Manager – Administration

Manager – Administration

Key Responsibilities:

Order Fulfilment & Processing

• Oversee the complete sales order process for schools, distributors, retailers, and institutional clients.
• Ensure timely dispatch and delivery of book orders across regions.
• Coordinate with warehousing, logistics, and sales teams to streamline dispatches and resolve order-related issues.

Returns Management

• Develop and implement a clear, time-bound returns policy in alignment with sales and finance.
• Supervise the verification, approval, and reconciliation of returned stock from schools and distributors.
• Minimise losses by tracking return patterns and addressing root causes (e.g., over-ordering, delayed syllabus updates).

Sampling & Complimentary Copies

• Manage the dispatch of complimentary/sample copies to schools, educators, or sales teams as per defined policies.
• Maintain accurate records of all sample dispatches and approvals.
• Track utilisation and impact of samples to support sales planning.

Team & Process Leadership

• Lead and manage a team responsible for post-sales operations across zones/regions.
• Define and improve SOPs for all operational processes (returns, order booking, discount handling, etc.).
• Monitor SLAs, TATs, and ensure consistent operational service levels.

Stakeholder Coordination

• Work closely with the sales, product, accounts, and warehouse teams for issue resolution and timely communication.
• Support the finance team in reconciliations related to returns, discounts, credit notes, etc.

Technology & Reporting

• Leverage ERP/CRM systems to manage order lifecycle, stock movement, and approvals.
• Create periodic MIS reports for leadership covering order trends, return percentage, sampling costs, and discount analysis.
• Identify automation or digital tracking opportunities to reduce manual errors.

Key Requirements:

• Graduate/Postgraduate with 8–12 years of experience in Sales Operations, preferably in

  publishing, books distribution, or the education industry

  .
• Strong understanding of order lifecycle, returns policies, and post-sales service in publishing.
• Proven experience in managing cross-functional teams and field operations.
• Excellent organisational and coordination skills.
• Comfortable working with ERP, Excel, and reporting tools.

Preferred Qualities:

• Familiarity with academic publishing cycles, school ordering patterns, and book fair/school adoption processes.
• High integrity and attention to detail in documentation and approvals.
• Ability to thrive in a seasonal, deadline-driven environment.

Why Join Us

This is an opportunity to contribute to one of India’s most respected publishing houses, ensuring operational excellence that supports learning across the country.