System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processesServer monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurationsUnderstanding of O365, Mimecast, Intune, Azure integrationVendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3parAdministration of Windows Server, groups, group policies, DNS, DHCPUnderstanding of backups, replications for Veeam, Symantec, Zetro, CommvaultOn premises backup alert management, monitoring and restorationSSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)Smooth and timely customer engagementDisk, CPU, Snapshot management provisioningMonitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVityManage understand Failover Cluster, NLBCitrix/RDS/WVD knowledge with application publishing, upgrading, managing securelyManage windows update compliance.Antivirus Management, Sophos, Defender.Patching ESXi hosts and vCenter updatesKnowledge of vulnerability management and critical remediationChange management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.Should have experience in VM Deployment, VM Migration, managing host clustersExtremely high-level attention to detail with methodical troubleshooting processGood verbal and written communication skillsMust have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration)Proactive vs Reactive approachITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group PolicyActive Directory 2012 and aboveVMware / Virtualization (Hyper - V, VMware)O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup execWindows Administration certifications 2012 and aboveExposure to SAN /NASMS Azure and Office 365 AdministrationSymantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrikeExposure to Blade servers and configurationsITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer

Cloud Engineer L1 Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities.An environment that embraces learning and development The Role The role of Cloud Engineer is an engineering and enabling role. It looks at current operational practices, develops and enhances existing practices for both BAU and Projects for the Cloud Platform. The Cloud Engineer works within the team of skilled Cloud Services engineers to implement new services, maintain existing services, and ensure that the environment runs optimally and efficiently Role Responsibilities Maintain and support existing services;Upgrade existing implementations;Ensure timely resolution of tickets raised by level 1/2Monitoring and escalating the errors to relevant levelsMigration of VM’s from On-Premise to CloudEngage with the client for smooth and timely deliveryMonitor ESXi health promptly and isolation of performance issuesMaintain the performance level and upkeep of the cloud infra.Timely restoration of client data24x7 support, with rotational weekend work.Working within the team to develop processes to enable Automation, Orchestration, and Enhance existing services;Deployment of new VMs and backup as per the client requirementsFollow ITIL process and ensure infrastructure systems are up to date.Be the communication bridge between and Level1 and the cloud engineering teams. Key Competencies To succeed in this role, you will have the following experience and competencies. Essential Must have 5-9 years of experience in VMware and virtualization/ESXI. This role requires the following Competencies and Experience; Excellent knowledge of VMware’s HypervisorShould have experience in VM Deployment, VMigration, vSphereExtremely high-level attention to detail with the methodical troubleshooting processIndependent time management skillsGood verbal and written communication skillsIndustry-based certification including VCP 6 or aboveHardware knowledge on HP, Cisco serversOpen to work in 24*5 shift environment Desirable The following Competencies and Experience would be an advantage in this role; Knowledge of Veeam backup and replicationKnowledge of Cisco UCS OR HP Blade Server G9/10Exp. in working with cross-cultural teamsExperience in Commvault backupVCP 6.5 Certification Brennan is an equal opportunity employer.

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings Key Responsibility Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as nec.essary What Skills You Will Bring To The Team Experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPN’s, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Brennan is an equal opportunity employer.

