Managed Services Specialist

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION

Key Responsibilities:

• Customer Engagement & Requirement Gathering

• Engage with enterprise customers to understand their

  infrastructure, cloud, and managed services requirements.

• Conduct discovery workshops and translate business needs into

  technical and service solutions.

• Solution Design & Proposal Support

• Design managed services solutions covering

  infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks

  .
• Prepare

  solution proposals, SOWs, RFP/RFI responses, and presentations

  in collaboration with solution architects and delivery teams.
• Map customer requirements to

  service catalog offerings

  , tailoring SLAs, KPIs, and pricing models.

• Pre-Sales Collaboration

• Partner with sales teams to

  position Managed Services offerings

  to enterprise and government clients.
• Conduct

  demos, PoCs, and presentations

  showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
• Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio.

• Commercials & Pricing

• Work with finance and delivery teams to

  develop cost models, pricing structures, and business cases

  for managed services deals.
• Support negotiation with customers by highlighting

  value differentiation, compliance, and ROI.

• Governance & Handover

• Ensure smooth handover from

  pre-sales to delivery teams

  with well-defined transition plans.
• Provide inputs into service portfolio improvements based on

  market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS:

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE:

• Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.
• Technical Knowledge:
• Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
• Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).
• Pre-Sales Expertise:
• Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
• Ability to articulate business value of managed services to CXO-level stakeholders.
• Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.
• Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.