Mall Manager

Job Description

Job Title: Mall Manager Location: Malda, West Bengal Reports To: Director Employment Type: Full-time Job Summary: We are seeking an experienced and proactive Mall Manager to oversee the daily operations, tenant relationships, customer service, and profitability of Mall . The ideal candidate will be responsible for managing all aspects of the shopping mall, ensuring a superior customer experience, maintaining the property, and working closely with tenants and service providers. Qualifications & Skills: Bachelor's degree in Business Administration, Real Estate Management, Hospitality, or a related field. Minimum 8 years of experience in retail or commercial property management, with at least 5 years in a leadership role. Strong leadership, organizational, and interpersonal skills. Proficient in budgeting, financial reporting, and lease management. Excellent communication and negotiation abilities. Familiarity with local laws, health and safety regulations, and commercial leasing practices. Key Responsibilities: Operational Management: Oversee day-to-day mall operations including maintenance, security, housekeeping, and parking. Ensure compliance with health, safety, and environmental regulations. Coordinate and monitor the work of service contractors and vendors. Tenant Relations: Serve as the primary point of contact for all mall tenants. Manage lease agreements, renewals, and tenant onboarding/offboarding processes. Facilitate communication between tenants and mall administration to resolve concerns efficiently. Financial Management: Develop and manage the mall's operational budget. Monitor income and expenditure, including rental collections, utilities, and service charges. Maximize profitability through effective cost control and revenue generation initiatives. Marketing and Events: Collaborate with marketing teams to plan and execute promotional campaigns, seasonal events, and community outreach programs. Increase footfall and customer engagement through innovative marketing strategies. Customer Service: Maintain a high level of customer satisfaction by ensuring a clean, safe, and welcoming environment. Handle customer feedback and resolve complaints promptly and professionally. Reporting and Administration: Prepare and present regular reports on mall performance, including traffic statistics, sales data, and operational issues. Maintain up-to-date records of leases, tenant information, and service contracts. Job Type: Full-time Pay: From ₹40,000.00 per month Work Location: In person