial performance across the product portfolio. Support Go-to-Market (GTM) Activities Collaborate with sales and marketing teams to develop GTM strategies that drive product adoption across the portfolio and maximize client value. Provide input on pricing models, packaging strategies, and promotional campaigns to ensure alignment with market demands and revenue goals. Support sales enablement by equipping teams with tools and messaging needed to communicate the value of Greenway’s solutions effectively. Metrics And Performance Define key performance indicators (KPIs) to measure product success and impact on business outcomes. Analyze data on product performance, customer satisfaction, and market trends to inform decision-making. Continuously refine strategies based on insights from metrics and feedback loops. Skills, Knowledge, And Abilities Deep understanding of modern product management practices Experience managing complex software portfolios across multiple markets or customer segments. Familiarity with healthcare regulations (e.g., HIPAA), interoperability standards (e.g., HL7/FHIR), payer-provider dynamics, or other relevant industry trends. Understanding of clinical workflows within ambulatory care settings is highly desirable. Strong knowledge of financial modeling as it relates to P&L ownership for products or services. Ability to assess ROI for new initiatives while balancing innovation with fiscal responsibility. Proven ability to drive adoption through innovative go-to-market strategies. Expertise in identifying new revenue streams or expanding existing ones through strategic partnerships or feature differentiation. Ability to leverage analytics tools for insights into customer behavior or market trends. Strong focus on using data to prioritize features or pivot strategies as needed. Exceptional ability to inspire cross-functional teams toward shared goals. Adept at navigating organizational complexity while influencing stakeholders at all levels. Passion for solving real-world problems by delivering solutions that delight users. Commitment to incorporating voice-of-customer feedback into every stage of the development process. Ability to articulate complex ideas clearly across technical/nontechnical audiences. Skilled at presenting business cases or updates effectively to executive leadership teams. Show more Show less

About the Company Greenway is committed to providing a best-in-class customer experience through innovative solutions and a dedicated team. Our mission is to ensure seamless operations across all functions, fostering a culture of collaboration and excellence. About the Role The Director Finance Operation is responsible for the general oversight of the entire O2C (Order to cash) function at Greenway. This position leads eight teams of high-performing individuals responsible for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. To accomplish this, the successful candidate will provide leadership (leading by example), establish performance metrics, reporting and monitor open Client Services Cases. Responsibilities Provide hands-on leadership to the Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service process/teams. Establish goals and metrics for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service that align with overall company objectives. Provide metric reporting to facilitate business performance reviews of Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. Team Leadership: Assigning tasks, training new team members, and providing guidance to ensure efficient operations. Provide training and guidance to supervisors and team members to ensure high performance levels. Collection Strategy: Developing and implementing strategies for timely payment recovery, including contacting customers, following up on overdue accounts, and negotiating payment plans. Monitoring and Reporting: Tracking outstanding balances, identifying potential issues, and generating reports on collection performance. AR Collection Analysis: Analyzing AR aging, credit risk, and collection performance to identify trends and areas for improvement. Set clear goals and objectives to reduce past dues and aging collections. Handle client escalations from Supervisors as needed. Collaborate and Work closely with sales, sales ops, CSA, legal and other finance departments to verify correctness of contracts, order, payments, resolve invoice discrepancies, review and validate overall smooth flow of Finance Operation. Effectively communicate with internal departments, including Sales, Customer Support, CSA and Legal to resolve customer escalations and help drive collection metrics. Effectively communicate with customers to resolve disputes and complex issues. Ensures seamless customer service across all customer touchpoints when sending payment reminders and follow-ups. Effectively negotiate with customers and vendors. Compliance: Ensuring adherence to accounting principles and company policies regarding Finance Operation around O2C. Establish and maintain internal controls to safeguard the accounting information of the company, as well as financial information of our clients. Other ad hoc projects as directed by the Controller. Qualifications Bachelor’s / Master degree required (Finance preferred). Minimum of 18 years’ total work experience, with a minimum of 10 years in management in any or multiple Finance Operations disciplines (Client Services, Accounts Receivable, Cash Applications, Contract Administration, or Billing Functions). Required Skills High-energy and creative leadership w/ track record of building best-in-class teams. Proven track record of driving best-in-class Accounts Receivable performance. Understanding of credit risk assessment and management. Knowledge of cash flow forecasting and analysis. Proven track record of driving operational excellence through process improvement. Ability to delegate tasks effectively and manage time efficiently. Well organized and able to manage a large team with multiple priorities in play. Ability to motivate and guide a team, set goals, and track performance. Strong negotiation skills, ability to effectively communicate with customers, resolve payment issues, and negotiate payment plans. Ability to assess complex issues, determine solutions and communicate such solutions in an effective manner. Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue. Knowledge of Salesforce.com preferred. Knowledge of Microsoft Dynamics365 preferred. Intermediary or better Excel skills. Pay range and compensation package Compensation details are competitive and commensurate with experience. Show more Show less