Application Services Developer Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognize excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role The Application Developer will be involved in delivering service support to customers in line with their contracted deliverables. you will be providing onsite and remote IT support to our Managed Application Services Customers. This will include Investigation of issues, providing estimates, requirements gathering, writing technical documentation, developing components, peer reviewing code and contributing to the Intellectual Property library. Role Responsibilities Ensure support SLA targets are achieved Develop in house tools to increase productivity of support teams Provide L3 support for service delivery teams and resolve technical issues. Problem management Skills & Experience. Ensure service quality through technical competence and attention to detail. Strive for high levels of customer feedback scores. Maintain effective communications with your clients. Ensure adherence to our Service Delivery policies, processes and procedures. Work with MAS developers to ensure tight deadlines are met. Obtain and maintain industry certifications Identify opportunities to productize new services and offerings Utilize your technical specialist skills to help build new products Develop new strategies to increase efficiency in the systems Perform system analysis and recommend improvements Any other task/ duties aligned with your role or in support of your team as advised by your leader. Key Competencies and Qualifications required Minimum of 6 years IT experience Minimum of 3 years .Net experience Strong analytical and problem-solving skills Proven ability to work within and across teams Industry based certifications .Net Development Skills .Net Blazor Development Skills Brennan is an equal opportunity employer. Show more Show less

Accounts Receivable Officer Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role This is a critical role within the credit control function of Brennan. The team’s responsibility includes the timely collection of outstanding debts, debt recovery and management of the DSO; maintaining or exceeding DSO targets and providing reasonable cash collections forecasts to Financial Control team. Keeping a tight control over the debtor’s ledger by contacting clients via telephone and email. Ensure payment of invoices are received in accordance with agreed payment terms - updating collections system with collection notes and activity. Ensure expected payments are tracking towards collection targets for the day, week and month and the credit control team are meeting their respective targets. Role Responsibilities Problem solving and analysis of the business requirements such that a technical specification is created. Completing the implementation testing, verification and post implementation problem resolution of the application created Ongoing support and modifications to applications developed as necessary, to the extent this is not done by support developers within the team Ensuring the application development is done in accordance with best practice software development methodologies and / or the corporate standard practices. Ensuring proper and clear communication to internal stakeholders on status of work being delivered, impacts, efficiencies, financial considerations etc Documenting all aspects of the application development, be it requirements, technical specifications, application manuals, testing cases and results etc In your role you will be responsible for Key Competencies and Qualifications required This role requires the following qualifications and demonstrated experience; A minimum of 2 years experience dealing with high corporate customers Prior experience in a professional services organization preferred Strong focus on building client relationships both internally and externally Brennan is an equal opportunity employer. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role: The primary purpose of the role is to deliver foundational learning and assist with content development. You will deliver training programs across the Service Desk, help build a learning culture and help ensure that all employees have the knowledge, skills and attitudes required to achieve client outcomes and Brennan IT objectives, along with achieving KPIs and company values alignment. Key Responsibilities Deliver Service Desk onboarding and induction programs sessions to new Service Desk team members Evaluate Service Desk performance against trained Service Desk best-practices and provide feedback Assist with Service Desk training content creation and updates through chosen training platforms Understanding of staff career objectives to help develop Service Desk career paths Facilitate walkthroughs of tools, systems, and standard operational processes Collect feedback, identify learner challenges and communicate that back to new Service Desk team members Promote a culture of training and development across the Service Desk to ensure that team members have the knowledge, skills and attitudes required to achieve desired customer outcomes Track and analyse Training & Agent Onboarding metrics including Net Promotor Scores (NPS), First Contact Resolution rates, call and ticket handling capabilities and Quality Assurance assessments. Key Competencies: Minimum of 12 months’ work experience in a Service Desk environment. Coaching and development skills Engaging personality with excellent oral and written communication skills Experience delivering technical content is preferred but not essential Knowledge of IT Service Management (ITIL) Experience designing learning and development content is beneficial but not essential Strong technical background in an MSP environment Basic facilitation or presenting experience, including a comfort delivering online training sessions Working knowledge of internal systems and Service Desk tools Learner-focused with a proactive mindset Interest in training operations and continuous improvement Brennan is an equal opportunity employer Show more Show less

