3 Iot Devices Jobs

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations. Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Requirements: A bachelor's degree in a relevant field or equivalent work experience 4-5 years of experience in technical support, preferably with IoT devices Strong technical background with the ability to quickly grasp complex technical concepts Excellent communication skills, both written and verbal Proficiency in using support ticketing systems, with knowledge of Zendesk preferred Ability to work effectively in a fast-paced startup environment Ability to work remotely with limited supervision Comfortable working night shifts as part of a rotational schedule A proactive and problem-solving mindset with a dedication to customer satisfaction Exceptional attention to detail and organizational skills If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Location - Bengaluru,Hyderabad,Kolkata,Mumbai,Palai,Pune

Role & responsibilities Responsibilities: clout security, cloud architect, This role is responsible for leading the Cyber related deliverables BA SAS India product line. The key areas of responsibilities include - Must have working knowledge and experience in secure lifecycle development process - Must be aware of secure design principles for Hardware, firmware, software - Must have keen understanding of end to end solutions architectures with IoT devices, firmware, software, REST API cloud, - Must have worked with cross functional team including various development teams, pen testing team, marketing team etc. - Must have knowledge of product cybersecurity risk assessment - Must have worked on threat modelling and threat mitigation using MS Threat modelling tool - Must have knowledge of security requirements using SD elements and implements with the help of development team. - should be aware of data privacy rules and regulations and should coordinate with data privacy and legal team for related risks and mitigation. - Must have knowledge of cybersecurity framework like NIST, MITRE etc.. - Must have knowledge of tools used in the pen testing, must be able to analyze the product cybersecurity issues and work on the mitigation. - Must have knowledge of open-source scanning Blackduck and static code SonarQube, Coverity and reverse engineering tools. Must be able to analyze the risk and resolves with the help of development team. - Knowledge related to STQC compliance requirements, IEC62443 and GDPR - Good to have worked on CCTV Camera products , Building automation. - Good to have knowledge of programming languages like C,C#, Java, Python, Angular, React, Linux OS, REST API - - Hands-on experience with IoT-based Embedded firmware development. - Must understand hardware devices, physical networks, network protocols (such as MQTT, TCP-IP, HTTP) , and non-functional requirements (such as security, scalability, performance, reliability, storage, latency, etc.) - Design and development of Firmware/Software using C/C++/Python real-time embedded environment. - Experience in software development with an Embedded Linux environment - System programming which involves multithreading, IPC mechanisms, etc. - Solid understanding of hardware, firmware and chipsets in IoT - Experience in software architecture and API development - Experience in firmware development for Linux operating systems - Experience developing software drivers and interfacing with hardware modules - Knowledge IoT cloud platforms and device SDKs (AWS, Azure) - Working with firmware development for IoT connected products is an added advantage. - Knowledge of Software version controlling (git) and software development process. - Good understanding of networking protocols relevant to video such as UDP, TCP - Excellent Communication Skills (in Speaking & Writing)

Design, deploy, and manage secure Azure cloud and on-prem infrastructure for OT systems and connected worker technologies including XR, RTLS, and IoT. Ensure system uptime, optimize performance, and support field installations. Required Candidate profile Bachelor’s in Computer Science/IT with 5–10 years' experience in Azure cloud infrastructure for OT. Proven skills in XR/RTLS deployment, automation, field device lifecycle, and hybrid cloud systems.