Application Support Engineer

Role & responsibilities

• Provide 24x7 and On call Support on Production services
• Service Transition and acceptance: Co-ordinate implementation activities for smooth transition from development to production
• Assist on daily production Internet Banking level 1 case checking, investigation and provide solution or work-around for business.
• Interact with different parties including server team, infrastructure team and business user.
• Understanding of SRE & DevOps production support.

Preferred candidate profile

• Understanding of Web based Application Support in a multi-tier architecture within Banking domain.
• Understand Mobile SRE support activities.
• Excellent Analytical and problem solving skills. Experience with business critical server application support will be an advantage.
• Expertise in trouble shooting

  Java/J2EE/Microservices

  Applications deployed on any of the industry standard Front end Application Servers such as IBM WAS, IBM WPS, JBoss, Tomcat.
• Hands on experience on

  UNIX

  . Python based automation is a plus.
• Experience in any Industry standard Application Performance Monitoring Tool such as

  AppDynamics, Splunk, BMC Patrol, HP BSM, Dynatrace

  , etc.
• Background/previous experience in any of: Java / J2EE, Angular JS, node.js, React, Spring, DOJO, HTML, Javascript
• Experience in any ticketing Tool e.g. BMC Remedy / GSD / ServiceNow.
• Cloud management knowledge
• Worked on any application migration and have a clear understanding of the process.
• Candidates with good understanding of Cloud, Oracle database, LDAP, MQ, TCP/IP Networks, Webservers, Data Centre will be preferred.
• Understanding of Micro-services, REST APIs and integration with Mule Gateway, AnyPoint, PCF.

Please apply on below job link:

https://portal.careers.hsbc.com/careers/job/563774607794490