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EXL Service
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Manager-F&A Operations-Global Process Owner

Manager-F&A Operations-Global Process Owner

EXL Service

8 years

3 - 5 Lacs

noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

accounting excel writing leadership finance management communication adaptability development collaborative coaching metrics efficiency engagement analytics analyze data drive automation standardization reports compliance risk controls support audits certification lean sigma

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description: Process Specific Skills

Basic Accounting Knowledge
Excellent Advanced Excel Knowledge
Understanding of different business functions and how they work
Excellent Email writing skills

Leadership qualities with a proactive and solution-oriented mindset.
Experience in shared services or global finance operations.

Soft skills

Excellent Analytical and Organizational Skills
Management skills
Excellent communication skills in English (written & spoken both)
Self-disciplined, Self-driven and result oriented
Team work/ Managing Self / Adaptability
Ability to multi-task

Responsibilities: Team Leadership & Development

Lead and mentor a team of P2P & AR helpdesk professionals.
Foster a collaborative and high-performance culture.
Conduct regular performance reviews and provide coaching.

Operational Management

Oversee daily P2P & AR helpdesk operations ensuring SLA adherence.
Monitor ticket volumes, resolution timelines, and quality metrics.
Implement process improvements to enhance efficiency and accuracy.

Client & Stakeholder Engagement

Serve as the primary point of contact for client escalations and issue resolution.
Build strong relationships with internal and external stakeholders.
Ensure timely and professional communication across all channels.

Process Improvement & Analytics

Analyze helpdesk data to identify trends, gaps, and opportunities.
Drive automation and standardization initiatives.
Prepare and present operational dashboards and reports to leadership.

Compliance & Risk Management

Ensure adherence to internal controls, policies, and regulatory requirements.
Support audits and compliance reviews as needed.

Qualifications: Education & work experience Requirements

Bachelor’s/ master’s degree in finance, Accounting, Business Administration, or related field.
8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling

Certification in Lean Six Sigma or similar process improvement methodologies is a plus

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