Job
Description
Position: Project Lead - Logistics Location: Ahmedabad Work Model: Work from Office (Prahalad Nagar) Shift Timings: 7:30 PM to 4:30 AM About Us: Hitech is an Integrated Engineering Consulting and Business Process Solutions organization specializing in BIM, Engineering and BPM services. We are a strong team of 1,200 members, with consistent growth above industry standards and expanding globally with offices in the USA, UK, and delivery centers in India. Role Context: We're looking for a dynamic Lead – BPM to head logistics process operations and drive continuous improvement across a growing organization. This is a high-impact role focused on aligning team performance with client expectations, operational excellence, and scalable growth. Responsibilities: Lead the logistics BPM function, guiding the team toward achieving client-defined goals and internal performance metrics Act as the primary point of contact for clients, translating their priorities into clear, actionable tasks for the operations team Identify and implement process efficiencies to improve throughput, reduce waste, and scale operations Monitor and improve team productivity, utilization, and quality metrics through data-driven insights and coaching Design and drive systematic approaches to support scalable and repeatable workflows across growing functions Foster collaboration between internal teams and stakeholders to ensure alignment on SLAs, deliverables, and quality benchmarks Build process documentation, SOPs, and knowledge management systems for enhanced team onboarding and sustainability Skills and competencies: Technical Skills: Business Process Management (BPM) - Proven experience in managing and optimizing operational workflows using BPM methodologies. Logistics & Supply Chain Knowledge - Understanding of logistics, freight operations, and supply chain processes. Data Analysis & Reporting - Strong command over MS Office and Google Sheets to analyze performance metrics and generate insights. Process Improvement Methodologies - Familiarity with frameworks such as Lean, Six Sigma, or similar. Workflow Design & SOP Documentation - Ability to design scalable processes and create SOPs for streamlined team onboarding and sustainability. Human Skills: Leadership & Team Management - Leading cross-functional teams with a focus on performance, collaboration, and continuous improvement. Effective Communication - Good English proficiency for client communication and internal coordination. Analytical Thinking & Logical Reasoning - Ability to assess problems, interpret data, and make sound operational decisions. Flexibility & Adaptability - Comfortable working in hybrid/remote models and adjusting to dynamic client needs. Proactive & Quick Learner - Takes initiative, adapts quickly to new systems and workflows, and drives improvements without constant direction. Experience & Qualification 5+ years of Business Process Management (BPM) experience 2–3 years of logistics, supply chain, or freight operations experience (preferred) Proven leadership experience with the ability to manage teams and client relationships Strong understanding of BPM tools and process improvement methodologies (Lean, Six Sigma, etc.) Experience in improving utilization, productivity, and operational quality Strategic thinker with hands-on skills to build and refine operational frameworks Comfortable working in remote/hybrid environments aligned to EST shift timing What We Offer: Compensation commensurate with experience, competitive base salary plus bonus. A flexible comprehensive benefits package to suit your personal circumstances. A supportive work culture that gives you the freedom to experiment. A co-founded professional development program which aligns with your career growth. Ayushi Jain Hitech Digital Solutions Show more Show less
