Managed Services Associate

Job Title: Managed Services Associate / Analyst

Location:

Experience:

About the Role

pharma and insurance

The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations.

Key Responsibilities

• Act as the

  primary support partner

  for enterprise clients, ensuring seamless adoption and usage of the SaaS platform.
• 
  
• Perform

  system configuration , data uploads

  ,

  data validation, analysis, and reporting

  to support client incentive management processes.
• 
  
• Handle

  client queries and issues

  through online meetings, client visits, and email communications.

• Maintain detailed

  documentation and logs

  of:
• Client requests and resolutions
• 
  
• System/logic changes
• 
  
• Data validations and configuration updates

• Collaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery.
• 
  
• Proactively monitor client accounts for accuracy, compliance, and performance.
• Regular

  health checks

  on integrations and platform usage.
• 
  
• Assist in

  automation, reporting enhancements, and analytics

  to improve client outcomes.
• 
  
• Maintain accurate documentation of client processes, changes, and resolutions.
• Providing

  guides, FAQs, or best practices

  to ensure adoption.
• Regular

  business reviews (quarterly/half-yearly)

  to align with client goals.
• 
  
• Advising on

  best practices, process optimization, and industry benchmarks

  .
• 
  
• Build strong relationships with client stakeholders and ensure high satisfaction levels.

Skills & Qualifications

• 1–3 years of experience

  in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred).
• 
  
• Strong

  Excel skills

  (pivot tables, VLOOKUP, formulas) and comfort with handling large datasets.
• 
  
• Exposure to

  analytics, validation, and reporting

  .
• 
  
• Excellent

  communication skills

  (verbal & written) with the ability to engage clients professionally.
• 
  
• Problem-solving mindset with a focus on delivering

  client value and operational excellence

  .
• 
  
• Ability to manage multiple clients, priorities, and deadlines simultaneously.

pharma/insurance domain