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. Its a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others) Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers) Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity Manage understand Failover Cluster, NLB Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender. Patching ESXi hosts and vCenter updates Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Should have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Good verbal and written communication skills Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group Policy Active Directory 2012 and above VMware / Virtualization (Hyper – V, VMware) O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup exec Windows Administration certifications 2012 and above Exposure to SAN /NAS MS Azure and Office 365 Administration Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike Exposure to Blade servers and configurations ITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role The Incident Coordinator serves as a critical function within the Customer Experience division, reporting directly to the Senior Manager - Incident & Problem Management. This role is responsible for driving structured, time-sensitive response efforts through the coordination of cross-functional teams, including internal technical SMEs, business stakeholders, and third-party vendors. In doing so, the Incident Coordinator ensures swift service restoration, compliance with contractual SLAs and OLAs, and the delivery of consistent, transparent communication during incidents. The ability to orchestrate multiple workstreams under pressure and in real-time is essential to minimizing customer impact and maintaining trust in a 24/7, high-availability environment. Role Responsibility MAJOR INCIDENT LIFECYCLE MANAGEMENT- Lead the end-to-end management of Major Incidents (P1/P2), from detection, assessment, and prioritization through to resolution, closure, and post-incident review. Proactively initiate and manage incident bridges/war rooms, ensuring timely engagement of technical and business stakeholders. STAKEHOLDER COMMUNICATION & ESCALATION HANDLING-Serve as the single point of coordination for all communications during high-impact incidents, including internal updates, executive briefings, and client outreach via email, SMS, or direct calls. Act as the first point of contact for Duty Manager-level escalations, providing timely acknowledgement, resolution oversight, and portal updates. POST-INCIDENT DOCUMENTATION & ANALYSIS-Author high-quality Post-Incident Reports (PIRs) and executive summaries within defined timelines (typically 24-48 hours), ensuring they include a complete chronology, root cause, resolution actions, and future mitigation strategies. PROBLEM MANAGEMENT SUPPORT - Collaborate with Problem Management teams to identify recurring issues, conduct Root Cause Analyses (RCAs), and initiate Corrective and Preventive Actions (CAPA) aimed at improving service resilience. OPERATIONAL GOVERNANCE & SLA MANAGEMENT- Monitor SLA jeopardy across all incident and service tickets, regardless of client or business unit, ensuring proactive mitigation of overdue or at-risk cases. Drive accountability for aged, unattended, or incorrectly updated incident records, leveraging operational dashboards and engaging relevant team leads as required. PROACTIVE SERVICE HYGIENE- Conduct regular reviews of incident trends, aged tickets, and unresolved escalations to drive process improvements and enforce compliance with operational governance standards. CONTINUOUS IMPROVEMENT & KNOWLEDGE SHARING - Actively contribute to service improvement initiatives, including updates to incident response playbooks, internal training sessions, and knowledge base enhancements. Maintain a culture of collaboration and transparency by promoting ITIL best practices and fostering continuous feedback loops across teams. Key Competencies The role requires a forward-thinking approach to incident coordination, capable of influencing outcomes beyond the immediate operational scope. The individual must inspire confidence and foster a culture of accountability and resilience across cross-functional teams. Demonstrating a “can-do” mindset, the coordinator must drive collaboration during high-stakes incidents while continuously contributing to long-term strategic improvements through structured engagements. Communication and Stakeholder Engagement Exceptional communication skills are vital, with the ability to manage difficult conversations, complaints, and stakeholder pushback with professionalism and empathy. The role demands active listening, precision in incident updates, and the ability to convey technical issues and resolutions in a clear and customer-focused manner. Engaging stakeholders throughout the incident lifecycle is key—ensuring transparency, alignment, and informed decision-making across all impacted business units, internal teams, and third-party vendors. Operational Execution and Incident Lifecycle Management The Incident Coordinator is accountable for the end-to-end management of all incidents, particularly high-priority (P1/P2) events. Responsibilities include accurate incident logging, classification, prioritization, and resolution tracking, along with proactive SLA monitoring and escalation management. Brennan is an equal opportunity employer. Show more Show less

