Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management.

Function Description

The Amex GSM Travel and Lifestyle Service (TLS) Compliance team is responsible for the timely review of TLS Partner payments, ensure 100% accuracy to payment process, identify risk and develop remediation plan. We are looking for a detail oriented and process driven Quality review analyst to support the execution of quality checks and risk reviews across the process. This role is critical in ensuring adherence to payment guidelines and risk mitigation frameworks. The Analyst will be responsible for performing quality reviews, identifying compliance gaps, document findings and supporting root cause analysis to drive continuous improvement.

• Perform quality reviews of TLS payments and maintain high accuracy & timelines.
• Identify process errors, exceptions or deviations from standard operating procedures.
• Maintain accurate and well-organized documentation of quality review observations.
• Prepare and share quality review reports, dashboards and noncompliance logs with key stakeholders.
• Collaborate with stakeholders to validate payment and seek clarification where discrepancy exist.
• Track and follow-up on corrective and preventive actions items and ensure timely closure.
• Assist in updating quality control checklist and SOPs based on process changes.
• Support various Audits, providing back-up documentation and evidence for the reviews performed.
• Escalate high risk or repeat compliance issues to Senior team members or Manager.

• Bachelor’s degree in commerce, Risk management or related field.
• 2-4 years of experience in Compliance, Audit, Quality review roles.
• Candidate must have strong quality review experience of end-to-end Accounts Payable and have worked for at least 2-3 years in quality review team of Payment processes.

• Excellent documentation, analytical and communication skills.
• Strong working knowledge and experience of ERP applications including Oracle (both sub-ledger and general ledger)
• Excellent relationship management and collaboration with stakeholders.
• Highly motivated individual with an ability to drive results and work with ambiguity.
• Ability to handle multiple deliverables with aggressive deadlines.
• Take responsibility and work with minimal supervision, as well as have excellent interpersonal and communication skills.

Leadership Skills:

• Risk and Compliance awareness.
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.
• Self-confident with a keen sense of integrity and the ability and willingness to challenge and be challenged.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.