Key Responsibilities The person will be responsible for discovering and setting up meetings with new prospects for our SaaS product. Lead generation: Reaching out to new prospects across different industries through emails, calls. Focusing on Sales Performance management and Incentive solutions for large Sales Organisations in the US & India Promote Company Products – Build awareness among the right audience through creative emails, innovative ways to reach out to prospects. Understand the products and services offered by Kennect and be able to articulate its functions and benefits to prospects. Build long-term trusting relationships with clients Requirements Good written and verbal communication skills. Experience with an international B2B software product. What do we offer? A small, highly motivated team that collaborates with the best leaders who envisioned, created, and marketed the product themselves. A once-in-a-lifetime opportunity to be part of a unique product and help make it grow. Competitive salary and excellent employee benefits. The possibility to grow and assume a senior position in the team. Qualifications Bachelor's degree or equivalent. Experience: at least 0-2 years in the relevant field Excellent written and verbal communication skills Ability to multitask, organise, and prioritize work Great convincing skills with an entrepreneurial attitude About Company: Kennect Inc. is leading the way in sales performance management, with everything businesses need to harness the power of sales incentives. We are designed for complex, ambitious enterprises. Kennett clears immediate sales roadblocks with adaptable products and services, delivering planning, strategy, and optimization.
Job Title: Managed Services Associate / Analyst Location: [Mumbai/Hybrid] Experience: 1–3 years (preferably in SaaS/Enterprise client management/analytics) About the Role We are looking for a detail-oriented and client-focused Managed Services Associate to support our enterprise clients in their day-to-day operations on the Kennect platform. This role involves close collaboration with clients across industries such as pharma and insurance , ensuring smooth functioning of their incentive management processes, data validation, analytics, and query resolution. The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations. Key Responsibilities Act as the primary support partner for enterprise clients, ensuring seamless adoption and usage of the SaaS platform. Perform system configuration , data uploads , data validation, analysis, and reporting to support client incentive management processes. Handle client queries and issues through online meetings, client visits, and email communications. Maintain detailed documentation and logs of: Client requests and resolutions System/logic changes Data validations and configuration updates Collaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery. Proactively monitor client accounts for accuracy, compliance, and performance. Regular health checks on integrations and platform usage. Assist in automation, reporting enhancements, and analytics to improve client outcomes. Maintain accurate documentation of client processes, changes, and resolutions. Providing guides, FAQs, or best practices to ensure adoption. Regular business reviews (quarterly/half-yearly) to align with client goals. Advising on best practices, process optimization, and industry benchmarks . Build strong relationships with client stakeholders and ensure high satisfaction levels. Skills & Qualifications 1–3 years of experience in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred). Strong Excel skills (pivot tables, VLOOKUP, formulas) and comfort with handling large datasets. Exposure to analytics, validation, and reporting . Excellent communication skills (verbal & written) with the ability to engage clients professionally. Problem-solving mindset with a focus on delivering client value and operational excellence . Ability to manage multiple clients, priorities, and deadlines simultaneously. Preferred: Experience in pharma/insurance domain or incentive/compensation-related processes.
-What You’ll Do: 1. Manage and organize customer requirements, feature requests, and product backlog. 2. Document user stories, workflows, and feature specifications. 3. Track and triage bugs, assist in validation, and coordinate with business/engineering teams. 4. Conduct competitive research and maintain product documentation. 5. Collaborate with engineering and design for smooth feature delivery. 6. Drive process improvements using automation and AI tools. -What We’re Looking For 1. 1+ year of experience in Product or Analytics (internships included). 2. Bachelor’s in Engineering. 3. Strong analytical skills, attention to detail, and problem-solving attitude. 4. Basic knowledge of product management (backlog, user stories). 5. Proficiency in Excel/Google Sheets and comfort with data tools. 6. Familiarity with AI tools for prompting, summarizing, and automation. -What You’ll Get 1. Hands-on experience shaping a fast-growing SaaS product. 2. Real ownership across requirement gathering to release and impact analysis. 3. Mentorship and career growth in product management and analytics. 4. A collaborative environment where your insights influence product direction. -Why Join Kennect? At Kennect, work is about people, passion, and purpose. We believe in a culture of respect, openness, and support, where innovation and collaboration thrive. 1. Work-life balance: Monday to Friday 2. Competitive salary rewarding your skills 3. Comprehensive health insurance 4. Hybrid work culture with flexibility Professional growth and development opportunities 5.Healthy, inclusive, and collaborative workplace
We are seeking a detail-oriented and client-focused Managed Services Executive to support enterprise clients on the Kennect platform. The role involves handling incentive management processes, ensuring data accuracy, and providing timely client support through close collaboration with stakeholders in industries like pharma and insurance. Key Responsibilities: Manage end-to-end system operations for clients: Perform data uploads, mapping, extraction, and validation to ensure accuracy. Configure and maintain the system as per client requirements. Act as the primary point of contact for clients: Address queries via online meetings, office visits, and emails. Ensure timely and effective resolutions. Build and maintain strong client relationships by sharing best practices and driving maximum product adoption. Collaborate with internal teams to support client needs and deliver seamless service. Skills & Qualifications: Proficiency in MS Excel (basic to advanced) and working knowledge of MS PowerPoint. Strong data understanding, analytical, and problem-solving abilities. Excellent written and verbal communication skills. Bachelor’s degree in Business / IT / related field (fresh graduates welcome).