Cloud Engineer L1 Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan T rue performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role The role of Cloud Engineer is an engineering and enabling role. It looks at current operational practices, develops and enhances existing practices for both BAU and Projects for the Cloud Platform. The Cloud Engineer works within the team of skilled Cloud Services engineers to implement new services, maintain existing services, and ensure that the environment runs optimally and efficiently Role Responsibilities Maintain and support existing services; Upgrade existing implementations; Ensure timely resolution of tickets raised by level 1/2 Monitoring and escalating the errors to relevant levels Migration of VM’s from On-Premise to Cloud Engage with the client for smooth and timely delivery Monitor ESXi health promptly and isolation of performance issues Maintain the performance level and upkeep of the cloud infra. Timely restoration of client data 24x7 support, with rotational weekend work. Working within the team to develop processes to enable Automation, Orchestration, and Enhance existing services; Deployment of new VMs and backup as per the client requirements Follow ITIL process and ensure infrastructure systems are up to date. Be the communication bridge between and Level1 and the cloud engineering teams. Key Competencies To succeed in this role, you will have the following experience and competencies. Essential Must have 5-9 years of experience in VMware and virtualization/ESXI. This role requires the following Competencies and Experience; Excellent knowledge of VMware’s Hypervisor Should have experience in VM Deployment, VMigration, vSphere Extremely high-level attention to detail with the methodical troubleshooting process Independent time management skills Good verbal and written communication skills Industry-based certification including VCP 6 or above Hardware knowledge on HP, Cisco servers Open to work in 24*5 shift environment Desirable The following Competencies and Experience would be an advantage in this role; Knowledge of Veeam backup and replication Knowledge of Cisco UCS OR HP Blade Server G9/10 Exp. in working with cross-cultural teams Experience in Commvault backup VCP 6.5 Certification Brennan is an equal opportunity employer. Show more Show less

Security Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role This is a new role within Brennan, and its primary purpose is to support the current CISO, Security Team, and IT Operations Team in ensuring that Brennan is able to deliver to internal and external stakeholders with a high level of operational efficiency and efficacy, with the required security posture. This role requires a person who brings a security-centric mindset to the team, to ensure that Brennan’s governance, protection and defence, detection and response activities are being executed consistently and in alignment with obligations. Role Responsibilities Governance: Ensuring that scheduled and periodic security hygiene activities are completed on time and to expectations, aligned with ISO27001 and NIST CSF frameworks. Protection & Defence: Ensuring that the suite of security platforms used within Brennan are maintained to design, updated to meet requirements, and delivering on objectives. Detection & Response: Working with Brennan’s own SOC and other monitoring teams to ensure that detections are triaged and handled with the required level of rigour and responsiveness This role requires a strong understanding of a broad range of IT and Security technologies, with the ability to work across teams to achieve desired outcomes. The role includes an element of “hands-on” activities and is well supported by a range of IT and Security teams who also operate the IT and OT systems within Brennan. In order to deliver the right security outcomes for Brennan the role requires an eye for detail, and a desire for continual improvement. It requires excellent written and verbal communication skills in order to build relationships across Brennan, which will enable you to be a trusted source for security advice within the business. Key Competencies and Qualifications required Maintenance and upkeep of key security technologies; Completion of scheduled and ad hoc security related tasks across the Brennan network; Reporting and assessment of security-related metrics and outcomes; Working with IT (including OT and Network Teams) on a day to day basis to ensure agreed and desired outcomes are met; Liaising with security and IT leadership to ensure that the security program is run to design and requirement; Maintaining a relationship with other internal teams to foster an open and transparent relationship; Responding to automatically detected and manually notified alerts, and working those incidents based on documented and understood incident response processes; Providing subject matter expertise to colleagues and projects outside of the immediate role; Participate in sharing knowledge with other Brennan team members including preparing and reviewing documentation for same. Brennan is an equal opportunity employer. