Management Consultant

Role Overview: As a Business Management Consultant in the Customer Success function of HCLSoftware, you play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion, and improve operational efficiency. Working closely with senior leadership, business units, and cross-functional teams, your primary focus is to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies. Key Responsibilities: - Conduct strategic analysis and planning to identify challenges, opportunities, and areas for improvement. - Provide recommendations to enhance renewal strategies that increase retention rates and align with business goals. - Evaluate existing processes and workflows to recommend improvements in efficiency and productivity, collaborating with stakeholders to implement process changes that align with company goals. - Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies. - Stay informed about industry trends, competitive landscape, and market dynamics to guide business strategy and product development decisions. - Lead and coordinate projects aimed at improving business processes or introducing new initiatives, ensuring timely delivery within scope and budget. - Collaborate with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals. - Develop performance metrics and key performance indicators (KPIs) to track and measure business success, providing regular reports and actionable insights. - Design and implement strategic engagement frameworks for key accounts expansion. Qualifications Required: - Bachelor's degree in Business Administration, Management, or a related field. - 7+ years of experience in business management consulting, preferably within the software or technology industry. - Strong understanding of business operations, software solutions, and technology-driven processes. - Experience in process improvement methodologies such as Lean and Six Sigma. - Excellent project management skills, communication, and interpersonal skills. - Proficiency in business intelligence tools, CRM software, and MS Office Suite. - Preferred skills include experience with enterprise software solutions or SaaS-based businesses, familiarity with Agile methodologies, experience in customer relationship management, and renewal strategy development. - Holding consulting certifications like PMP, Lean, or Six Sigma would be advantageous for this role.,