Job
Description
Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub Grade-12 Position Summary Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates. Key Responsibilities Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity. Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs. Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost Ensure continuous improvement and share best practices implementation Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost Explore opportunities to improve service level in the most cost-efficient way Ensure all resources are focused to achieve high quality service performance Ensure staff are trained identifying training needs and implementing programs and people development strategies Manage departmental budgets effectively, optimizing costs while staying within agreed parameters. Build effective network relationships within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes. Manage vendors and facilities effectively to run operations. Qualifications Minimum Graduate. Master’s degree in business administration, or a related field preferred For Individual Contributors (FedEx employees) AiM certification is mandatory Experience Min 3 to 5 years of experience of managing teams Industry experiences preferred Skills Leadership Skills Planning & Organizing Skills Judgement & Decision-Making Skills Presentation Skills Analytical Skills Competencies Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less
