Manager - Data Governance & Management

Data Steward Delegate (B35)

You Lead the Way. We’ve Got Your Back,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.  The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

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The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under the Enterprise Data Management Operating Policy (AEMP70) and Enterprise Data Risk Management Policy (AEMP79) compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles.

Role Description

As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.

Other Primary Responsibilities:

• Responsible for supporting the Data Steward in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.
  
• Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the Data Steward in the execution of their role.
  
• Responsible for holistic platform data quality monitoring, including but not limited to key reports.
  
• Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.
  
• Support the Data Steward in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.
  
• Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately
  
• Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.


• Responsible to partner with the Data Steward in developing and managing the data management roadmap.
  
• Collaborate with and influence product managers to ensure all new use cases are managed according to policy.
  

Qualifications:

• Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field. Master Degree preferred.
  
• 4+ years of direct experience relating to creation and execution of formal data governance and/or data management programs.
  
• Consistent record of understanding business challenges and strategies and connecting those to data and capabilities.
  
• Strong communications skills.
  
• Working knowledge of current and upcoming data governance, data management and data product techniques and trends.
  
• Eagerness to test, learn, fail and improve is crucial.
  
• Must have a positive, collaborative leadership style with colleague and customer first attitude
  
• Certification as a Data Management Professional (CDMP) or other similar data management certification preferred.
  
• Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools preferred.
  
• Incident management and reporting, risk/data risk management, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred
  
• Working knowledge of SQL & Python or other programming language preferred.
• Prior experience with Agile or SAFe project methodologies preferred.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities