13 Api Troubleshooting Jobs

About the Role Join our dedicated night shift team to provide 24/7 support for our global Shopify app user base. This role is perfect for night owls who want to make a significant impact by supporting merchants across different time zones and ensuring our app delivers value around the clock. Key Responsibilities - Provide technical support via email, chat, meet calls and help desk tickets during night hours - Handle urgent technical issues and escalations from global merchants - Troubleshoot app functionality, installation, and integration problems - Support merchants in different time zones (APAC, Europe, late-night Americas) - Maintain detailed documentation of issues and resolutions for d...

As an L2 Product Support Engineer at Leena AI, you will act as the technical backbone of customer support, resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets, troubleshooting APIs, and collaborating closely with engineering and product teams to provide seamless solutions. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves collaborating and deep diving with the Engineering team. **Key Responsibilities:** - **Advanced Case Ownership & Resolution** - Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality resolution. - Own issues e...

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. Papaya Global is looking for a highly skilled Tier 2 Support Engineer to elevate our technical support team in India. This role is crucial in strengthening the team's technical expertise, ensuring high-quality customer service, and acting as a bridge between support, R&D, and product teams. As a Tier 2 Support Engineer, you will mentor team ...

As a Level 1 Technical Support Engineer, you will play a crucial role in resolving issues related to the ERP and POS software ecosystem. Your responsibilities will include: - Acting as the primary technical responder for ERP and POS system incidents, resolving L1 support tickets, and ensuring end-to-end resolution for common technical issues. - Collaborating with Service Desk, Incident Management, and Problem Management teams to streamline ticket resolution workflows and contribute to root cause analysis for long-term issue mitigation. - Maintaining and enriching internal knowledge base articles and user-facing support documentation. To excel in this role, you should have the following quali...

As a Support Tech Lead, you play a crucial role in strengthening the team's technical expertise, ensuring high-quality customer service, and acting as a bridge between support, R&D, and product teams. Your responsibilities include mentoring team members, handling complex technical investigations, and collaborating cross-functionally to improve processes and best practices. - Serve as the go-to technical expert for the support teams. - Provide mentorship, training, and knowledge-sharing sessions to enhance team capabilities. - Lead complex technical investigations and guide team members on troubleshooting best practices. - Handle escalated, high-complexity technical cases, ensuring quick and ...

As a Customer Success & Onboarding Intern at Bynry in Pune, you will play a crucial role in ensuring great experiences for utility customers using the Smart360 AI-powered cloud platform. Your responsibilities will include: - Managing L1 and L2 support tickets via ticketing tools like Zammad or Zendesk - Performing root cause analysis and escalating product issues based on defined SLAs - Providing technical support on platform-related and API-related queries - Assisting in maintaining internal FAQs, knowledge bases, and help documentation You will also be involved in supporting onboarding journeys, managing customer data migration processes, working on data cleanups using Excel / Google Sheet...

You have a job opportunity for an Application Support Lead with the following responsibilities: - Utilize postman to troubleshoot APIs and identify key performance indicators (KPIs) for business performance. - Collect, analyze, troubleshoot, and tune performance data efficiently. - Master new software and tools for technical research analysis on incidents/bugs in the production environment. - Identify process gaps, suggest improvements/automations, and ensure adherence to SOPs/SLAs. - Train new team members on processes and expectations, ensuring efficient day-to-day support for production. - Drive issue resolutions, document RCA & CAPA, and track them till closure within SLA. - Prevent slip...

Job Description: As a Product Support Specialist, you will be responsible for troubleshooting API issues, testing API calls, and interpreting messaging workflows to identify and resolve integration problems. You will monitor systems using dashboards and basic diagnostic tools to detect anomalies, track incidents, and ensure service health. Additionally, you will write and execute SQL queries to investigate, analyze, and resolve customer or system issues. Managing incidents and escalations with a structured, situation-based problem-solving approach will be a key part of your role, ensuring clear follow-through and resolution. Effective communication with customers, internal stakeholders, and ...

Role Responsibilities: Resolve technical issues from support tickets, ensuring minimal downtime. Analyze platform gaps and bugs, collaborating with engineering and QA. Document technical resolutions and create knowledge base content. Manage SLAs while handling multiple priorities and client escalations. Key Deliverables: Timely and effective issue resolution with root cause analysis. Technical documentation for repeated issues and resolutions. Internal feedback loop to support product and process improvement. Enhanced customer satisfaction through technical troubleshooting and education.

Join our dedicated night shift team to provide 24/7 support for our global Shopify app user base. This role is perfect for night owls who want to make a significant impact by supporting merchants across different time zones and ensuring our app delivers value around the clock. You will be responsible for providing technical support via email, chat, meet calls, and help desk tickets during night hours. Handling urgent technical issues and escalations from global merchants, troubleshooting app functionality, installation, and integration problems, as well as supporting merchants in different time zones (APAC, Europe, late-night Americas) are key aspects of this role. Additionally, you will mai...

As a Site Reliability Engineer with over 8 years of experience, you will be responsible for ensuring the efficient and reliable operation of our systems. You should have a notice period of only 15-30 days and be willing to work in either Noida or Mumbai with a maximum package of 7LPA. Your essential skills should include: - Having a minimum of 5 years of experience as an SRE or Application Support Lead. - Proficiency in Agile methodology, Kanban, and tools like Jira. - Ability to define key performance indicators for business performance. - Hands-on experience in collecting and analyzing performance data, troubleshooting, and tuning. - Quick mastery of new software and tools to conduct techn...

Seeking a Technical Support Engineer with 4–6 yrs experience in L2 support, Python debugging, APIs, cloud (AWS/GCP), SQL/NoSQL. Responsible for troubleshooting, bug fixes, and client support in pharma/life sciences domain, ensuring high availability.

Job Title: Process Specialist Cloud & Technical Support (SME Voice) Location : Hyderabad / Coimbatore (Willing to Relocate) Account : EGS Work Mode : Work From Office | Rotational Shifts (24x7) Experience : 2.5 to 5 Years Education : Any Graduate (Preferred: B.E./B.Tech in CS/IT or relevant field) CTC: 8 to 9 LPA About the Opportunity: This is a one-of-a-kind opportunity to dive into multiple cloud-based technologies, learn new features, and transform traditional IaaS layers into more advanced and automated environments. Join a team driven by technology, innovation, and collaboration, delivering best-in-class cloud solutions to enterprise clients. Key Responsibilities: Provide expert-level v...