4 24X7 Support Jobs

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify and solve a wide range of problems. Your role will require a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities will include providing Onsite Product Support as set out in Domains action plans, liaising with Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures/communications are followed, and adhering to defined policies and procedures outlined in the desk manual. You will support the organization by understanding and achieving measurable objectives, following best practices and industry standards, updating internal systems as required, and adhering to Logistics processes to ensure accurate reporting of failures and timely return of parts. As a Field Engineer, you will work independently and in a team environment, perform Field Change Order and Field Action Bulletin, travel at short notice for short-term assignments, provide 24x7 support coverage in a designated geographic area with phone support from Domains, provide T&M services Out of Hour (OOH), provide logistics support as required within the scope of providing on-site support, and offer long or short-term site cover for dedicated customer sites. You will act as a technical support resource during problem escalation, actively contribute to providing diagnostic information to the Technical Support Centre, collaborate with Support/Engineering to ensure continuity and consistent service delivery, provide management updates when engaged in customer escalations summarizing the status, impact, and potential solutions, and define next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOIs (Onsite and Remote) within the region and outside. Traveling at short notice for short and long-term assignments within the region will be required for this role.,

Were Hiring! | Application Production Support Infrastructure Administration Location : Chennai, India Project : Banking project Experience: 5 to 7 years Employment Type: Full-Time | Rotational Shift (24x7 Support) Notice Period : Immediate- short joiners only eligible (Serving np) *Note : Only candidates who matches above criteria will be contacted for further process. What Youll Do As part of our IT Application Production Support team, you will: Manage application incidents, service requests, and change implementations. Support critical production environments (L1/L2 level). Monitor system health, troubleshoot issues, and ensure SLA adherence. Collaborate with global teams (Italy, Paris) for handovers and escalations. Participate in continuous improvement, automation, and cloud migration initiatives. What Were Looking For Technical Skills: Strong in RedHat Linux, AIX 7, Windows Server Experience with Oracle, SQL Server, Postgres, DB2 databases Knowledge of WebSphere Application Server, MQ Series, Axway CFT Proficiency in Shell Scripting, Python, and Ansible Familiarity with IBM Cloud or Cloud-Native platforms (PaaS) Tools: ServiceNow, Dynatrace, Monitoring & Backup Systems Process Knowledge: Hands-on with ITIL processes (Incident, Problem, Change Management) Experience in high availability & disaster recovery environments Soft Skills: Strong analytical and communication skills Ability to work in a 24x7 rotational support environment A collaborative mindset and willingness to learn new technologies. Bonus: Basic understanding of Italian is a plus! Why Join Us? Work with global teams and cutting-edge technology Thrive in a diverse and inclusive culture Grow your career in a dynamic IT environment Enjoy learning opportunities and internal mobility Ready to Apply? If you're excited about infrastructure, automation, and keeping critical systems running 24x7 we want to hear from you!

Title : Senior support analyst Experience : 5 to 7 years only Notice period : Immediate to short joiners (Serving np) *Note : Profiles will be shortlisted for further interview process based on the above criteria. Position Purpose The Application Production main responsibility is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities: • Application Incident Management • Application Request Fulfilment • Application Change implementation The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains. Direct Responsibilities • For a predefined applications scope take care of: Incidents Requests Changes • Ensure that SLA targets are met for above activities • Handover to Italian teams if knowledge and skills are not available in ISPL • Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities • Contribute to the knowledge transfer with BNL Application Production team • Contribute to the definition of procedures and processes necessary for the team • Contribute to incidents analysis and associated problem management • Contribute to the regular activity reporting and KPI calculation • Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris • Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies For the reinforcement of our team, we are looking for an Application Production Supports with these skills: 1. Infrastructure Administration Open Environment: Cloud Native Application with focus on IBM cloud (Platform as a Service) Operating System : RedHat Linux 6.x, 7.x, 8.x Windows Server 2012, 2016, 2019 AIX 7 System Scripting 24 * 7 SUPPORT DevOps tools including Ansible & Python Familiarity with database technology is required: Oracle 12 and 19 SQL Server 2012, 2016, 2019 DB2 Postgres Installation, configuration, backup, Performance & Tuning Capability to execute basic scripts and queries Websphere Application Server 7.x, 8.x, 9.x (Network Deployment, Base and Liberty Core) Axway Transfer CFT MQ Series General competences: • Knowledge of ITIL • General IT infrastructure knowledge • Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) • Service Now ticketing system

- Proficient in GCP, monitoring, Linux & PostgreSQL - Experience in cloud deployment, RCA, and DB management - Handle on-call support, troubleshoot issues - Monitor KPIs via GCP tools - Prepare SLA reports - Collaborate with Dev & Infra teams