Job Summary Can you lead by example rather than dictate? Do you know how to bring out the best in others? Do you take a servant-leader approach to overcoming challenges? Part Project Manager, Developer, and Product Owner, you focus the team to achieve and exceed expectations. You can orchestrate teams and systems to optimize performance and throughput to deliver client value. This role will find the best path forward for the team through collaboration, communication and establishing cadence that overcome differences and emphasize negotiation. The Scrum Master has confidence to say “no” when appropriate and “yes” when the team can take on prioritized work and push for greater results. This individual will serve as the point person responsible for understanding the big development picture of each sprint and ensure that tasks are delegated appropriately and processed at the right time. Essential Duties & Responsibilities Act as Scrum Master for 1-2 scrum teams with a focus on coaching the team towards improving the delivery of value Facilitate Agile ceremonies such as sprint/iteration planning, daily planning, retrospective, and sprint demos. Assist the Product Owner with regular and disciplined backlog refinement Work with various stakeholders to remove impediments to the team Maintain relevant metrics that help the team measure and improve performance Liaise between the Development teams and Product Management, fostering communication between the disciplines Lead dependency management and planning increment efforts Strengthen the presence of our team on the Agile Project, Program, and Portfolio Office Actively contribute to the company’s Agile culture Ability to manage multi-disciplinary project teams through influencing and coaching Ensure the team comes to agreement on what can be achieved on each sprint (or other period of time) Facilitate daily stand-ups to help the team reach consensus on what was done, what will be done and what obstacles may exist Experience Education Bachelor’s degree in Computer Science/Information Technology, Business Administration or other related field. Equivalent experience may substitute for degree Minimum Qualifications One to three years of experience as a Scrum Master/Scrum practitioner working in an agile environment Skills/Knowledge Experience with and knowledge of Kanban, Scrum Experience with and knowledge of the software development life cycle (SDLC), specifically agile lifecycle management Excellent communication skills (verbal and written) Demonstrated agile mindset and approach to problem-solving Working knowledge of Microsoft Office Suite to include Teams and SharePoint Demonstrated knowledge of scrum/agile tracking software such as Version One, Atlassian, Jira or other related programs Show more Show less

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Job Summary Under minimal to moderate supervision, verifies that software changes submitted by developers function as documented and without errors. Participate on quality projects and processes within department/team. Documents issues found during testing and follows through to resolution. Takes active role in ensuring quality of product and deliverables throughout the SDLC. Essential Duties & Responsibilities Executes testing based on analysis and understanding of the requirements and deployment environment. Verifies those test results through analysis of graphical user interfaces, databases, printed output, and data transmissions. Analyzes requirements (solution comments, design specifications, and other documentation) and creates test cases to exercise product functionality. Documents and communicates issues found during the course of testing and works with Development to resolve the issue. Provides management with requirements coverage analysis reports, test run results, and defect tracking reports. May assist in troubleshooting customer-reported issues. Education BS/BE or equivalent work experience Minimum Qualifications 1-2 years’ experience in Quality Assurance Skills/Knowledge Software defect tracking experience including ability to create detailed test plans Experience producing defect reports Experience with basic programing, scripting, and SQL Experience troubleshooting software or system problems Strong communication / organizational skills, analytical ability, and attention to detail required Experience working as part of an Agile development team Must be proficient in test case design and execution Must demonstrate a consistently positive attitude and approach Must demonstrate a solid understanding of Greenway’s QA Best Practices Hands on Experience of Selenium and Cypress (Optional) Hands on Experience on API testing framework (Optional)

The Manager, IT is responsible for leading and managing a team of Infrastructure Engineers, with a focus on ensuring the reliability, performance, and scalability of the company's services and infrastructure. This role involves a combination of technical expertise, leadership, and collaboration to meet the organization's reliability and availability goals. Essential Duties & Responsibilities Lead, mentor, and develop a team of Infrastructure Engineers, providing guidance and support in their daily work. Set clear performance goals and expectations for the team and conduct regular performance reviews. Lead the design and implementation of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security. Develop and implement strategies for both on-premises and AWS cloud environments. Oversee the installation, configuration, and maintenance of AWS cloud services and related software. Manage AWS resources such as EC2, S3, RDS, VPC, and IAM. Monitor cloud system performance and conduct regular performance tuning to ensure optimal operation using CloudWatch Implement and manage high availability and disaster recovery solutions in the cloud. Incident Management: Develop and maintain an incident response plan to minimize downtime and service disruptions. Lead the team in responding to and resolving critical incidents, ensuring post-incident reviews to prevent future occurrences. Monitoring And Alerting: Implement and maintain robust monitoring and alerting systems to proactively identify and address performance and reliability issues. Continuously