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses. Culture Awards that recognise excellence. Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors. Vibrant, fun social activities. Discounted hardware and software. An environment that embraces learning and development The Role To drive client and business Service Experience and efficiency outcomes via quality audits, analysis of NPS feedback while also identifying areas for efficiency improvements within the business. To evaluate and implement the quality assurance standards and to support Brennan Voice and Data clients, Brennan IT engineers and staff. Will be responsible to create and analyse quality and efficiency reporting to support business needs and initiatives. Drive continual service improvements with focus to improve the Efficiency and Excellence of Service Delivery as measured by financial efficiency and Client Satisfaction targets The Responsibility Jeopardy management of actions identified via NPS/CSI/Audits/Efficiency Drive Improvement Initiatives aligned to Department/ Organization goals Perform to desired quality/outcomes on assigned and pro-active initiatives in defined timeframes Transactional NPS Target(as per company standards) Real time analysis providing ability to Identify Quality issues Good skills in identifying and communicating root cause from data analysis Good problem-solving skills and keen attention to detail. Key Competencies To succeed in this role, you will have the following experience and competencies. Good listening and analytical and research skills. Intermediate level of knowledge/expertise with software (Microsoft - Word, Excel, PowerPoint, Visio). Drive development of Brennan policies, standards, processes, and procedures, Strong focus approach Intermediate analytical Skills To work within and across team Knowledge of Quality and Lean Tools Good verbal and written communication skills Capable of managing, assisting the team. Ability to coordinate and multi-task effectively Good verbal and written communication skills Ability to learn and apply new skills/technologies Knowledge of ITL concepts, lean, Six sigma, quality tools Working knowledge Transactional Quality audits (Tickets, Calls) ITIL V4.0 foundation certificate. Brennan is an equal-opportunity employer Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings Key Responsibility Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as nec.essary What Skills You Will Bring To The Team Experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPN’s, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Brennan is an equal opportunity employer. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role In this position, you will find yourself collaborating closely with existing team members who will play a pivotal role in supporting your integration and development within the company. Together, you'll contribute to business-as-usual (BAU) operations and work on larger projects, benefiting from mentorship and guidance as you progress towards taking on independent initiatives within the team. This role offers a dynamic environment where teamwork and continuous learning are key to your success and professional growth. Key Responsibility Automate business processes through scripting & development. Assist with rollout of ServiceNow modules, plugins and upgrades in line with the roadmap. Create Interfaces in ServiceNow to Interact with various operational systems. Engage with Product Development via our framework and take ownership of the systems and design lifecycle of each product you build, while cross training other team members on the outcome of your work. Identify areas of our system that require improvement and propose Innovative solutions to address them. Proper documentation of DEV work implemented in Brennan Biki and / or ServiceNow KBs, highlighting all the elements of integration for the Automation team as well as usage doc for other users. Assist Brennan Staff and Customers with support tickets as required. Any other task/ duties aligned with your role or in support of your team as advised by your leader. Key Competencies & Qualifications Tertiary qualification in computer science, software engineering, Data Science or related discipline. Knowledge of 1 or more programming languages with a preference for JavaScript and/or Powershell Three to five years' experience in ServiceNow Development with preference to have had experience with the ServiceNow CMDB, Discovery and Event Management modules. Understanding of technology & architecture concepts on platforms such as Office 365, Microsoft Azure, and vendor specific technologies & APIs such as Fortinet, Meraki, Megaport, Microsoft Graph API. Strong algorithm design & problem-solving approach. Experience with source code management tools such as Git Brennan IT is an equal opportunity employer. