Manager -Inside Sales & Order Management

People Source

10 - 18 years

9 - 15 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

valves inside sales order management enquiry to delivery erp backend sales support product selection electromechanical products iot devices customer support control valve project management sales support butterfly valve technical support check valve air valve crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Lead the team to achieve organizational sales and operational goals.
Provide backend support to external sales teams throughout the entire order cycle (Enquiry to Delivery).
Maintain and update customer and order databases in CRM and ERP systems.
Provide technical support to sales teams and customers on product selection, based on application and site requirements.
Facilitate and oversee order processing activities to ensure accuracy and efficiency.
Respond promptly and accurately to sales inquiries, including technical clarifications, application guidance, pricing, and delivery timelines.
Perform follow-ups to ensure timely shipment, delivery, and customer satisfaction.
Assist in all post-order activities including documentation, coordination, and issue resolution.
Actively engage in product knowledge enhancement and process improvement initiatives.

Requirements

Bachelors degree in Engineering (B.E.) with
11–14 years of experience
in Inside Sales and Order Management.
Strong customer-focused approach with attention to detail, deadline orientation, and a high aptitude for learning.
Technical knowledge of
Gate, Butterfly, Check, Air, Control Valves
and
IoT devices
.
Proficiency in CRM and ERP systems for order tracking and customer management.
Strong project management skills with the ability to handle multiple priorities.
Exposure to
Electromechanical products and solutions
is preferred.

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