refine alerting thresholds to minimize false alarms and maintain service reliability. Automation And Tooling: Drive the automation of operational tasks, such as deployment, configuration management, and scaling, to improve system reliability and efficiency. Evaluate, implement, and maintain appropriate tools for monitoring, logging, and incident management. Manage the integration and migration of on-premises infrastructure to AWS cloud. Perform advanced troubleshooting and root cause analysis for complex cloud system issues. Provide technical support and guidance to the team and other departments. Maintain comprehensive documentation of system configurations, changes, and procedures. Generate regular reports on system performance, security, and compliance. Manage relationships with vendors and evaluate new products and services. Ability to adapt and knowledge to of hybrid environments (On prem & cloud). Coordination and follow up with Multiple Vendors like MS, Dell etc. Manage and administer Office 365 tenants, including user provisioning, license management, health, performance, security and access controls. Configure and troubleshoot Exchange Online, including mail flow, mailbox migrations, and security features. Support and troubleshoot Office 365 applications and Outlook issues; stay updated with the latest features and updates. Collaborate with IT teams to integrate Office 365 services with on-premises systems and other applications. Implemented and managed Microsoft Intune for device management, including deployment, configuration, and policy enforcement. Intermediate to Expert level of knowledge of AWS cloud services (e.g., EC2, S3, RDS, VPC, IAM). Extensive experience with Cloud integration and migration (On-prem to AWS) Excellent technical, problem-solving and analytical skills. Strong leadership and project management abilities. Understanding ITIL processes and best practices is a must. Well versed with Windows and Linux administration. Relevant certifications (e.g., AWS Certified Solutions Associate/Architect, AWS Certified DevOps Engineer). Working experience of infrastructure as code (IaC) and configuration management tools (e.g., Terraform, Ansible, Chef). Implementation experience of CloudWatch, IAM, CloudTrail, AWS System manager, Security is mandatory, keeping observability in mind. In-depth understanding of Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Intune, and Teams Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. Detail-oriented mindset with a focus on accuracy and attention to detail. Experience with Microsoft Arc, Defender, Intune, Data dog and best practices and emerging trends in identity governance and administration. Show more Show less

Associate AR are responsible for the resolution of errors, rejections and delinquent claims. The Associate AR resolves the claims by analyzing, auditing, and investigating their assigned client’s Accounts Receivable (A/R) process to ensure quality, resolve errors, and provide strategic solutions. Generally, supports a single practice management platform and specialty. Essential Duties & Responsibilities Develop a solid understanding of assigned client’s process in order to strategically review and analyze their A/R functions Conduct regular audits of Medical Billing Specialist claim work for accuracy and quality; manages clean claim ratios for assigned clients Ability to read EOB & identify payments or denials and take end actions to resolve claims in entirety Call US insurances for status on claims Paid, denied, unresolved for further probing; so claims can be worked towards resolution with desired outcome Prepare and analyze reports of audit reviews and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing on-going training opportunities for specialists Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries. Make management aware of any client issues or problems Modifies process and procedures to prevent claim rework through automation ideas Participate in continuing education of applicable software and hardware Assist with on‐boarding, development, training and mentoring of new hires and less‐experienced associates Experience And Education Bachelor’s degree One (1) to three (3) years months prior experience of US HC RCM AR Function Medical billing knowledge and Healthcare experience Skills, Knowledge, And Abilities Strong verbal and written communication skills Strong analytical skills; ability to conduct research, creatively solve problems, and deal with ambiguity Independent, logical, strategic thinker with high focus and attention to detail Effective written and verbal communication and presentation style Able to read and interpret an Explanation of Benefits (EOB) Able to understand the cause of various denials and should be able to resolve them Solid computer skills, especially Microsoft Outlook, Word, and Excel Able to manage a variety of tasks concurrently Strong customer service skills and interpersonal skills Dedicated, responsible, positive, and professional demeanor Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. Show more Show less

Job Summary Performs a broad range of financial planning & analysis activities in support of the assigned business unit(s). This includes but is not limited to forecasting, budgeting, financial modeling, reporting, data insights, resource planning and expense management. Acts as a trusted business advisor providing analysis and recommendations to improve financial health of the business. Communicates results and recommendations both written and orally in a concise, clear manner. Essential Duties & Responsibilities Operates with financial integrity. Ensures reporting is accurate and timely. Evaluates and analyzes P&L performance versus annual budget and forecast. Fields and answers financial questions from senior leadership. Works with Accounting to ensure correct classification and coding of financials. Works with business leaders annually to build detailed budget that meets business targets. Effectively communicates calendars of deliverables to business units they support. Prepares monthly financial reports with commentary for senior leadership that enables business decision-making. Is constantly improving upon what has been done in the past. Operates with continuous process improvement in mind. Builds new financial reports with added insights to the business. Operates with the appropriate sense of urgency when completing tasks. Prioritizes