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role : This role is responsible for ensuring efficient and reliable IT service delivery through effective resource alignment, ticket management, and operational oversight. This includes collaborating closely with L1, L2, and L3 support teams to manage incidents, problems, and changes in line with ITIL best practices. Acting as a key point of contact for internal teams, clients, and stakeholders, the Technical Lead drives clear communication, timely escalation handling, and high service availability and quality. The role also includes performance management, mentoring, and delivering actionable insights through regular business reviews and reporting to senior management. Flexible to manage after hours escalation and lead the team most effective and efficient manner The Responsibility In your role you will be responsible for the team supporting mix of below technologies in 24x7 Managed Services support capacity Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Manage security settings on Microsoft ATP Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc. Ability to perform initial investigation on security breach alerts Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)\ Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration Execution of maintenance tasks, App upgrades, patch escalations etc. Key Competencies Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Must have secondary and tertiary technical skills. Good to have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Independent time management skills Good to have understanding of Storage technologies like HP, IBM, Dell, Cisco servers Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Understand the performance management function to lead team with unbiased approach Windows Server including 2016/2019, DNS, DHCP, Group PolicyActive Directory 2012 and above VMware / Virtualization (Hyper - V, VMware),O365, Azure Administration Brennan is an equal opportunity employer. Show more Show less

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others) Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers) Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity Manage understand Failover Cluster, NLB Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender. Patching ESXi hosts and vCenter updates Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Should have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Good verbal and written communication skills Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group Policy Active Directory 2012 and above VMware / Virtualization (Hyper - V, VMware) O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup exec Windows Administration certifications 2012 and above Exposure to SAN /NAS MS Azure and Office 365 Administration Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike Exposure to Blade servers and configurations ITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer Show more Show less

Linux Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Due to the recent acquisition of a key enterprise account, an important role has been identified for the system administration and management of around two hundred linux operating systems, across multiple flavours and versions of linux distributions. We are looking for a n engineer who is comfortable with every aspect of system administration from file, resource and application management, through backup and patching in mission critical enterprise environments Role Responsibilities The key focus of this role will be maintaining the health of this estate, in conjunction with the client’s application teams. You will be primary engineer ; the “goto” person for the Linux infrastructure working in conjunction with the Infrastructure (SAN & Backup) teams to deliver a healthy , highly available and securely patched Linux environment for the customer. You will have significant experience across multiple Linux distributions and understand the importance of maintaining a health unix operating system environment to support applications such as Oracle and SAP HANA. You will firstly familiarise yourself with the estate , identify and eliminate any repeat problems using high quality root cause investigation, before looking to improve the quality and ease of administration of the estate over time. You will be comfortable as an individual contributor with primary responsibility for an estate, but also an integral team player within the wider Aurizon team, focused on delivering brilliant customer outcomes with consistent quality work. Essential Key Competencies and Qualifications required Minimum of 8 years Linux System Administration experience across multiple distributions Experience of primary responsibility for a Linux estate of over 100 machines Experience with core OSS tools: Application packaging and deployment across multiple Linux distributions (yum, apt, pkg) O/S and application patching & upgrades across multiple distribution systems Monitoring platforms (Nagios or similar) Mainstream and o/s Backup platforms (tar and commercial e.g Avamar) Strong shell scripting (bash / sh) usable to solve complex tasks Advanced troubleshooting experience Experience of virtual and physical SAN storage and implications for administering the OSS Handling kernel/resource troubleshooting (CPU_WAIT, Disk latency, memory usage, network issues) Troubleshooting enterprise integrated applications (n-tier, gateway web/app/db etc). Linux System Administration skills, specifically: Local & Network Filesystems: (provisioning, partitioning resizing , repairing) LDAP/Windows Integration Experience in one mainstream configuration management/imaging platform (puppet, ansible etc) Experience is acting as final escalation point for complex/high impact issues Appreciation of core security concepts (deny by default, least privilege) Root cause and problem analysis Industry based certifications Desirable The following Competencies and Experience would be an advantage in this role; Oracle Linux SAP HANA clusters Programming skills in one or more languages (python, php, ruby)_ Working knowledge of ITIL concepts and methodologies Experience with Unix based Disaster Recovery solutions Suitable SQL skills for querying databases (e.g. understanding joins) Brenna n is an equal opportunity employer. Show more Show less

