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Manager

Manager

EXL Services

8 years

5 - 10 Lacs

Gurgaon

Posted:15 hours ago| Platform: GlassDoor logo

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Skills Required

sigma flow lean data reports interfacing management measurement analyze governance reporting standardization strategy development support compliance certification planning transitions design finance qc consulting agile auditing communication

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1407645

Quality ExcellenceGurgaon

Posted On

09 Jul 2025

End Date

23 Aug 2025

Required Experience

8 - 20 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

D009406

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1500000.0000 - 2000000.0000

Complexity Level

Not Applicable

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Enabling

Sub Group

Quality Excellence

Organization

Quality Excellence

LOB

Quality Excellence

SBU

Quality Excellence

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

SIX SIGMA GREEN BELT

MS OFFICE

PROCESS FLOW CHART (PFC).

LEAN CULTURE

Minimum Qualification

ANY GRADUATE

Certification

No data available

Job Description

Position Title, Responsibility Level

Band C (Manager / Senior Manager)

Function

Quality Excellence

Reports to

AVP / VP – Quality Excellence

Permanent / Temporary

Permanent

Span of Control

QCAs / Asst. Manager / Lead Asst. Manager

Location

India

Basic Function

The candidate will lead Quality Excellence for BCM (Banking and Capital Markets) vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client area and have quality control and assurance related improvements and performance. Manage a team of QCAs. Coordinate with Business Stakeholders and engage with clients.

Essential Functions

Build strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
Be well informed on the developments in process improvement programs and contribute to implementing business strategy for positive customer experience.
Business development and solutions in select areas; support in RFP, RFI responses from a quality perspective. You will be responsible for setting up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
Facilitate the sharing of best practices from within and outside the organization and implement them
Planning and managing budget and resource allocation for the assigned vertical

Primary Interactions

Operations
Clients
Enabling functions (Transitions / Corporate Quality, Compliance)
Others as may be required

Organizational Relationships

Reports To: AVP or VP – Quality Excellence
Supervises: Quality Compliance Assistant Managers, Lead assistant managers

Skills

Technical Skills

Excellent working knowledge of MS Office
Possess in-depth knowledge and skill of Six Sigma, Lean methodology (Minimum GB certified / BB trained resource)
Proficient with flowcharts / process design / mapping
Quality knowledge to solve a range of problems

Process Specific Skills

Min. 5 years’ experience in Banking, Finance and Capital Markets domain – BO and Voice
Thorough understanding of US Banking business (Frauds, prevention, detection, collections)
Min. 8 years’ experience in Quality Assurance
Working knowledge of Transaction Monitoring
Project management skills and ability to lead in a continually challenging environment

Soft Skills

Functional

Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
Knowledge of quality, process improvements, etc.
Consulting mindset

Leadership

Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an agile, analytical approach and thought process
Team management experience

General

Conformance to policies / compliances with auditing skills
Ability to coach and give feedback on an ongoing basis
Interviewing skills
Strong written and verbal communication Skills.
Works at keeping the team strong and motivated: boost team morale and productivity

Education

Graduate degree is a must degree in a quantitative discipline is preferable
MBA preferred but not essential
GB Certified / BB Trained from recognized institute

Work Experience

Minimum 10+ years of total work experience
Must have 7+ years of quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution
Must have 3+ years of direct team management experience with demonstrated success and financial results
Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO

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