tasks appropriately. Provides analytical support and written commentary to finance leadership in the monthly, quarterly, and annual financial performance reviews. Works with large datasets; studies, analyzes and summarizes for presentation to senior management. Conducts root cause analysis when financials differ from expectations. Acts in compliance of all financial and healthcare standards. Uses available IT tools to improve and automate processes wherever possible. Supports all FP&A/Budget initiatives. Creates ad-hoc financial models to help support business needs. This role will be 100% remote (working from home) in India Working hours will coincide with Eastern Standard time zone Experience Education Graduate and/or postgraduate in business/finance or related field Minimum Qualifications 2-4 years of financial analysis or accounting experience Skills/Knowledge Working knowledge of the principals of financial statements, ratio analysis and trend analysis Experience with GL and BI applications Experience with SalesForce and Adaptive a plus Ability to work autonomously, interact with senior management and manage multiple priorities simultaneously. Self-starter who can identify new areas for analysis and opportunities for process improvement. Excellent verbal and written communication skills. Strong analytical skills Strong Microsoft Excel skills Microsoft PowerPoint skills a plus Work Environment/Physical Demands This position is for US Process and works for overlapped US time zone (EST) This a remote job at present and base location is Bangalore. When asked employee should be able to come to office. Since it is remote working person should have proper internet connection (minimum of 100 mbps) While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in‐coming and out‐going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates

Job Description The Senior Manager of Product Management will assist in leading the product management functions for the company reporting directly to the Senior Director of Development Engineering. This leadership role will be pivotal in shaping and evangelizing our overall product vision and strategy to drive innovation and market growth. The ideal candidate will have a proven track record of leading high-performing product teams, partnering across functional stakeholders to align product strategy, and delivering impactful results in the healthcare technology space. Strategic Leadership Essential Duties & Responsibilities Evangelize and communicate the product vision and strategy aligned with Greenway Health’s mission of supporting successful providers, empowering patients, and creating healthier communities to product and engineering teams. Conduct market research, competitive analysis, and customer feedback to identify opportunities for innovation and growth. Assist in developing and adhering to a cohesive product roadmap that balances short-term objectives with long-term strategic goals. Product Lifecycle Management Oversee the end-to-end product lifecycle, including ideation, development, launch, and post-launch optimization. Ensure timely delivery of high-quality products that meet customer needs and regulatory requirements. Collaborate with cross-functional teams (engineering, design, marketing, sales) to ensure seamless execution of product initiatives. Team Leadership Build, mentor, and lead a high-performing product management team with a focus on collaboration, innovation, and continuous improvement. Foster a culture of accountability, creativity, and customer-centricity within the team. Provide coaching and professional development opportunities to team members to enhance their skills and contributions. Market Growth And Product P&L Ownership Drive product growth in the market by identifying opportunities to expand market share, increase adoption, and enhance client satisfaction. Assist in managing the product P&L, ensuring that all product investments are aligned with revenue goals, profitability targets, and overall business objectives Partner with finance to create budgets, forecast revenue, and track financial performance across the product portfolio. Support Go-to-Market (GTM) Activities Collaborate with sales and marketing teams to develop GTM strategies that drive product adoption across the portfolio and maximize client value. Provide input on pricing models, packaging strategies, and promotional campaigns to ensure alignment with market demands and revenue goals. Support sales enablement by equipping teams with tools and messaging needed to communicate the value of Greenway’s solutions effectively. Metrics And Performance Define key performance indicators (KPIs) to measure product success and impact on business outcomes. Analyze data on product performance, customer satisfaction, and market trends to inform decision-making. Continuously refine strategies based on insights from metrics and feedback loops. Skills, Knowledge, And Abilities Deep understanding of modern product management practices Experience managing complex software portfolios across multiple markets or customer segments. Familiarity with healthcare regulations (e.g., HIPAA), interoperability standards (e.g., HL7/FHIR), payer-provider dynamics, or other relevant industry trends. Understanding of clinical workflows within ambulatory care settings is highly desirable. Strong knowledge of financial modeling as it relates to P&L ownership for products or services. Ability to assess ROI for new initiatives while balancing innovation with fiscal responsibility. Proven ability to drive adoption through innovative go-to-market strategies. Expertise in identifying new revenue streams or expanding existing ones through strategic partnerships or feature differentiation. Ability to leverage analytics tools for insights into customer behavior or market trends. Strong focus on using data to prioritize features or pivot strategies as needed. Exceptional ability to inspire cross-functional teams toward shared goals. Adept at navigating organizational complexity while influencing stakeholders at all levels. Passion for solving real-world problems by delivering solutions that delight users. Commitment to incorporating voice-of-customer feedback into every stage of the development process. Ability to articulate complex ideas clearly across technical/nontechnical audiences. Skilled at presenting business cases or updates effectively to executive leadership teams.