L&D Coordinator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognize excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role The Learning & Development Coordinator plays a key role in supporting the coordination and administration of training programs and initiatives. This position ensures the seamless delivery of learning activities and provides essential administrative support to the L&D Manager and Business Leaders. Role Responsibilities Manage the Brennan e-learning platform by overseeing user enrolments, tracking monthly active users (MAUs), monitoring training metrics and participation, following up on incomplete courses, and collaborating with business teams (e.g. Service Desk trainers) to ensure optimal platform utilization. Oversee the completion of the People First compliance program through the Brennan e-learning platform, including preparing monthly participant lists, tracking progress, following up on incomplete training, generating reports, and coordinating with Business Partners and Leaders on outstanding completions and status updates. Partner with business teams to coordinate the technical certification program, supporting career progression (career pathways) and broader professional development initiatives. Administer and manage the record-keeping requirements of Brennan’s Microsoft Azure certification program, including system updates related to new-starter certifications new enrolments and renewals. Administer the new Skills Matrix, including checking and authorizing Technical Certification salary uplift claims globally and ensuring intelliHR remains up to date Commercial in confidence Coordinate the planning, logistics, enrolments and communication for training sessions and workshops. Maintain comprehensive records of training activities, including the training calendar, attendance and participant feedback. Support the development and distribution of learning content and resources. Maintain accurate records of personal development goals within the internal HR platform (intelliHR), report on achievements and gaps, and contribute to fostering a strong learning culture. Assist in delivering a smooth onboarding experience by supporting new hire training. Work with Business Leaders and HR Business Partners to implement professional development initiatives, including managing nominations, communications, and program execution (e.g. Women’s Rising or Emerging Leaders). Conduct monthly, quarterly and ad hoc reporting as require. Liaise with internal stakeholders and external vendors to ensure effective and timely delivery of learning programs. Stay informed on the latest trends in L&D and identify opportunities to optimize processes for improved L&D operations. Key Competencies Strong organizational and administrative skills. Excellent communication and interpersonal abilities. Attention to detail and ability to manage multiple tasks. Proficiency with Microsoft Office Proficient in analysing data and generating insightful reports to evaluate training effectiveness. Previous experience in digital learning formats like e-learning or webinars (preferred) Previous experience in learning management systems (preferred) Previous experience in HR, training coordination, or a related field (preferred) Previous experience working in an international company with exposure to different cultures and working styles Brennan is an equal opportunity employer. Show more Show less

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role The primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients. The Responsibility Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters. Customer adhoc reporting including sending regular reports for specific customers Assisting with credits, invoicing, debtors Coordinating/securing resourcing for customers as required Assisting with escalations Assisting following up CSAT survey responses Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer CRM Hygiene of Accounts, Contacts, Opportunities Setting up meetings on behalf of Salespeople Chasing up DOA requirements on behalf of Sales Chasing up TPR approvals and any other approvals Preparing & processing basic order forms and sending digitally for customer signature Checking legal requirements for Order Forms and bringing together the required documents for review Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software Assist with Contract Management including cancellations, renewals, pricing on RFPs Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments. Service Pack monitoring and chase up of low balances with customers Basic renewals of hardware/software Liaison with Sales Operations, Provisioning and Finance regarding contracts and changes to contracts. Essential Minimum 3 years’ experience dealing directly with Australia Customers Minimum 3 years’ experience in the ICT industry Minimum 3 years’ experience in a customer service / order management /sales operations type role Ability to be start work out of hours (aligned to Australian business hours) Excellent verbal & written English Excellent comprehension skills Excellent Microsoft Office Skills - Word, PowerPoint, Excel Brennan is an equal opportunity employer. Show more Show less

