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Manager

Manager

EXL Services

3 - 8 years

4 - 8 Lacs

Noida

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

management research analysis data drive interface development deployment compliance scrum design service resolve reports documentation risk healthcare chat ai planning leadership testing technology ml sdl model agile presentation communication software connect negotiation persuasion workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1343657

EXL DigitalNoida

Posted On

26 Jun 2025

End Date

10 Aug 2025

Required Experience

3 - 8 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

G090160

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1800000.0000 - 2400000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Digital Solution Center

Sub Group

Emerging Business Unit

Organization

EXL Digital

LOB

Digital Management

SBU

Transformation & Solutioning

Country

India

City

Noida

Center

Noida - Centre 42

Skills

Skill

PRODUCT MANAGEMENT

BUSINESS ANALYST / PRODUCT ANALYST

MARKET RESEARCH AND ANALYSIS

Minimum Qualification

MBA

Certification

No data available

Job Description

Basic Function

Create project plans and define project milestones to be executed by project teams, while ensuring the optimal use of resources to meet the client objectives.
Drive and interface with project stakeholders (including clients) from Requirement analysis, Designs, Development to Deployment fulfilling all required Compliance and Validation requirements
Play a role of a Scrum Master and ensure that user stories are delivered by the development team within estimated time and budget.
Involve in design/technical discussions and own the solution
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Understand and articulate the business and technical implications of decisions that are being made by the project teams
Effectively communicate and manage clients expectations throughout the development life cycle
Manage a cross-functional team of Developers, Service Delivery & Quality Analysts and be able to guide them & resolve their issues
Monitor the project status and present relevant project reports to internal and external stakeholders
Maintain relevant project documentation and ensure regular updates
Monitor overall project quality and make improvements as needed
Effective risk management and manage issues and dependencies
Effectively and independently initiate projects and follow all project management processes
Contribute to the Project management artifacts and assist other PMs as needed

Essential Functions

Must possess a balance of analytical problem solving and strong interpersonal and relationship development skills.
Exposure to collections domains in banking, healthcare, utilities
Experience of working in conversational chat bot (good to have).
Good understanding of Agentic AI and AI frameworks.
Experience in User story creation, acceptance criteria, backlog, sprint planning etc

Primary Internal Interactions

Business team/ Operational Leadership, and/or Senior Management, Development and testing team
All Technology Sub-Functions.

Primary External Interactions

Client Teams – especially Client Business & Technology Teams.
External Vendors –Product & Services Vendors/Partners, Industry/Business forums

Skills

Technical Skills

Knowledge of Gen AI products
Understanding of AI Frameworks, Agentic platforms
Knowledge of RAG, ML models

Process Specific Skills

Understanding/Delivery Experience in a Business Aligned IT scenarios
Understanding and experience of various SDL model Agile/Scrum, Waterfall etc.

Soft skills (Desired)

Excellent Presentation, Verbal and written communication skills
Excellent analytical skills and aptitude for problem solving, including data analysis and validation
Able to work independently and as part of a team
Worked / exposure to software application management

Soft Skills (Minimum)

Strong verbal and written communication skills with the ability to deal at all levels of the organization, with external stakeholder organizations
Strong customer service orientation ability to connect with global customers and work with Global teams.
Good listening and consultative skills
Good Negotiation, persuasion and interpersonal skills

Workflow

Workflow Type

Digital Solution Center

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