The Senior FinOps Manager is a leadership position responsible for driving the strategy and execution of cloud financial operations across the organization. This role involves overseeing cloud cost management, optimization, financial planning, and governance, ensuring that the company’s cloud resources are used efficiently, and that cloud expenditures align with business objectives. The Senior FinOps Manager will lead a team of FinOps professionals, collaborate with finance, engineering, IT, and product teams, and provide strategic insights to senior leadership to ensure the financial success and scalability of cloud infrastructure. Essential Duties & Responsibilities Provide hands-on leadership to the Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service process/teams. Establish goals and metrics for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service that align with overall company objectives. Provide metric reporting to facilitate business performance reviews of Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. Provide training and guidance to supervisors and team members to ensure high performance levels. Handle client escalations from Supervisors as needed. Collaborates with Sales Ops and other teams to drive operational improvements which should lead to better operational performance and increased customer satisfaction. Effectively communicate with internal departments, including Sales, Customer Support, CSA and Legal to resolve customer escalations and help drive collection metrics. Establish and maintain internal controls to safeguard the accounting information of the company, as well as financial information of our clients. Other ad hoc projects as directed by the Controller Experience And Education Bachelor’s / Master's degree required (Finance preferred) Minimum of fifteen (15) years’ total work experience, with a minimum of 5 years in management in any or multiple Finance Operations disciplines (Client Services, Accounts Receivable, Cash Applications, Contract Administration, or Billing Functions). Skills, Knowledge, And Abilities High-energy and creative leadership w/ track record of building best-in-class teams Proven track record of driving best-in-class Accounts Receivable performance Proven track record of driving operational excellence through process improvement Well organized and able to manage a large team with multiple priorities in play Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue Knowledge of Salesforce.com preferred Knowledge of Microsoft Dynamics365 preferred Intermediary or better Excel skills Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of their workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices The role necessitates the ability to listen and speak clearly to clients and other associates This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

Job Summary Associate Software Engineer performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting Greenway’s infrastructure business processes and operations and/or network-based (Cloud) product systems. The ideal candidate will have a strong background in CI/CD pipelines, DevOps practices, full-stack Site Reliability Engineering (SRE), and a passion for automation using Infrastructure-as-Code (IaC) tools. You will play a critical role in enhancing our deployment processes, ensuring system reliability, and driving innovation in our cloud infrastructure. Essential Duties & Responsibilities Contribute to the design and architecture of AWS cloud infrastructure solutions, ensuring scalability, reliability, and security. Contribute to Greenway Secure Cloud infrastructure in developing cloud compatible products aligned to roadmap Manage and maintain ancillary services and codebase Develop and implement strategies for both on-premises and AWS cloud environments. Contribute to the, configuration, Provisioning and maintenance of AWS cloud services and related software. Provision AWS resources such as EC2, S3, RDS, VPC, Cloud formation, Cloudtrail and IAM but not just limited to these services. Manage the integration and migration of on-premises infrastructure to AWS cloud. Develop and maintain automation scripts for product installation, deployment, configuration, and maintenance processes. Utilize IaC tools (e.g., Terraform, CloudFormation) to automate infrastructure provisioning and management. Work closely with cross-functional teams to implement best practices for DevOps and SRE. Works closely with product managers, designers, and other developers to translate business requirements into technical solutions. Establish monitoring and alerting systems to ensure high availability and performance of applications. Ensure the security of the AWS cloud infrastructure by implementing best practices and compliance measures. Contribute to comprehensive documentation of system configurations, changes, and procedures. Manage relationships with stakeholders and evaluate new products and services. Lead and mentor a team of software engineers, providing technical guidance and support. Ability to adapt and knowledge to of hybrid environments (On prem & cloud) Collaborate with Product team and cloud operations team for enhancements and integrations. Work in agile setting contributing to sprint cycles. Education and Experience A bachelor’s degree in business, healthcare, computer science, or another related field preferred or equivalent work experience. 1 - 2 years of Software development experience directly related to the essential duties and responsibilities specified. A background in healthcare and healthcare technology is highly preferred. Skills, Knowledge, And Abilities Knowledge of AWS cloud services (e.g., EC2, S3, RDS, VPC, IAM). Experience with IaC tools (Terraform, CloudFormation). Familiarity with CI/CD pipelines and tools (Jenkins, GitLab CI, etc.). Experience with scripting languages (Python, Bash, SQL etc.). Good understanding of cloud architecture and design principles. Experience with cloud integration and migration. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, AWS certified Developer associate).. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. Detail-oriented mindset with a focus on accuracy and attention to detail. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for most of the workday This role requires that one can sit and regularly type on a keyboard most of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates

