Managed Services Specialist

Managed Services Pre-Sales Specialist

Department:

Job Purpose

To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes.

Key Responsibilities

Customer Engagement & Requirement Gathering

• Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs.
• Conduct discovery workshops to translate business requirements into technical and service solutions.

Solution Design & Proposal Support

• Design managed services solutions covering infrastructure management, cloud operations, security, backup/DR, SOC/NOC, and compliance frameworks.
• Prepare solution proposals, Statements of Work (SOWs), RFP/RFI responses, and presentations in partnership with solution architects and delivery teams.
• Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models.

Pre-Sales Collaboration

• Partner with sales teams to position Managed Services offerings for enterprise and government clients.
• Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC).
• Collaborate with OEMs and partners to integrate their solutions into the service portfolio.

Commercials & Pricing

• Work with finance and delivery teams to develop cost models, pricing strategies, and business cases.
• Support contract negotiations by emphasizing value differentiation, compliance, and ROI.

Governance & Handover

• Ensure smooth transition from pre-sales to delivery teams with clear handover plans.
• Provide feedback for service portfolio enhancements based on market and customer insights.

Qualifications & Experience

Educational Qualifications

• BE/B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field.

Relevant Experience

• 812 years in IT/Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge

• Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/disaster recovery, ITSM, observability, and automation tools.
• Knowledge of hybrid/multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Pre-Sales Expertise

• Strong skills in proposal writing, RFP/RFI responses, solution costing, and service scoping.
• Ability to communicate the business value of managed services to CXO-level stakeholders.

Certifications (Preferred)

• ITIL v4
• Cloud certifications (AWS, Azure, GCP)
• PMP or sales-related certifications

Soft Skills

• Excellent presentation, communication, and stakeholder management abilities.
• Strong influencing skills to engage both technical and business decision-makers.