Manager

Job Summary:

To lead delivery team & execute as per SLAs. Review AR reports periodically, ensures month end/quarter end timelines & targets are met. Monitor & improve delivery per operational metrics. Manage client communication proactively.

Key Accountabilities:

• To ensure complete operations management for end to end operations of AR/AP and escheatment
• Excellent knowledge of cashiering functions such as
  • Non-sufficient fund
  • Customer escalation handling
  • Working knowledge of recordkeeping and workflow systems
  • Unclaimed funds and escheatment
  • Cash application received by ACH/wires/checks
  • Payment processing, stop check, check issue
• Excellent knowledge of daily balancing reconciliations manual / tool based
• To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements
• Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
• To handle any client escalation w.r.t. any operational issue.
• To ensure proper documentation of workflow of all activities related to all the clients.
• Building SOP & Process map preparation skills with in team to have strong documentation
• To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities
• Should be able to understand & anticipate clients business needs, concerns & issues, and be able to proactively resolve the same
• Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations
• To coach team members, Identifies development areas and helps the individuals to improve their performance & enhance their potential
• Assigning daily tasks, responsibilities accordance to annual goal form
• To create an internal environment where client is the focus of the business through appropriate communication, recognition and rewards
• Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members
• To keep oneself abreast of all the updates applicable to policies/regulations/compliances applicable to the function/organizational and client
• To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
• Review compliance adherence on a regular basis.