Job Summary Under minimal to moderate supervision, verifies that software changes submitted by developers function as documented and without errors. Participate on quality projects and processes within department/team. Documents issues found during testing and follows through to resolution. Takes active role in ensuring quality of product and deliverables throughout the SDLC. Essential Duties & Responsibilities Executes testing based on analysis and understanding of the requirements and deployment environment. Verifies those test results through analysis of graphical user interfaces, databases, printed output, and data transmissions. Analyzes requirements (solution comments, design specifications, and other documentation) and creates test cases to exercise product functionality. Documents and communicates issues found during the course of testing and works with Development to resolve the issue. Provides management with requirements coverage analysis reports, test run results, and defect tracking reports. May assist in troubleshooting customer-reported issues. Education BS/BE or equivalent work experience Minimum Qualifications 1-2 years’ experience in Quality Assurance Skills/Knowledge Software defect tracking experience including ability to create detailed test plans Experience producing defect reports Experience with basic programing, scripting, and SQL Experience troubleshooting software or system problems Strong communication / organizational skills, analytical ability, and attention to detail required Experience working as part of an Agile development team Must be proficient in test case design and execution Must demonstrate a consistently positive attitude and approach Must demonstrate a solid understanding of Greenway’s QA Best Practices Hands on Experience of Selenium and Cypress (Optional) Hands on Experience on API testing framework (Optional)

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Job Summary The Product Owner owns, maintains, and prioritizes the product backlog for the scrum team. They share the product vision and works closely with the Business Owner, Product Manager and Scrum Master to ensure the team delivers value to the business. They define solutions for required product features, eliciting, and documenting requirements, performing required impact/workflow analysis (use cases, UML diagramming, etc.) and designing the user interface. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills, and a passion for improving consumer experiences using technology are essential Essential Duties & Responsibilities Accountable for the product backlog and prioritization of user stories with team members Create business user stories Practical understanding of Scrum principles and practices Partners with Scrum master’s in supporting Scrum Framework Shares and decomposes Features into user stories (non-technical) Develop a deep understanding of the customer and product needs Recognized voice of the business to the team Works closely with Product Manager to represent capabilities and features at team level Business requirements are represented in the product backlog Ensures traceability between requirements to Features to user stories Review of test cases against user stories acceptance criteria Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager Formally accepts the user stories once all acceptance criteria are met and demo-ed Ability to produce basic UML diagrams (use case, activity, etc.) Ability to produce low-fidelity wireframes to help communicate the intended workflow and potential screen layout (new page/concept) Tracks and manages key KPIs, escalating appropriately as needed Qualifications and Skills: 3 years of experience with Product Owner and / or Business Analysis Experience driving teams and management to decisions Experience working with cross functional teams Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action Ability to effectively break down barriers to maintain progress on initiatives Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance Diplomatic with strong negotiation and conflict resolution skills Adept at adjusting to changing circumstances quickly and professionally Able to make quick decisions when clarification or modification is needed Excellent oral, written and interpersonal communication with both technical and business audiences Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions Preferred 2 years of experience in healthcare domain

The Information Security Analyst will play a critical role in safeguarding Greenway Health by focusing on vulnerability management. This position is responsible for identifying, assessing, prioritizing, and mitigating security vulnerabilities across our systems, applications, and infrastructure. The analyst will work closely with IT, development, and compliance teams to ensure the confidentiality, integrity, and availability of sensitive healthcare data in compliance with HIPAA and other regulatory standards. This role requires a proactive approach to staying ahead of emerging threats and maintaining a robust security posture for our EHR solutions. Essential Duties & Responsibilities Conduct regular vulnerability scans and assessments of EHR systems, applications, networks, and infrastructure (e.g., Rapid7). Analyze scan results, prioritize vulnerabilities based on risk severity, and develop remediation plans in collaboration with system owners and development teams. Track and manage vulnerabilities through their lifecycle, ensuring timely mitigation or acceptance of risks with proper documentation. Collaborate with DevOps and software development teams to integrate secure coding practices and address vulnerabilities in the software development lifecycle (SDLC). Maintain and update vulnerability management policies, procedures, and documentation to align with industry standards (e.g., NIST, HITRUST) and regulatory requirements (e.g., HIPAA). Monitor threat intelligence feeds to identify