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EXL Services
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Manager

Manager

EXL Services

5 - 12 years

5 - 10 Lacs

Noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support management data leadership compliance controls coaching regulations security audits sas workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1415971

Insurance Platform ServicesNoida

Posted On

09 Jul 2025

End Date

23 Aug 2025

Required Experience

5 - 12 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

D002391

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

Backfill

Max CTC

1000000.0000 - 1500000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Platform Services

LOB

Legal Support Outsourcing

SBU

Legal Support Outsourcing

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

OPERATION MANAGEMENT

LEGAL ADMINISTRATION

LEGAL DECISION-MAKING

LEGAL CONTRACT REVIEW

PEOPLE MANAGEMENT

Minimum Qualification

LLB

Certification

No data available

Job Description

Provides technical and administrative leadership to assigned process within area of responsibility, while performing a variety of administrative and operational duties for functional area. Responsible for supporting and delivering compliance with Operations Best Practices, internal controls and/or complex administrative procedures.

Performance parameters

Process performance – as per agreed KPI’s.
Attrition - as per agreed KPI’s.
Quality and productivity Improvement - as per agreed KPI’s.
Customer Satisfaction - as per agreed KPI’s.
Level of subject matter expertise - as per agreed KPI’s.

Any other essential function that may occur from time to time as directed by the Supervisor

Role/Responsibility

Manage teams and ensure quality and productivity targets are met
Motivate team members and control attrition
Manage clients and ensure proactive communications
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations/complaints.
Provide inputs on process and system to the team members.
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/SAS etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
Effectively manage queue and balancing of work loads

Workflow

Workflow Type

Back Office

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