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Lead - Application / Production Support

Lead - Application / Production Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MSM Global Education

10 - 15 years

10 - 20 Lacs

gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

application support itil incident management production support change management escalation management servicenow api troubleshooting 24x7 support sql queries team leadership jira grafana elk stack linux commands service delivery problem management dynatrace splunk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Application / Production Support

Location:

About the Role

Lead – Application & Production Support

Key Responsibilities

Lead day-to-day production support operations for all business applications.
Monitor application performance, logs, dashboards, and alerts proactively.
Act as the primary escalation point for L2/L3 issues and P1 incidents.
Perform RCA (Root Cause Analysis) and implement long-term corrective measures.
Manage release activities, deployment checks, and version rollouts.
Maintain ITIL processes for Incident, Change, and Problem Management.
Ensure application uptime and SLA adherence across environments.
Collaborate with DevOps, Product, QA, and Infra teams to resolve complex issues.
Create SOPs, runbooks, documentation, and support playbooks.
Lead and mentor support engineers, define KPIs, and manage team rotations.

Required Skills

ITIL, ServiceNow, JIRA
Monitoring tools (Grafana, Splunk, Dynatrace, ELK, Prometheus)
SQL queries, Linux/Unix troubleshooting
Strong production support experience
Team management and communication

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Lead - Application / Production Support