Company Description Prologue Consulting is a remote-first media consulting firm established in 2019 that empowers collaboration and innovation. Leveraging a diverse team of experts, Prologue's expertise in content, media, and business consulting enhances clients' visibility and engagement in the rapidly evolving business landscape, making it a promising place for many clients across the globe. With a strong focus on flexibility and autonomy, our team thrives in a virtual environment, fostering a culture of creativity and precision that drives efficiency. We are seeking a talented and proactive Managed Services Associate to deliver top-notch service to our enterprise-level customers. As a part of our client collab team, you will take charge of projects and handle administrative tasks on the Client’s systems, catering to our clients' unique business needs. Contract Duration 6 Months (with possibility of extension) Role Description Proficiency in Project Planning and Time Management. Freshers are welcome Understanding of Managed Services or platform administration activities in an IT/SaaS organisation Exceptional verbal, written, and presentation skills, with strong interpersonal communication abilities Ability to thrive under tight deadlines and manage multiple projects concurrently Keen attention to detail and adeptness in comprehending problem statements Deep commitment to the accuracy of work and a strong focus on client satisfaction. Possess a customer-centric and solution-oriented approach Quick learner to grasp the intricacies of the Client’s platform and adapt to new technologies Capable of collaborating with cross-functional teams to solve business and technical challenges Skilful in simplifying complex functional matters for seamless execution Willingness to work during US work hours (6 PM - 3 AM India time) Responsibilities Business Operations: Gain a comprehensive understanding of client requirements and provide realistic lead times Act as the point of contact for both client and internal team communications for high-priority projects Recognise and articulate the business value of our services Foster strong relationships with other service teams Ensure timely communication and updates to clients throughout the project lifecycle Project Deliverable s: Collaborate seamlessly with clients, becoming an integral extension of their teams Develop detailed statements of work for each client's project Efficiently manage multiple projects simultaneously, adhering to SLAs Execute tasks with precision and accuracy, while diligently documenting progress Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients Communicate clearly deliverables to clients Processes and Skills Building: Innovate and create reusable templates and best practices Maintain the efficiency of the Asana and Mavenlink dashboards Proactively explore the Client’s platform to discover more streamlined task execution methods Stay up-to-date with the latest product features and enhancements Foster a culture of innovation to optimise work efficiency Qualifications Skills in Managed Services and IT Service Management Proficiency in Technical Support and Network Security Sales skills and understanding of client relationship management Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team Bachelor’s degree in information technology, Computer Science, or related field