Maintenance Manager

Key Responsibilities

Drive Bike Longevity:

-Conduct in-depth Root Cause Analysis (RCA) on critical and recurring failures.

-Implement Corrective and Preventive Actions (CAPA) to extend bike life and improve component reliability.

Parts Reliability and Lifecycle Control:

-Predict and proactively manage parts failure trends through historical data and on-ground inputs.

-Optimize the Parts Lifecycle Control (PLC) to minimize wastage and improve cost efficiency.

-Collaborate with sourcing and design teams to introduce more durable parts based on failure insights.

Reduce Fault Rates and Improve Repair Efficiency:

-Analyze fault trends and work with city teams to reduce repair frequency per bike. Identify bottlenecks and improve repair SOPs and workflows to reduce fault-to-fix time.

Product and Process Improvements:

Cross-functional Collaboration:

City-level Enablement:

Analytics and Reporting:

Key Requirements

● 4+ years in R&M, product ops, or reliability engineering roles. EV experience is highly desirable.

● Proven track record in data-driven RCA, maintenance engineering, or quality improvement roles. ● Ability to understand mechanical/electrical subsystems in vehicles and drive reliability programs. ● Experience in working with tech/product teams to build ops-focused tools or process automation.

● Strong analytical mindset with proficiency in tools like Excel, SQL, or dashboarding platforms.

● Excellent collaboration and communication skills; able to drive alignment across product, city ops, and hardware teams.

Key Metrics of Success

● Improvement in mean time between failures (MTBF) and bike life per km.

● Reduction in fault recurrence and repair frequency per bike.

● Improved repair TAT and first-time-fix rates (FTFR).

● Increased spare part utilization efficiency and reduced returns/rejections.

● Effective and timely enhancements in repair product flows (app).

● Implementation and success rate of CAPA initiatives city-wide.

What We Offer

● A central role with visibility across multiple functions and high ownership.

● A fast-moving environment where your work directly impacts the customer and fleet experience. ● The chance to drive strategic improvements in India’s leading shared EV mobility platfor