Lead I - Software Testing

5 - 7 Years
1 Opening
Chennai, Kochi, Trivandrum

Role Proficiency:

Ensuring adherence to test practices and process to improve test coverage

Outcomes:

Measures of Outcomes:

Outputs Expected:

Test Design
Development Execution:

Requirements Management:

Manage Project:

Domain relevance:

Estimate:

Knowledge Management:

Test Design Execution:

Test & Defect Management:

Test Planning:

Skill Examples:

Knowledge Examples:

• Knowledge of Estimation techniques
  • Knowledge of Testing standards

  • Knowledge of identifying the scope of testing

  • Knowledge of RCA Techniques

  • Knowledge of Test design techniques

  • Knowledge of Test methodologies
  
  
  Additional Comments:

  Job Summary: We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain. This role requires a strong understanding of QA methodologies, hands-on experience with issue reproduction and root cause analysis, and the ability to collaborate with cross-functional teams to resolve production issues efficiently. The ideal candidate should have prior experience in healthcare Claims systems and support workflows. ________________________________________ Key Responsibilities: • Provide Level 2 support for production issues related to Claims systems. • Analyze and reproduce customer-reported issues and provide detailed documentation to the development team. • Perform impact analysis and support validation of defect fixes in lower environments before promotion to production. • Collaborate with L1 support, developers, business analysts, and stakeholders to resolve issues within SLA. • Execute SQL queries to validate data integrity and troubleshoot backend-related issues. • Maintain and update test cases and regression suites as per new enhancements and fixes. • Track issues using ticketing systems (e.g., ServiceNow, JIRA) and provide regular updates to stakeholders. • Participate in root cause analysis (RCA) and document preventive steps for recurring issues. • Ensure compliance with HIPAA and other healthcare data privacy standards. • Contribute to process improvements and knowledge base documentation. • Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays / weekends (rotation basis) ________________________________________ Required Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3+ years of experience as a QA Analyst with L2 support or production support background. • Experience in healthcare domain, especially premium claim processes, is highly preferred. • Hands-on experience with SQL for data analysis and troubleshooting. • Solid understanding of QA concepts, defect lifecycle, and testing techniques. • Experience working in an Agile/Scrum environment. • Familiarity with tools like JIRA, Confluence, ServiceNow, Postman. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills.

Manual Testing,Software Testing,Sql Queries