Managed Services Associate

Company Description

Prologue Consulting is a remote-first media consulting firm established in 2019 that empowers collaboration and innovation. Leveraging a diverse team of experts, Prologue's expertise in content, media, and business consulting enhances clients' visibility and engagement in the rapidly evolving business landscape, making it a promising place for many clients across the globe.

With a strong focus on flexibility and autonomy, our team thrives in a virtual environment, fostering a culture of creativity and precision that drives efficiency.

We are seeking a talented and proactive Managed Services Associate to deliver top-notch service to our enterprise-level customers. As a part of our client collab team, you will take charge of projects and handle administrative tasks on the Client’s systems, catering to our clients' unique business needs.

Contract Duration

6 Months (with possibility of extension)

Role Description

• Proficiency in Project Planning and Time Management.
• Freshers are welcome
• Understanding of Managed Services or platform administration activities in an IT/SaaS organisation
• Exceptional verbal, written, and presentation skills, with strong interpersonal communication abilities
• Ability to thrive under tight deadlines and manage multiple projects concurrently
• Keen attention to detail and adeptness in comprehending problem statements
• Deep commitment to the accuracy of work and a strong focus on client satisfaction.
• Possess a customer-centric and solution-oriented approach
• Quick learner to grasp the intricacies of the Client’s platform and adapt to new technologies
• Capable of collaborating with cross-functional teams to solve business and technical challenges
• Skilful in simplifying complex functional matters for seamless execution
• Willingness to work during US work hours (6 PM - 3 AM India time)

Responsibilities

Business Operations:

• Gain a comprehensive understanding of client requirements and provide realistic lead times
• Act as the point of contact for both client and internal team communications for high-priority projects
• Recognise and articulate the business value of our services
• Foster strong relationships with other service teams
• Ensure timely communication and updates to clients throughout the project lifecycle

Project Deliverable

• Collaborate seamlessly with clients, becoming an integral extension of their teams
• Develop detailed statements of work for each client's project
• Efficiently manage multiple projects simultaneously, adhering to SLAs
• Execute tasks with precision and accuracy, while diligently documenting progress
• Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients
• Communicate clearly deliverables to clients

Processes and Skills Building:

• Innovate and create reusable templates and best practices
• Maintain the efficiency of the Asana and Mavenlink dashboards
• Proactively explore the Client’s platform to discover more streamlined task execution methods
• Stay up-to-date with the latest product features and enhancements
• Foster a culture of innovation to optimise work efficiency

Qualifications

• Skills in Managed Services and IT Service Management
• Proficiency in Technical Support and Network Security
• Sales skills and understanding of client relationship management
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor’s degree in information technology, Computer Science, or related field