Role Description
Role Proficiency:Ensuring adherence to test practices and process to improve test coverage
Outcomes:
- Create Test Estimates and Schedules
- Identify business processes conduct risk analysis and ensure test coverage
- Ensure adherence of processes and standards
- Produce test results defect reports test logs and reports for evidence of testing
- Publish RCA reports and preventive measures
- Report progress of testing
- Contribute for Revenue savings for client by suggesting alternate method
- Quality of Deliverables
Measures Of Outcomes:
- Test Script Creation and Execution Productivity
- Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects)
- % of Test case reuse
- Test execution Coverage
- Defect Acceptance Ratio
- Test Review efficiency
Outputs Expected:
Test DesignDevelopment
Execution:
- Participate in review walkthrough demo and obtain sign off by stakeholder for Test Design
- Prepare Test summary report for modules/features
Requirements Management:
- Analyse Prioritize Identify Gaps and create workflow diagrams based on Requirements/User stories
Manage Project:
- Participate in Test management
Domain Relevance:
- Identify business processes conduct risk analysis and ensure test coverage
Estimate:
- Prepare Estimate Schedule Identify dependencies
Knowledge Management:
- Consume Contribute Review (Best Practices Lesson learned Retrospective)
Test Design
Execution:
- Test Plan preparation Test Case/Script Creation Test Execution
Test & Defect Management:
- Conduct root cause and trend analysis of the defects
Test Planning:
- Identify the test scenarios with understanding of systems interfaces and application
- Identify end-to-end business critical scenarios with minimal support
- Create/Review the test scenarios and prepare RTM
Skill Examples:
- Ability to create and manage a test plan
- Ability to prepare schedules based on estimates
- Ability to track and report progress
- Ability to identify test scenarios and prepare RTM
- Ability to analyse requirement/user stories and prioritize testing
- Ability to carry out RCA
- Ability to capture and report metrics
Knowledge Examples:
- Knowledge of Estimation techniques
- Knowledge of Testing standards
- Knowledge of identifying the scope of testing
- Knowledge of RCA Techniques
- Knowledge of Test design techniques
- Knowledge of Test methodologies
Additional Comments:
Job Summary: We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain. This role requires a strong understanding of QA methodologies, hands-on experience with issue reproduction and root cause analysis, and the ability to collaborate with cross-functional teams to resolve production issues efficiently. The ideal candidate should have prior experience in healthcare Claims systems and support workflows. ________________________________________ Key Responsibilities:
- Provide Level 2 support for production issues related to Claims systems.
- Analyze and reproduce customer-reported issues and provide detailed documentation to the development team.
- Perform impact analysis and support validation of defect fixes in lower environments before promotion to production.
- Collaborate with L1 support, developers, business analysts, and stakeholders to resolve issues within SLA.
- Execute SQL queries to validate data integrity and troubleshoot backend-related issues.
- Maintain and update test cases and regression suites as per new enhancements and fixes.
- Track issues using ticketing systems (e.g., ServiceNow, JIRA) and provide regular updates to stakeholders.
- Participate in root cause analysis (RCA) and document preventive steps for recurring issues.
- Ensure compliance with HIPAA and other healthcare data privacy standards.
- Contribute to process improvements and knowledge base documentation.
- Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays / weekends (rotation basis) ________________________________________ Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience as a QA Analyst with L2 support or production support background.
- Experience in healthcare domain, especially premium claim processes, is highly preferred.
- Hands-on experience with SQL for data analysis and troubleshooting.
- Solid understanding of QA concepts, defect lifecycle, and testing techniques.
- Experience working in an Agile/Scrum environment.
- Familiarity with tools like JIRA, Confluence, ServiceNow, Postman.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Skills
Manual Testing,Software Testing,Sql Queries