emerging vulnerabilities and threats relevant to EHR systems and recommend proactive measures. Assist in penetration testing efforts and coordinate with internal teams and external vendors to validate security controls. Provide regular reports and metrics on vulnerability management activities to leadership and compliance teams. Participate in incident response activities related to vulnerabilities and support the development of patch management strategies. Educate and train internal teams on vulnerability management best practices and secure development principles. Experience & Education High school diploma/GED. Associate degree in Technology/Computers preferred, ideally in Computer Engineering, Computer Science, or Information Systems Management or equivalent work experience in the field of Cybersecurity. Two (2) to four (4) years of experience in information security, cybersecurity, or a related role, preferably in the healthcare or technology sector. Possess current security certifications (e.g., CEH, CC, CISM, Security+) or be willing to obtain within 1 year of assignment. Experience with scripting (e.g., Python, PowerShell) for automating vulnerability management tasks is a plus. Experience working with Rapid7 InsightVM a plus. Demonstrated experience with vulnerability scanning tools (e.g., Rapid7, Nessus, Qualys) and interpreting scan results. Skills, Knowledge, And Abilities Knowledge of common vulnerability scoring systems (e.g., CVSS) and risk assessment methodologies. Understanding of secure software development practices and application security testing (e.g., SAST, DAST). Ability to work collaboratively in a cross-functional environment and communicate technical concepts to non-technical stakeholders. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong communication skills to convey complex security concepts to technical and non-technical audiences. Proficiency in vulnerability management processes, including identification, assessment, prioritization, and remediation. Familiarity with common security frameworks and standards (e.g., NIST 800-53, OWASP, CIS Controls). Knowledge of network protocols, operating systems (Windows, Linux), and cloud environments (e.g., AWS, Azure). Understanding of EHR system architecture and the unique security challenges in healthcare IT. Strong written and verbal communication skills for documenting findings and presenting recommendations. Ability to stay current with evolving cybersecurity threats, vulnerabilities, and mitigation techniques. Ability to recommend approaches for new or improved processes. Displays and promotes a positive attitude and possesses unwavering integrity and extraordinary adherence to high ethical standards. Ability and motivation to learn new skills as required by an evolving information security landscape. Working knowledge of and experience with the Linux operating system is a plus. Ability to perform professional tasks independently and to analyze and develop innovative solutions to complex problems. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day This role requires that one can sit and regularly type on a key board the majority of their work day This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates The work environment is an open room with other associates and noise from others will be part of the regular work day At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Job Summary The Renewal Specialist’s primary responsibility is to ensure Greenway Health clients experience a positive renewal cycle. The Renewals Manager and Specialists will work closely with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to minimize attrition while maintaining accurate forecasts. The candidate will be responsible for identifying potential attrition risks during the renewal period of the contract and engaging with the customer and internal stakeholders to resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer satisfaction while adhering to all Greenway polices. Essential Duties & Responsibilities Be the renewals owner for resolving complex customer pricing and contract related issues and mitigating potential attrition during the renewal term. Create accurate rolling forecasts for assigned renewal accounts through accurate maintenance of renewal opportunities. Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals Responsible for creation of replacement contracts and detailed quotes with approvals. Maintain renewal opportunities and associated data as needed to ensure accuracy. Manage a high volume of engagements concurrently Education Associate’s Degree required, Bachelor’s Degree in business, finance, or accounting preferred Minimum Qualifications 3-4 years demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues. Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus. Strong customer management skills. Excellent negotiation skills. Strong analytical background with proven problem-solving skills Highly effective communication skills Capable of explaining complex situations clearly and credibly across all functions and levels of the organization. A high level of proficiency with Salesforce. Reporting capabilities and Excel Skills/Knowledge Proficiency with MS Office applications. Excellent communication skills (verbal and written). Fundamental problem solving, organizational and time management skills. Strong attention to detail and customer responsiveness. Ability to assimilate, retain, and utilize extensive information regarding processes, business rules and requirements. Ability to prioritize and work efficiently both individually and as part of a team in a fast‐paced environment. Excellent analytical skills and experience utilizing MS Excel and Salesforce reporting to assimilate data. Excellent interpersonal skills and positive attitude. Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday. This role requires that one can sit and regularly type on a keyboard the majority of their workday. This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in‐coming and out‐going communications via the computer and/ or mobile devices. The role necessitates the ability to listen and speak clearly to customers and other associates.

