Learning and Development Manager

technical background

How will the person support Technology Academy and evolving business needs:

1) Core Operational Support

• Develop, maintain and update technical learning pathways in collaboration with SMEs
• Support the delivery and evaluation of technical training programs and certifications
• Coordinate logistics for instructor-led and virtual learning sessions.
• Respond to learner and stakeholder queries related to technical programs.
• Assist in tracking KPIs, learning analytics, and reporting requirements.
• Leverage data and learner feedback to drive program innovation and continuous improvement.
• Create and moderate internal knowledge-sharing spaces to support continuous learning and cross-team collaboration.
• Support ad hoc operational upskilling needs (e.g., urgent security incident with AWS accounts requiring rapid security training and lessons-learned sessions).

Backlog items requiring expanded capacity:

1. GeoAI ESRI training package (workshops, trainings). SDE team asking support.
2. Recent AWS security incident, requiring set of security trainings to be planned. Trust team asking support in adhoc manner
3. Instructor-led, external training per team and vendor, trainer, team arrangements. Regularly asked by teams.
4. Surveying to understand exact needs, in which project the skill will be used, the level of profiency
5. Learning pathway creations and assignment, based on exact needs (project/skill set/level/ goal/ tooling discussions and following up for the feedback). Several teams asking support.
6. Regular updates on GenAI Learning Pathways aligned with the advancements. Data Operations team asking support.
7. Analyze ongoing global programs data and advise for change/improvement. Meet-the-eXpert’s data analysis waiting for support.

• Copilot Knowledge Share space. Waiting for support to find the right platform, build and market it for usage.
• Copilot training for global employee productivity. Free and Licensed versions will need several trainings.

2) Strategic Value-Add Initiatives

• Identify emerging technical skills needs in partnership with engineering and data teams.
• Design and pilot new learning modules or programs aligned with business goals.
• Build and manage strategic partnerships with technical vendors and certification providers.
• Provide planning and execution support for internal student hackathons.
• Represent the Technology Academy in external hackathons and collaborations (e.g., AWS, HERE).
• Represent the Technology Academy in the broader Tech Board and related strategic forums.

Backlog items requiring expanded capacity:

1. Tech Academy regular representation in Tech Board quarterly updates: Although I have close relationship with and recognition by the Board members, having some free capacity will allow us to step in more.
2. AI strategy: We can be involved in this project group, only if we have capacity to support additional requests that will come with being involved.
3. Imagine: This is not planned as part of PD 2025 priorities or Tech Academy 2025 planning. As we work at capacity with 2 people, this is putting us in a very tough spot and impacting the existing commitments, deliveries and quality.
4. Student Hackathons: Asking our support.
5. External Hackathons with AWS and HERE: Asking our support.
6. Executive level training in GenAI: Waiting for support.

technical background

• Technical background in either: spatial data engineering/GIS, cloud computing, data engineering or software engineer
• 3+ years of experience at HERE, familiar with different divisions and our mapmaking industry
• Ability to translate technical concepts into accessible learning experiences
• Experience designing or delivering training/ learn & share/ brown bag events (formal or informal)
• Strong project/program management skills across internal teams and external vendors with good communication skills
• Proven ability to build and maintain rapport with Director+ stakeholders
• Familiarity or interest in AI/ML learning programs
• Interest in supporting leadership enablement and executive-level training

Job Location: Airoli, Navi Mumbai

Work mode: 5 days office

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.