RPA Automation (Uipath + Blueprism)

• MANDATORY- 75% UiPath and 25% Blue Prism

Job Summary:

Key Responsibilities:

1. RPA Solution Support:

• Monitor the performance of RPA bots to ensure they are functioning as expected.
• Troubleshoot and resolve issues related to RPA processes and systems.
• Provide ongoing support and maintenance for RPA solutions.

2. Incident Management:

• Respond to and manage RPA-related incidents and service requests within defined SLAs.
• Document and track incidents, service requests, and resolutions in the IT service management system.
• Escalate unresolved issues to the appropriate teams or vendors when necessary.

3. Process Optimization:

• Identify opportunities for improving the efficiency and effectiveness of RPA solutions.
• Collaborate with the RPA development team to implement enhancements and optimizations.
• Perform regular reviews and audits of RPA processes to ensure compliance and efficiency.

4. Training and Documentation:

• Create and maintain detailed documentation of RPA processes, configurations, and support procedures.
• Provide training and support to end-users on RPA tools and best practices.
• Develop knowledge base articles and support guides for common RPA issues and solutions.

5. Collaboration and Communication:

• Work closely with business units, IT teams, and RPA developers to understand and address support needs.
• Communicate effectively with stakeholders regarding the status of ongoing issues and resolutions.
• Participate in regular team meetings to discuss support activities and share knowledge.

6. Compliance and Security:

• Ensure compliance with company policies, procedures, and security standards in all RPA activities.
• Conduct regular security assessments and audits of RPA environments.
• Implement security best practices in RPA development and support.

Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• Minimum of [X] years of experience in a technical support role, preferably with RPA solutions.
• Strong understanding of RPA tools and technologies (e.g., UiPath, Blue Prism, Automation Anywhere).
• Proficiency in programming languages such as Python, Java, or .NET is a plus.
• Experience with IT service management tools (e.g., ServiceNow, Jira).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Detail-oriented with a strong focus on quality and accuracy.

Preferred Knowledge/Skills *:

Preferred Qualifications:

• RPA certification (e.g., UiPath Certified Professional, Blue Prism Developer Certification).
• Experience with automation and scripting tools (e.g., PowerShell, VBA).
• Knowledge of process mapping and business process reengineering.
• Understanding of ITIL framework and best practices