Manager I, Operations

As Manager I in Business Operations, you will play a critical role in driving reporting, dashboards and strategy execution, and service excellence across the consulting delivery ecosystem. You’ll work closely with cross-functional teams to streamline processes, manage performance, and support transformation initiatives that enable scalable, high-quality operations. This role demands a strong analytical mindset, stakeholder engagement skills, and a deep understanding of business operations within a consulting or shared services environment.

Key responsibilities:

• Support the design and execution of operational strategies aligned with business goals
• Drive initiatives to improve delivery efficiency, cost optimization, and resource utilization
• Collaborate with leadership to define and monitor operational KPIs and dashboards

• Analyze operational data to identify trends, risks, and improvement opportunities
• Lead monthly and quarterly business reviews with delivery and functional teams
• Ensure timely reporting and insights for decision-making across service lines

• Conduct process assessments and recommend improvements using Lean, Six Sigma, or other methodologies
• Support documentation, standardization, and compliance of operational processes
• Implement governance frameworks for service delivery and operational controls

• Act as a liaison between delivery teams, enabling functions, and global leadership
• Facilitate cross-functional collaboration to resolve operational challenges
• Drive alignment on priorities, timelines, and resource planning

• Identify opportunities for automation and digital tooling to enhance operational workflows
• Partner with IT and transformation teams to implement solutions (e.g., workflow platforms, dashboards)
• Support adoption of tools for performance tracking, reporting, and service excellence

Required Experience & Qualifications

• 8–12 years of experience in business operations, consulting delivery, or transformation roles
• Strong understanding of operational frameworks, service delivery models, performance metrics
• Experience with process improvement methodologies (Lean, Six Sigma, etc.)
• Proficiency in tools like Excel, Power BI, Tableau, and workflow automation platforms
• Excellent communication, stakeholder management, and analytical skills
• Bachelor’s degree in Business, Operations, or related field; MBA preferred

Preferred Attributes

• Detail-oriented with a strategic mindset
• Comfortable working in fast-paced, matrixed environments
• Strong problem-solving and facilitation skills
• Passion for operational excellence and continuous improvement

What We Offer

• A high-impact role in shaping business operations across global consulting delivery
• Exposure to strategic initiatives and transformation programs
• Collaborative culture with opportunities for growth and leadership
• Competitive compensation and learning support

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com

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