Cyber Security Architect Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Brennan’s Security Practice plays a pivotal role in Brennan’s GTM. Having experienced significant growth over the past few years, the Practice is taking the next steps to support our next wave of market activity. To be successful in the role you will be an individual who can operate across cross-functional teams aligned with the broader technicalities of the solution. A successful Security Architect must also have the ability to understand the customer requirement, develop SoW’s in line with customer outcomes, and collaborate with the sales team to develop and recommend solutions. Role Responsibilities Consult and design solutions across a broad range of cyber security topics to support our customers and their business strategies in line with the Brennan Portfolio and GTM Architect Security solutions involving latest trend & products related to Workplace, Edge and Public Cloud (AWS & Azure) Drive the technical qualification, scoping, estimation, assessment and design of new / existing opportunities Create technical documentation relevant to sales (tender/RFX responses, technical design) Become a “trusted advisor” within key customer accounts Collaborate closely with the Cyber Security Practice Manager and Product & Technology team to develop and implement our Cyber Security Technology roadmap. Development of standardised offerings and support sales enablement collateral. Capture and share best-practice knowledge among our community Maintain current knowledge of cyber security trends, emerging technologies and best current practices Key Competencies And Qualifications Required Experience in a consultative pre-sales role with strong technical presence and confidence Previous experience working for a Consultancy/IT Solutions Provider highly desirable Minimum 5 years experience across a broad range of technology streams, including Systems, Infrastructure, SaaS, Private and Public Cloud. Experience with cyber security standards, regulations, policies and processes Experience in taking business challenges and translating them into technical solutions. Proven ability to create and present complex business and technical solutions Proven ability to innovate, adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines Industry certifications such as CISSP/CISM/CRISC highly regarded Subject Matter Expert in Cyber Security, covering some of the following specialties. EDR and Anti-Malware Digital Forensics and Incident Response Security Awareness Email, Web Gateways, CASB Next Generation Firewalls, Web Application Firewalls Patch and Vulnerability Management SIEM and Log Collection/Correlation Compliance programs (ISO 27001, PCI-DSS, ISM etc) Brennan is an equal opportunity employer.

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role The Database Administrator operates on incidents, alerts and client projects as well as providing level 2 support to the VDBA Support team to support clients. A Database Administrator will monitor client database operational functions and statistics, report issues and potential impacts to the business and provide solutions to optimise performance. Role Responsibilities Receiving and handling requests for support following agreed procedures. Responding to requests for support by providing information to enable incident resolution and promptly allocating unresolved calls as appropriate. Monitor and optimize performance by tracking resource usage (CPU, memory, I/O) with tools like Performance Monitor, Extended Events, and Azure Monitor, addressing slow-running queries with indexing and schema refinements, and leveraging Azure SQL Intelligent Insights for automated tuning. Develop and maintain backup and recovery processes, including full/differential/transaction log backups on-premises and point-in-time backups in Azure SQL, automating jobs with SQL Agent or Azure Automation, and regularly testing restore procedures to validate data integrity. Enforce security and compliance by configuring user access and permissions (least privilege model) and implementing encryption. Perform routine maintenance and capacity planning through index rebuilds/reorganizations, integrity checks (DBCC CHECKDB), monitoring data growth (DTUs, vCores), and automating tasks with SQL scripts, Azure Logic Apps, or Azure Automation. Diagnose and resolve database-related issues by investigating logs, performance bottlenecks, and application feedback, using Azure Monitor and Log Analytics for troubleshooting, and collaborating with other teams or escalating to Microsoft Support when needed. Coordinate and implement database changes by reviewing schema modifications, releases, and data migrations, assessing risks, creating rollback plans, adhering to change control processes. Provide guidance, documentation, and on-call support by advising stakeholders on design and best practices, maintaining clear records of configurations and procedures (including Azure resources), and participating in on-call rotations to address critical incidents. Key Competencies Minimum 7+ years’ experience in a MS SQL Support and / or delivery role Proven experience across multiple Microsoft SQL Server environments Data Analytics skills favourably considered Preferred experience in Microsoft SQL Server to Current Version Preferred Microsoft Technology Associate (MTA) certification to MCSE or equivalent Level Azure Experience viewed favourably Previous experience in a similar support DBA role Able to assist and apply knowledge of Operating systems, data administration, data warehousing to assist with applications Strong client focus Strong communication skills to build and maintain positive relationships with team members and clients Ability to prioritise tasks, demonstrate initiative and meet deadlines Brennan is an equal opportunity employer.