Designs, develops, and maintains software applications as part of a dynamic cross-functional agile team. Essential Duties & Responsibilities Develops software applications and supporting infrastructure using established coding standards and methodologies Relentlessly pursues quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load. Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product Develops infrastructure as code to reliably deploy applications on demand or through automation Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability Performs thorough code reviews that promote better understanding throughout the team Troubleshoot, instrument and debug existing software resolving root causes of defective behavior Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling Works with architects, designers, business analysts and others to design and implement solutions Work within an agile scrum team, contributing to an atmosphere of continuous improvement Understands how to interpret database models and effectively collaborate with Database Engineers Assist product owners in backlog grooming, story breakdown and story estimation Collaborate and communicate effectively with team members and other stakeholders throughout the organization Document software changes for use by other engineers, quality assurance and documentation specialists Master the technologies, languages, and practices used by the team and project assigned Other duties as assigned Education And Experience BE/B.Tech/Mtech in Computer Science, Technology or a related field. Minimum 3 years of experience Minimum 3 years’ experience developing software applications Skills, Knowledge, And Abilities Mastered basic programming concepts like OOPS Mastered technologies and tools utilized by team and project assigned C#, ASP.NET, ADO.NET SQL AJAX, Web API, REST, LINQ Net Unit Testing using nuget Gerrit, Visual Studio, VS Code Experience with Agile methodology OOPs Design Patterns Knowledge on SonarLint and SonarQube Additional Desired Skills .Net Core, Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components Understands Test First approach, Test Driven Development (TDD) Database Design and Optimization Good To Have Terraform, Jenkins Amazon Web Services (AWS) fundamentals VersionOne Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices The role necessitates the ability to listen and speak clearly to customers and other associates At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Greenway is looking for enthusiastic and talented Computer Science graduates to join our dynamic team. As a product-based company, we are excited to invite graduates to participate in our 5-month Internship Program. This internship offers an excellent opportunity to work on real-world software development projects, collaborate with experienced professionals, and gain exposure to the latest industry practices. We are aiming for an 80% conversion rate, where successful completion of the internship may lead to a performance-based opportunity for conversion to a full-time role, depending on your contributions, performance, and alignment with the team’s needs. Why Join Us: Gain hands-on experience in a real-world development environment. Learn from skilled mentors and work with modern tools and technologies. Opportunity for a full-time role based on performance What we offer? Hands-On Training & Mentorship: Gain valuable technical skills and insights through structured training programs and one-on-one mentorship from senior professionals. Collaborative & Inclusive Environment: Join a team of skilled professionals where open communication, teamwork, and diverse perspectives are valued, fostering both personal and professional growth. Innovative Work Culture: Be part of a dynamic, forward-thinking team that thrives on creativity, innovation, and a passion for delivering impactful IT solutions. Competitive Salary & Benefits: Receive a competitive salary package along with attractive benefits and performance-based incentives, recognizing and rewarding your contributions. Requirements: Educational Background: We are looking for fresh graduates or final-year students in Computer Science, IT, or related fields. Technical Skills: Familiarity with any programming language (e.g., Python, JavaScript, C#, or Java). Understanding of basic web technologies (HTML, CSS, JavaScript). Knowledge of data structures, algorithms, and object-oriented programming. Awareness of databases (SQL or NoSQL) and version control systems (Git). Willingness to explore frameworks like React, Node.js, or .NET. Awareness of cloud computing like - AWS, Azure or GCP Strong problem-solving skills and attention to detail Soft Skills: Problem-Solving Ability to analyze complex problems and develop efficient solutions. Excellent written and verbal communication skills to collaborate effectively with the team and stakeholders. Ability to quickly learn new technologies, tools, and development methodologies. Eagerness to learn new technologies, frameworks, and development practices. Ability to think logically and systematically about problems and potential solutions. A strong desire to learn and grow professionally, staying up-to-date with new programming languages and technologies. Working well in a team environment, contributing to group discussions, and respecting others' opinions. Work Environment/Physical Demands You are expected to have a reliable work-from-home setup to effectively support remote work. While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday. This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices.