Managed Services Associate

3 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Managed Services Associate / Analyst

Location:

Experience:

About the Role

pharma and insurance

The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations.


Key Responsibilities

  • Act as the

    primary support partner

    for enterprise clients, ensuring seamless adoption and usage of the SaaS platform.

  • Perform

    system configuration , data uploads

    ,

    data validation, analysis, and reporting

    to support client incentive management processes.

  • Handle

    client queries and issues

    through online meetings, client visits, and email communications.


  • Maintain detailed

    documentation and logs

    of:
  • Client requests and resolutions

  • System/logic changes

  • Data validations and configuration updates


  • Collaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery.

  • Proactively monitor client accounts for accuracy, compliance, and performance.
  • Regular

    health checks

    on integrations and platform usage.

  • Assist in

    automation, reporting enhancements, and analytics

    to improve client outcomes.

  • Maintain accurate documentation of client processes, changes, and resolutions.
  • Providing

    guides, FAQs, or best practices

    to ensure adoption.
  • Regular

    business reviews (quarterly/half-yearly)

    to align with client goals.

  • Advising on

    best practices, process optimization, and industry benchmarks

    .

  • Build strong relationships with client stakeholders and ensure high satisfaction levels.

  • Skills & Qualifications

    • 1–3 years of experience

      in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred).

    • Strong

      Excel skills

      (pivot tables, VLOOKUP, formulas) and comfort with handling large datasets.

    • Exposure to

      analytics, validation, and reporting

      .

    • Excellent

      communication skills

      (verbal & written) with the ability to engage clients professionally.

    • Problem-solving mindset with a focus on delivering

      client value and operational excellence

      .

    • Ability to manage multiple clients, priorities, and deadlines simultaneously.

  • pharma/insurance domain


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