Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

The Enterprise Data Platforms (EDP) organization is part of the American Express Enterprise Digital and Data Solutions (EDDS) Group. EDP manages the Big Data Ecosystem which helps to centralize data across the company with built-in governance and democratization of access to a broad user community. The team is driving the future of our business by building products and platforms that deliver trusted and quality data for decision-making processes, big data applications and analytical users. We are looking for a Product Manager partners closely with technology, business, and governance stakeholders to execute the modernization of data platforms, enhance analytical capabilities, and optimize user experience. The ideal candidate demonstrates strong product leadership, technical fluency, and an enterprise mindset — enabling innovation, operational excellence, and measurable business impact.

Primary Responsibilities:

• Define and own the product vision and roadmap for key digital and data initiatives within the EDMP portfolio, aligning with enterprise strategy and business priorities.
  
• Lead cross-functional collaboration with product, engineering, architecture, and business partners to deliver customer-centric, innovative solutions.
  
• Design solutions for BI and analytical users that overcome on-prem challenges and streamline journeys within the public cloud.
  
• Partner with Enterprise BI, Data Governance, and Platform teams to deliver seamless user experiences and consistent semantic layer frameworks for analytics and GenAI enablement.
  
• Evaluate external BI tools and capabilities in data asset management and analytics to assess applicability to the Amex platform.
  
• Understand the current on-prem big data platform landscape, architect the target-state architecture, and execute the modernization roadmap to public cloud infrastructure.
  
• Oversee end-to-end product lifecycle management — from ideation and design through delivery, adoption, and continuous improvement.
  
• Develop KPIs and success metrics to track performance, value realization, and user adoption across product lines.
  
• Provide mentorship and guidance to product analysts and associates, fostering a culture of innovation, accountability, and collaboration.
  
• Partner with Compliance, Risk, and Information Security teams to ensure products meet data governance, privacy, and control standards.
  
• Build and maintain strong stakeholder relationships to identify needs, resolve challenges, and drive continuous improvement in product offerings.
  
• Serve as a key liaison to leadership, preparing and delivering updates on roadmap progress, priorities, and risks.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field; Master’s preferred.
  
• 5–8 years of experience in digital or data product management, preferably in large-scale enterprise or cloud environments.
  
• Proven experience managing cross-functional teams and delivering complex technology or analytics products.
  
• Strong understanding of data platforms, semantic layers, cloud technologies (Google Cloud Platform preferred), and BI tools (MicroStrategy, Tableau, Power BI, Looker).
  
• Demonstrated expertise in Agile product management, backlog refinement, and sprint planning.
  
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence and partner effectively across all levels and functions.
  
• Strong analytical and problem-solving skills, with the ability to translate data-driven insights into strategic business outcomes.
  
• Deep understanding of big data platform architecture, data management, and emerging technologies.
  
• Highly organized and customer-focused, with strong critical thinking and the ability to engage effectively with senior leaders.
  
• Deep understanding of data governance, metadata management, and enterprise analytics modernization principles.
  
• Ability to balance strategic vision with hands-on execution, driving measurable outcomes in fast-paced, evolving environments.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities