Manager, Cloud Operations

About the Role

As a Cloud Operations Manager at Energy Exemplar, you will lead and optimize the day-to-day operations of our cloud infrastructure to ensure performance, scalability, security, and reliability. You'll collaborate with cross-functional teams to drive automation, manage cloud services, and support our global SaaS offerings. This role is critical in scaling our cloud footprint and delivering seamless experiences to our customers worldwide.

Roles & Responsibilities

• Manage a team of cloud operations professionals and ensure efficient delivery of services.
• Support 24x7 operations, responding to service requests and resolving issues efficiently.
• Oversee the provisioning, configuration, and maintenance of cloud infrastructure, ensuring adherence to best practices and security standards.
• Manage and resolve cloud & on-prem-related incidents, ensuring minimal downtime and impact on business operations.
• Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies.
• Define, track, and report CloudOps performance metrics
• Excellent analytical, reporting, and presentation skills – ability to translate metrics into business insights
• Lead and mentor a team of cloud operations professionals, providing guidance, coaching, and technical support to foster their professional growth and development.
• Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.

Skills & Experience

• 10+ years of cloud operations and automation experience
• 3+ years of management experience
• Proven experience leading teams in a
  24/7 mission-critical cloud environment.
• Strong people management, coaching, and performance development skills.
• Strong knowledge of Cloud service providers such as Amazon Web Services, Microsoft Azure and Google Cloud Provider.
• Strong knowledge of Software Development Lifecycle methods and standards
• Excellent written and verbal communication skills with the ability to present complex plans and designs.
• Strong leadership, project management, time management and problem-solving skills